Outdoor pool
Check availability

Reviews of Horizon Shahrazad Hotel

4 out of 5
Horizon Shahrazad Hotel
182 Nile Street, Giza

Reviews

5.6
Rating 10 - Excellent. 12 out of 86 reviews" "
Rating 8 - Good. 15 out of 86 reviews" "
Rating 6 - Okay. 20 out of 86 reviews" "
Rating 4 - Poor. 15 out of 86 reviews" "
Rating 2 - Terrible. 24 out of 86 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room very dirty and no hot water no internet carpet dirty Bathroom sink dirty And crack Curtain dirty
Stayed 1 night in Jan 2020

2/10 Terrible

Mido

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff are treated fairly well, but hotel officials always try to defraud and defraud visitors
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
cleanliness and hotel lacking housekeeping and maintenance
Stayed 3 nights in Jun 2019

2/10 Terrible

Sam, Cairo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures look beautiful vs the reality is nothing.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2019

6/10 Okay

Yusra

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not bad not great
It was quick one night stay .. staff is good special thanks to Mr Mohamed in the reception he was a great help Room was ok .. great view & location but unfortunately the cleanliness & the room smell wasnt that great ! Toilet fixtures were old & damaged .. plastic beach chairs in balcony was such a shame for a good place like that .. breakfast was ok would be happier if improved
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad. Wont return or recommend to any of my friends and family
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Jan 2018

2/10 Terrible

ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Stayed 1 night in Dec 2017

2/10 Terrible

Boder, London- UK

Disliked: Cleanliness, property conditions & facilities, room comfort
I Donot recommend it at all . See images thes can talk ....
Stayed 6 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a bad hotel and rooms not clean also bathroom so dirty and a housekeeping not doing job so good, I well never stay at this hotel again. why?!?!....When I saw on your site bundle and save it was pictures so nice, Thnks
Stayed 4 nights in Sep 2017

4/10 Poor

Mahmood, Germany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Food
Food was terrible, found hair in food, chicken bone in shish taook sandwich twice, complained but nothing was done, the hotel rooms were run down and old, staff were good and the laundry was the best.
Stayed 13 nights in Sep 2017

6/10 Okay

Ana, Germany

Liked: Cleanliness, staff & service
Great Staff, outdated hotel with so much potential
This hotel is outdated, it is not a 4 star -standard- hotel. However, my experience in Egypt tells me that perhaps this 4-star designation is only in comparison to Egyptian Standards. The rooms are ok, the staff is great. The breakfast, however, has so much potential to be a great breakfast buffet IF, and only IF they kept the warm dishes actually warm (seriously nobody wants to eat a cold piece of potato that feels like it's been lingering there for days). Another important thing is the infrastructure. This is why I consider this hotel as outdated. There is leaking in the rooms - at least in the one I stayed -, and old carpets, beds, towels. All in all, I would still recommend this hotel taking into consideration the options available in Cairo for similar prices.
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Egypt
Nice and feel safe....

2/10 Terrible

Farouk k

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was bad
very bad

6/10 Okay

Nehal Kishore

Liked: Cleanliness, room comfort
Convenient Location
The hotel is in a good location but needs to be upgraded for some things. A couple of reception staff were not very co-operative and rather rigid.

2/10 Terrible

roby, c

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty used blankets and sheets and floors dirty
Horrible staff, took 30 mins to check me in my room when i came and checked in after 5pm

2/10 Terrible

Abe

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad experience!
I can say that I had the worst experience ever! The hotel looks old and it is not clean at all. My room was not clean also, the floor carpet is dirty (a lot of spots). Between the room door and the wall there was a space so I heard noises throughout the night (from the street) and I couldn't sleep for this reason. Their food is bad too. Terrible overall experience, will not go there again!

6/10 Okay

Crissy, Washington State, USA

Liked: Cleanliness
Caring staff but one "bad apple"
Overall, my experience with Horizon Shahrazad, was good. I was impressed with the treatment and in certain situations that exceeded my expectations. The phone lines were a problem before my arrival. I spent a couple days struggling to make contact with the hotel to express my requests and check my reservation. I made contact with Expedia over the situation and I didn't receive a response from either the hotel or Expedia until AFTER my check-in. In the end, the issue was left alone and my request wasn't necessary. The hotel manager did try to make things right after I was already unpacked but I didn't find any changes necessary. Along with the manager's efforts; the maids, kitchen staff serving breakfast, front desk, and security was cautious for my care. I had accidently left a personal item in the lobby and the security staff kept it for 24 hours until I came forward looking for it. The one issue I will complain about is one security staff member with a mustache who harassed more than one of my friends. I am going to assume it was because my friends were male and I am female. First friend he continued to accuse and question about alternative motives for my friend's visit. A second friend, he questioned OUTSIDE the hotel when really it was none of his business what I did outside the hotel. A third friend accidently left his phone with security and returned to retrieve it. The same man asked my friend for money to get it returned.

