Exterior

Reviews of Bristol Hotel, Boutique Collection

3 out of 5
Bristol Hotel, Boutique Collection
3341 S Bascom Ave, Campbell, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean, and friendly. Staff was very helpful with our needs. Manager was very accommodating as our travel plans had to be extended. Would recommend 👌
Stayed 7 nights in May 2024
Response from Front Desk on 29 May 2024
Thanks so much for your kind words Linda! We hope to see you again!

10/10 Excellent

Lenice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the decor to the staff to the breakfast to the rooms… all excellent!!
Stayed 4 nights in May 2024

10/10 Excellent

Xiaohui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The European royal decor made this hotel very special. We enjoyed staying here.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness
Great
Stayed 1 night in May 2024
Response from Front Desk on 29 May 2024
Thank you Andrew!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and breakfast is very good!
Stayed 1 night in May 2024
Response from Front Desk on 27 May 2024
Thank you for the review Mary, we hope you come back soon!

10/10 Excellent

Laura, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
My room was handicap accessible and very spacious. It seemed very well equipped for anyone using a wheelchair, and was located directly adjacent the reception area and the front entrance.
Stayed 1 night in May 2024
Response from Front Desk on 29 May 2024
We are glad we were able to accommodate! Thanks for your visit, we hope to see you soon :)

10/10 Excellent

Leticia

Cleaness
Stayed 1 night in May 2024
Response from JPH on 21 May 2024
Hi Leticia,Really appreciate the rating, thank you.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, nice staff and good breakfast.
Stayed 1 night in Apr 2024
Response from JPH on 21 May 2024
Hi Kathleen,We are so glad the room was comfortable for you. Thank you for the feedback.

10/10 Excellent

Scot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem close to so much
Stayed 1 night in May 2024
Response from JPH on 21 May 2024
Hi Scot,Glad to have earned a 5 out of 5. We are fortunate to have such great food throughout the restaurant district and be in the middle of so much.

8/10 Good

Iwona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel
Stayed 1 night in May 2024
Response from JPH on 21 May 2024
Hello Iwona,Thank you for the rating. Hope you will stay with us agian.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant with crystal chandelers and statuary. The arm chair in my room (102) was not up the the standards of the rest of the property (threadbare arms). Of the 3 light bulbs above the wash basin in the bathroom, 2 were burned out. Otherwise, it is a nice place to stay.
Stayed 1 night in May 2024
Response from Front Desk on 17 May 2024
Hello Ian, I want to thank you for staying at Bristol, your feedback is duly noted and we will take it into consideration for future improvements to enhance our guest experience.

2/10 Terrible

Henry

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Nice area , nice room old hard matress and an old worn out arm chair, plus they overcharged me
Stayed 1 night in May 2024
Response from Karla on 13 May 2024
Hello Henry, Thank you for your feedback. we apologize for any inconvenience caused during your stay.I check your invoice I don't see any overcharge it might be that you see the deposit authorization pending in your account it usually takes 3 to 5 business day to drop from you account depending your bank. Please feel free to contact us to address this issue promptly.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you pass through the chandeliers, paintings and classical sculptures, you realized this is a cool hotel. Front desk personel are courteous and helpfull.
Stayed 3 nights in May 2024
Response from Front Desk on 11 May 2024
Hello Alejandro,Thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good safe place with a great staff. I enjoy when I stay here.
Stayed 1 night in May 2024
Response from Front Desk on 11 May 2024
Thank you for the review Barry, we hope you come back soon!

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay at this quirky hotel. We have stayed in a lot of motels/hotels all different in the $100-200 price range as we travel at least 1 x a month for tournaments this place was by far the most unique. It seems fancy but really still budget but dont tell my teenagers they thought it was all pretty fancy! We were there for 10 hours sleep shower eat breakfast it was clean good service & a fun novelty. I’d stay again if we play in the area.
Stayed 1 night in May 2024
Response from Karla on 8 May 2024
Hello Michelle, Thank you for choosing to stay with us during your travels! We're thrilled to hear that you found our hotel unique and enjoyed the novelty of your stay. It's great to know that despite being budget-friendly, your teenagers thought it was fancy! We're glad you found the accommodations clean, with good service, and that you were able to enjoy a quick and comfortable stay. We'd be delighted to welcome you back if your tournaments bring you to the area again!Please don’t forget to bring the full team to stay with us.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol was a very nice property, centrally located in San Jose.
Stayed 5 nights in Apr 2024
Response from Front Desk on 4 May 2024
Thank you for the review Michael, we hope you come back soon!

