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Reviews of The Lakes Resort Cairns

4 out of 5
The Lakes Resort Cairns
2 Greenslopes Street, Cairns North, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 518 reviews" "
Rating 8 - Good. 222 out of 518 reviews" "
Rating 6 - Okay. 63 out of 518 reviews" "
Rating 4 - Poor. 20 out of 518 reviews" "
Rating 2 - Terrible. 17 out of 518 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mariam

Stayed 4 nights in Jan 2024

10/10 Excellent

Gerardine

Liked: Cleanliness, staff & service, property conditions & facilities
Property met our needs
Stayed 6 nights in Sep 2023

8/10 Good

Sharman

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Although our room was great, 1 roll of toilet paper for two adults for 5 days was tight and no office over weekends, we had to buy our own. My family stayed in various rooms throughout the resort and their rooms were really dated and not very good.
Stayed 4 nights in Aug 2023
Response from Tayla on 7 Sept 2023
Hi Sharman, We are sorry to hear that there wasn't enough toilet paper on arrival - we have relayed this back to our housekeeping team to ensure it won't be missed again. Glad to hear that you enjoyed your updated apartment, unfortunately not all apartments are as updated which is something we are striving to accomplish. Hoping to have you stay with us in the future- Thanks and kind regards

2/10 Terrible

kevin

Liked: Cleanliness, room comfort
Disliked: Staff & service
No hot water for 3 days
Third day into 6 day stay the hot water service went cold Was told by Kurt 0429 783 640 that we can't get a plumber on a Sunday My quick search on internet found first 6 plumbing companies in Cairns has a 24/7 call out service Then after asking again on Monday was told sorry couldn't get a plumber today as well No hot water for rest of stay
Stayed 6 nights in Aug 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was clean and spacious.
Stayed 2 nights in Jul 2023
Response from Tayla on 29 Aug 2023
Hi Frances, Thank you kindly for the 5/5 rating ! :)Hope you enjoyed your stay at The Lakes Resort

6/10 Okay

Julia

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tayla on 24 Jul 2023
Hi Julia, Hope you enjoyed your stay at the Lakes Resort and thank you for the rating Kind regards

10/10 Excellent

Jaimie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Lakes Resort had very mixed reviews so we were somewhat hesitant...but we needn't have been. Everything was excellent! We booked a 2 bed deluxe unit which was clean and spacious and in good condition. We loved the numerous pool areas and enjoyed the bbq area, tennis court and bocce. Onsite cafe and restaurant open daily and the staff were lovely. An easy 8-10 minute walk to the main road for buses into town. We loved it, would definitely stay again.
Stayed 6 nights in Jun 2023
Response from Tayla on 24 Jul 2023
Hi Jamie, Thanks for the 10/10 rating! :DGlad you enjoyed your stay at the Lakes and your feedback is much appreciated. Hope to see you again in the futureKind regards

10/10 Excellent

Okkar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from Reception at the Lakes Resort on 29 Jun 2023
Hi Okkar, Thanks for rating us 5/5 :D

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Reception at the Lakes Resort on 29 Jun 2023
Hi Chris, Thanks for the 10/10 rating :)

4/10 Poor

Andrea Casali

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Horrible, not a Hotel, this is a gated community
This is not a HOTEL. The reception is only open limited hours during the week and closed during weekends. Check-in is not a problem as they leave your keys and map in a lockbox outside the main door, but if you need anything there is no one you can talk to. The big red button outside the main door (suggested for after hours call) doesn't haver a real service active. it just points you to a number in your receipt? there are other numbers stuck outside the main door, but they do not answer. After checking out on a Sunday morning, I needed to store my luggage a few hours before my flight, I had to make multiple international calls trying to reach someone without success. eventually, I was lucky to spot the manager walking inside the hall, from the outside. He gladly accepted to take my bag. He even gave me his number to text or call him and we agreed upon a time for me to retrieve my bag, he told me he was going home but he would come back when I texted him. When I reached out during the day he didn't answer for over 30 minutes. Eventually I was able again to spot someone walking inside but they could not open the main door from the inside, Luckly the manager answered their phone calls and they gave me my bag. In the meantime other guests needed to check in but they forgot to put the keys inside the lockbox outside. All of This was on a Sunday before 2pm. These are services you normally expect from a Hotel with a reception.
Stayed 2 nights in Nov 2022