6/10 Okay

|Gerry, Ramsgate

Disliked: Room comfort
Overlooking the River Nile
Very difficult to contact the hotel by either eMail or phone but this was rectified by Expedia. The hotel is in the throws of a make over and when completed will be a great place to stay. Room service was great and friendly. I felt I could trust the staff implicitly. Breakfast is more than adequate, catering for all tastes.

10/10 Excellent

Nisreen Abubakr Zain, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service in Cairo hotels
I suggest travelers who want to visit Cairo this hotel has excellent service.. nice and safe area... the staffs are very helpful ... price is

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very poor hotel. The worst stuff
Poor. Bad and very unrespective stuff. The worst hotel ever in my whole life. I don't know how expedia have such a poor hotel like this in their list. How come no water in this hotle to take shower. Power went off many times while I stayed at the hotle. Unrespansbile stuff to take control at this hotel. Punch of poor stuff don't respect the guest. Never think at all to look at this hotel or stay at it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
Very very unpleasant

8/10 Good

Rudy

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great staff
Staff very very friendly and accommodating

4/10 Poor

Fadi, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need improvement
-Windows did not close well so we can hear noises from street all night -breakfast can improve a lot -staff was not helpful when we asked questions ( gave us wrong info) -washroom is clean but there was a smell - not a 4 far hotel for sure!

8/10 Good

kiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clise to the nile river
Enjoyed the view of the nile river I can also see the cairo tower as a far view along with the nile

2/10 Terrible

Rashid, Pretoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced hotel
Over priced hotel and rooms are not clean (dirty carpets and other)

4/10 Poor

Stephen, New york

Disliked: Property conditions & facilities, room comfort
Shabby and noisy on a dangerous street
The rooms have balconies overlooking the Nile. But they also overlook a road choked with very noisy traffic all day and all night. There are no traffic lights, so it is almost impossible to cross the road. The breakfasts are good. But the rooms and public spaces are shabby. The wi-fi is often unusable. The bottom line: Don't stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ibrahim Habib on 19 Nov 2015
Dear Guest, Many thanks for pointing out your outstanding experience at Horizon Shahrazad Hotel on your first visit. We are delighted that you admired our hotel with all its facilities and services.

8/10 Good

Ashish

Liked: Cleanliness, staff & service, room comfort
Worth every penny..
Amazing Staff, Bell Men, Front Desk, Restaurant etc... Great Stay... ESRAA, MARWA, Captan Ashraf, Mohemed...
Response from Ibrahim Habib on 9 Jan 2016
Dear Guest, Many thanks for pointing out your outstanding experience at Horizon Shahrazad Hotel on your visit. We are delighted that you admired our hotel with all its facilities and services. In addition, we are very happy to learn that the service which you experienced from our staff met or even exceeded your expectations; we are fortunate and very proud of the commitment from our staff. I shall pass your kind words on to them. We thank you again for spending time to share your ‘Wow’ review. Your comments are very much appreciated and we will be delighted to welcome you back again.

10/10 Excellent

D.M.K., Galveston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss this hotel
Even your visiting Egypt for a once in a life time trip, don't stay anywhere else if you really want to KNOW Egypt. The Staff from Esraa at the reception to Noora in housekeeping or Rahma in the Cafeteria.... You'll be treated by the most professional staff in a hotel. Back in the US if you want to eat authentic ethnic food, you find a restaurant that people from that nationality eating there ... For example a good Japanese food means you'll find Japanese people eating there... So if you want to exprience Egypt, stay at this hotel where not only all different nationalities stay but also you'll see professional Egyptians visiting from different regions stay...
Nice Friendly Staff
Even a BD party for guests
Mr. Mahmood and Ms. Marwa
From GM to Guest relations
Response from Hany Mohamed on 1 Oct 2017
Dear Guest, Many thanks for pointing out your outstanding experience at Horizon Shahrazad Hotel on your visit. We are delighted that you admired our hotel with all its facilities and services. We thank you again for spending time to share your ‘Wow’ review.