6/10 Okay

James, Philadelphia

It’s Ok but no VIP benefits were offered
Stayed 1 night in May 2024
Response from Jessica on 3 May 2024
Hi James, we are sorry to hear there were no VIP benefits delivered. We are taking that into much consideration. We appreciate your stay with us and hope to have you stay with us again int future!

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smaller jotel, beautifully decorated.
Stayed 1 night in Apr 2024
Response from Jessica on 3 May 2024
Hi Ken, thank you for the review and rating!

10/10 Excellent

Leticia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it was close to the Stanford cancer clinic
Stayed 1 night in Apr 2024
Response from Jessica on 3 May 2024
Thank you for the rating Leticia! We appreciate you!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their European look. The pictures were interesting. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Jessica on 3 May 2024
Thank you for the review Ana, we hope you come back soon!

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karla Avendano on 30 Apr 2024
Hello Alejando,Thank you for your fantastic rating!!

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Good stay!
Stayed 1 night in Mar 2024
Response from Karla on 22 Apr 2024
Hello Mary, Thank you for your great review!!

10/10 Excellent

Reza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so beautiful
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Hello Reza,We appreciate the perfect score!!

8/10 Good

Mahdis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for the amazing rating Mahdis!

10/10 Excellent

Connie

Liked: Cleanliness, amenities
Lovely hotel!
Stayed 1 night in Apr 2024
Response from Karla on 18 Apr 2024
Hello Conni, Thank you for staying with us, we hope to welcome you again soon!

10/10 Excellent

Amila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and specious rooms!
Stayed 3 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Hello Amila, thank you for the great review and thank you for your stay. Come back soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management is very helpful
Stayed 3 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Hello Dawn,Thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Yc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Hello Yc,Thank you for the amazing review and thank you for your stay. Come back soon!

8/10 Good

Sonja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my assignment at a nearby hospital, it’s a little dated but always clean, comfortable and quiet I’ve stayed there several times during my 12 week contract and it has never disappointed. They also give me a discount each time for traveling nurses with in is an additional benefit.
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Hello Sonja,Thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victorian decor with very spacious rooms.
Stayed 1 night in Apr 2024
Response from Karla Avendano on 12 Apr 2024
Lynne, Thank you for sharing your experience with us. We hope to welcome you back soon!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the decor. Seems very European and classy. The bathroom in our King room was huge for a hotel.
Stayed 1 night in Apr 2024
Response from Karla on 12 Apr 2024
Hello Judy, Thank you for your kind words! We're delighted you enjoyed the European-inspired decor and our spacious King room bathroom. Your feedback means a lot to us!

10/10 Excellent

fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karla on 12 Apr 2024
We appreciate the perfect score!!

6/10 Okay

Lauren, Antioch

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I checked into the room and stayed on the first floor. As a woman I check safety things first and the lock off the window was not there no screen and you could just slide the window open. Looked outside the window and there was an area with transient individuales near a wall with graffiti. Asked to be moved to another room and was told it would be a downgrade but moved rooms anyway
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Apr 2024
Hello Lauren, Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to hear about your experience and apologize for any inconvenience you encountered. Providing excellent service is our top priority, and we regret that we fell short of your expectations. Your feedback is invaluable to us as it allows to identify areas of improvement. Warm regards.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large. The bathroom has double sinks and the toilet is separated with closed door. Lots of counter space in bathroom. This hotel has a quiet sanctuary feel but is tucked off of a main busy road. Our back room was very quiet. Buffet breakfast offered a nice dining room with multiple options including freshly cooked potatoes, scrambled eggs and sometimes omelettes. It has a cheap antique European vibe which I actually found cozy. Very good value.
Stayed 4 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Hello Kerry, thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the quiet atmosphere. We look forward to welcoming you back when you return to Campbell!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for the amazing rating Miguel!