8/10 Good

Weronika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, and very well maintained. We had opted to stay in an apartment with a kitchen as we were travelling with children. Our back door led to a shallow pool perfect for the little ones, and the rooms were big and clean. Pillows were not great but you expect that from hotels, but staying at a place specifically with a kitchen, you'd expect more than a single serve small pot and half size fry pan to cook with. Despite having a full kitchen it was half stocked with utensils, a bit of a pain.
Stayed 4 nights in Sep 2022

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean, great staff.
Stayed 7 nights in Jul 2022

8/10 Good

Tejas Bipin Jasani

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.
Stayed 4 nights in Jul 2022

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real surprise for me - beautiful apartment great facilities
Stayed 2 nights in Jun 2022

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2022

6/10 Okay

Nerissa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This property was different to the the hotel or resort suggested by it's name. It is more like a large complex of apartments with mostly permanent residents. It is also located about 4km away from the centre of Cairns. So technically North Cairns. Which is rather inconvenient unless you hire a car or are happy to pay for a lot of ubers. We arrived and were not able to enter the foyer as no one was there until we called the out of hours emergency number and a helpful young man who assisted us and allowed us to store our bags. He also was particularly helpful upon our check out allowing us to store our luggage until our evening flight some 8 hours after check out. Other staff we spoke to on the intercom were particularly unhelpful. There never really seemed to be anyone at the main desk in the lobby. Using Covid as an excuse to not have staff checking people in or responding to guest enquires is ridiculous particularly in a state that is not enforcing mask wearing. We were told that they don't have staff on seven days a week. In which case provide that information before someone books. The hotel is dated. Our room had leaking taps, flickering lights etc. The sauna was out of order and one pool we visited is in desperate need of improvement there is even a petition by the residents for this. The best part was the restaurant the thai food was incredible. However I think the hotel needs to be realistic about their offering as we did not get what we paid for. Substandard.
Stayed 6 nights in Apr 2022

10/10 Excellent

Reanna

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Pool has no lights working for months, no security lights down the far end near gym which is a HUGE safety issue
Stayed 3 nights in Feb 2022

6/10 Okay

Benjamin

Disliked: Amenities, property conditions & facilities
A grand dame.. in desperate need of a make-over. I’ve stayed at the lakes a few times and always found it clean and tidy… but standards have dropped. Oily floors, spartan furnishings with chips, breaks and cracks. It’s serviceable but quite a poor showing.
Stayed 7 nights in Jan 2022

8/10 Good

Pak Lum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimalistic resort with very poor WiFi
The resort is located away from the busy city center, in a complex with many other apartment blocks. Our GF 2BR unit has direct access to the swimming pool. The unit has the basics we need for a few days stay. Getting into the carpark was a bit of a challenge, as it quite tight and the leak from the ceiling stained the rental car. Hope I won't get charged for it. We stayed in the unit during a rainy day, wished there is table tennis or pool table on-site. The unit, and the entire resort has very poor WiFi.
Stayed 5 nights in Dec 2021

8/10 Good

Auretta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big spaces and good size accomodation
Stayed 5 nights in Dec 2021
Response from Sandra on 13 Dec 2021
Thankyou for your review, we hope you enjoyed your break and we look forward to your next stay with us.

4/10 Poor

Shane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is run down as there was old coffee and tea in kitchen the rest of resort was run down and need addressing also the cars parked around resort makes it hard to move was a lot of utes from trades staying there and is a bit far from town
Stayed 7 nights in Oct 2021

8/10 Good

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great pools. Close enough to the city. The room could have been a lot cleaner, walls were very grubby and rubbish under all beds and under lounge.
Stayed 9 nights in Sep 2021
Response from Sandra on 11 Oct 2021
Thankyou for your review, we have our Maintenance people looking into this apartment now and I apologise for any rubbish that House Keeping missed. I hope you were still able to enjoy your stay.