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I won't stay anywhere else.
From Reception's Ms. Esraa, Guest Relations Ms. Marwa to the housekeeping staff .... Everone is very nice and tries to accommodate ALL guests (even hard to please ones)
View at night
Response from Hany Mohamed on 6 Oct 2015
Dear Mr.David Many thanks for pointing out your outstanding experience at Horizon Shahrazad Hotel ,We are delighted that you admired our hotel with all its facilities and services. we are fortunate and very proud of the commitment from our staff. I shall pass your kind words on to them

10/10 Excellent

Kyrillos, NOLA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff...Staff...Staff
A great central Location, but the staff makes it even better. So if you want to stay in the Ritz that's fine...but you won't get this staff. Friendly, professional, courteous, knowledgeable and down to earth - so you don't have to deal with snobs at the R--Z
There are things to do for everyone
Even a kid can take a good photo herehaha
Response from Hany Mohamed on 23 Sept 2015
Dear Mr. Kyrillos have a nice day from Horizon Sharazad Hotel, thank you very much , we are glad to see you again many times

2/10 Terrible

Yassir, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
im not happy
Response from Ibrahim Habib on 21 Nov 2015
Dear Mr. Yasser have a nice day from horizon sharazad hotel , we wish you enjoying with us next time

10/10 Excellent

Kyrillos, New Orleans, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
If you want to be close to everything without being in the middle of the city, this is the perfect hotel for that. Very friendly and knowledgeable staff.
Everyone is friendly
Response from Hany Mohamed on 21 Sept 2015
Dear Mr. Kyrillos have a nice day from shahrazad hotel ,thank you very much and wish you enjoying stay with us many times

10/10 Excellent

Kyrillos, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Egypt with REAL Egyptians
From Bellmen to General Manager and everyone in between including HouseKeeping, you will NOT find any hotel that have their kind of sincere service. It is not the fanciest hotel in Egypt, so you won't get the snobby service that goes with that sometimes, neither is it a cheap quality hotel so you won't get the quality of guests that keeps some families away. The easiest thing to say is that my son when we were leaving, cried and refused to leave and had be carried to the cab....everytime we were out and he said "Let's go home" he mwant the hotel. The staff tried to take care of every little detail....some parts of the hotel are going through renovation....Which I believe will make it even a better choice than any other hotel in Cairo.
Response from Ibrahim Habib on 19 May 2015
Thanks for your sincere positive emotions and we are honor to host you for many times when you are going to travel to Cairo and the words couldn't express how you are a nice person consequently, we are eager to see you in Horizon Shahrazad Hotel soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Es war oki und gut für das Price . So la la . Nur Badezimmer hätte mehr Service gehabt
Stayed 3 nights in Jun 2019

4/10 Poor

Julia, France

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Nous avons apprécié la vue du rooftop et le fait que la piscine s’y trouvant était accessible à tout moment. Le personnel fut dans l’ensemble agréable et le petit déjeuner varié ! Cependant la propreté, la wifi, ainsi que les ascenseurs sont entièrement à revoir. Ainsi que du personnel qui parle anglais et a même de gérer des problèmes technique. J’ai du à plusieurs reprises me rendre à la réception pour faire bouger les choses puisque les confirmations que j’ai eu au téléphone n’eurent jamais lieu !
Stayed 2 nights in Oct 2019

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيىء جدا جدا
الغرف سيىء جدا - تعامل الموظفين اسواء - النظافة حدك ولا حرج ساعتين تاخير في الدخول - ترك الغرفة مفتوحه بعد تنظيف - ازعاج صوت سيارات يوصل الى داخل الغرفة المفارش و الفوط قديمة جدا و مستهلكة - مشاكل في تكيف لاتنتهي تم اصلاح المكيف ٤ مرات - بوفه الإفطار سيىء جدا جدا جدا - مشاكل و تعطل في المصعد و صعوبة الوصول الى الغرف
Stayed 7 nights in Oct 2019

6/10 Okay

JAIR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

4/10 Poor

Ahmad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Sara

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
جيد
الفندق جيد ولاكن الممرات المؤدية للغرف قديمة والعفش يحتاج لتجديد والفطور يحتاج لتعديل وإعادة النظر فيه لهبوط جودته شيئاً ما ولكن تعامل الموظفين بشووش ولائق
Stayed 4 nights in Sep 2019

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and wonderful hotel
Great hotel
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Sep 2019