10/10 Excellent

TOM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and a great location.
Stayed 3 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Hello Tom, thank you for your stay and feedback. We hope you come back soon!

10/10 Excellent

Derek A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit my daughters family several times a year in Campbell. I always stayed at the same Inn prices kept going up and room conditions kept going down. Read the reviews on the Bristol Hotel thought I'd give it a try. It far exceeded my expectations. Great service,clean rooms,and a great breakfast for a outstanding price for the area. Will be staying here from now on when we come to visit.
Stayed 3 nights in Mar 2024
Response from Karla Ave. on 2 Apr 2024
Hello Derek, Thank you so much for your kind words and for choosing to stay with us at The Bristol! We're thrilled to hear that your experience exceeded your expectations, from our attentive service to our clean rooms and delicious breakfast offerings. It's wonderful to know that we could contribute positively to your visit with family. We truly appreciate your feedback and look forward to welcoming you back on your future visits to Campbell.

10/10 Excellent

Lucretia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet, bed very comfortable, enjoyed the breakfast and love the decor, felt like you were in Europe. Was so easy getting on the freeway from the hotel. If we go back to San Jose, we will stay there again definitely!
Response from Karla on 31 Mar 2024
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the quiet atmosphere. We look forward to welcoming you back when you return to San Jose!

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many of times. Great, comfortable, safe place. Will return.
Stayed 1 night in Mar 2024
Response from Karla Avendano on 30 Mar 2024
Hello Barry,Thank you for being a loyal guest! We're delighted to hear that you find our place great, comfortable, and safe. Looking forward to welcoming you back soon!

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel with awesome decorations.
Stayed 1 night in Mar 2024
Response from Jessica on 25 Mar 2024
Thank you for the awesome rating Jimmy!

10/10 Excellent

Ruth, Lake Tapps

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol Hotel was beautiful and elegant. It was spotlessly clean and very quiet. The bathroom was huge and the whole room itself was spacious. Breakfast was very good as well.
Stayed 1 night in Mar 2024
Response from Jessica on 6 Mar 2024
Hello Ruth, thank you so much for the kind review! We hope to have you come back soon:)

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in, great parking, comfortable beds and free breakfast.
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb 2024
Hello Sarah, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitschy decor, spacious rooms, very clean, friendly staff and good breakfast. Easy access to HWY 85 and 17.
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb 2024
Hello Pierre, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet. An excellent choice for areas around Campbell and Willow Glen.
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb 2024
Hello Edward, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Marcelo, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, hotel was clean and beds comfortable . Check in was easy and friendly.
Stayed 3 nights in Feb 2024
Response from Jessica on 26 Feb 2024
Marcelo, thank you for your kind review. We are happy to here you enjoyed your stay us. We hope you come back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Jessica on 26 Feb 2024
We are so glad you enjoyed your stay Mary, we hope to have you stay here soon again in the future!

10/10 Excellent

Gretchen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jessica on 26 Feb 2024
We appreciate the awesome rating Gretchen!

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hidden gem in San Jose
Visiting my daughter at school. Great hotel alternative to downtown.
Stayed 2 nights in Feb 2024
Response from Jessica on 26 Feb 2024
Thank you for the amazing rating Angela, we hope you come back soon!

2/10 Terrible

Mohamad, MISSION VIEJO

Liked: Property conditions & facilities
Disliked: Staff & service
Bad service
Stayed 1 night in Feb 2024
Response from Karla A. on 24 Feb 2024
Hello Mohamad, Thank you for sharing your feedback regarding your recent stay with us.We are genuinely sorry to hear about your experience and apologize for any inconvenience you encountered.Providing excellent service is our top priority, and we regret that we fell short of your expectations.To address your concerns effectively, could you please provide more details about the specific issues you encountered? Your feedback is invaluable to us as it allows to identify areas of improvement. Warm regards,

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel - so beautifully furnished, quirky, excellent service, clean, extra large room, and very cheap for the Bay Area. Would definitely recommend and stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
Hello Dale, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!