10/10 Excellent

Okkar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Sep 2021
Response from Sandra on 6 Oct 2021
Thankyou Okkar, we hope you enjoyed your stay and we look forward to your next visit.

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, apartment smelt of urine and vomit. Doors didn’t shut and didn’t have locks. Carpets disgustingly stained. walls dirty & had holes and peeling paint. Tap fell off in the shower every time. Pools filled with bog, none of the amenities were working. Could feel the springs in the beds. Lucky to be a 2 star resort…and we had the “delux” apartment.
Stayed 14 nights in Sep 2021
Response from Sandra on 23 Sept 2021
Hi Susan, Thankyou for your review. Our maintenance team will attend to this apartment and make necessary repairs as soon as possible. I was unaware that you were unhappy, if I knew I would have attended to this during your stay. My apologies Susan.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful entrance and gardens in the property, felt like we were driving into Disneyland! The room was well laid out, larger living space than we expected, and the kitchen had all the cooking utensils and pans we could need. Really enjoyed our stay here!
Stayed 5 nights in Jul 2021
Response from Sandra on 18 Jul 2021
Thankyou for your feedback and we are very glad you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Pros: Spacious 2 bedroom unit with amazing pool facilities close to airport and a quick Uber ride from cairns. Thai restaurant on site was amazing. Cons: apartment needs a deep clean..air con vents were disgusting, some maintenance and new furniture (tables were stabilised by napkins). Reception arent open on weekends or after 5. Gym and sauna were broken. Huge gated community of mostly owner occupied units with a few holiday lets. We enjoyed our stay here for the price paid but it could have been so much better with just a few changes.
Stayed 6 nights in Jun 2021
Response from Sandra on 2 Jul 2021
Thanks for your feedback, this will help us improve our services. We are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We enjoyed the pool area.But they definitely need pest control for cockroaches.
Stayed 8 nights in Jun 2021
Response from Vicki on 11 Jun 2021
We are glad that you enjoyed your stay in Cairns.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a 2 bedroom Apartment and everything was spacious, up to date and clean. It had everything that was needed for our trip to Cairns.
Stayed 6 nights in May 2021
Response from Vicki on 15 Jun 2021
We thank you for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The Lakes Resort Cairns had lovely gardens throughout and was in an excellent location for the Tobruk Memorial Pool. However, our apartment didn't appear to have been cleaned properly - there were empty chip packets on the living room floor and empty toothpaste in the bathroom. A nice spot but things could have been cleaner.
Stayed 4 nights in May 2021
Response from Rebecca on 25 May 2021
Thankyou for your review and we are sorry to hear that you had this experience. We will taking action to understand why this has occurred.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021
Response from Rebecca on 21 May 2021
Thank you for taking the time to provide feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 5 nights in Apr 2021
Response from Danielle on 1 May 2021
Thank you for taking the time to provide feedback

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very well maintained and quiet. We couldn't fault anything. Had a enjoyable stay
Stayed 4 nights in Feb 2021
Response from Danielle on 3 Mar 2021
Hello. Thank you for your review it is highly appreciated. Stay safe and well until we can welcome you back to The Lakes Cairns again.

10/10 Excellent

Verified traveller

Stayed 10 nights in Feb 2021
Response from Danielle on 8 Mar 2021
Thank you for review.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021
Response from Danielle on 9 Feb 2021
Hello and thank you for your review. We cannot tell you how delighted we are to hear that you enjoyed your stay at The Lakes Cairns. We do hope that we can welcome you back again in the future. In the mean time we wish you safe and happy travels.

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2020
Response from Danielle on 10 Dec 2020
Thank you for your review. We are thrilled to hear you had a great stay and you loved the Lakes. We hope to see you back again. Merry Christmas and a Happy New Year.

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired but Comfortable
Pool area was great. Place is a sleep slightly dated but comfortable. I would definitely stay again though.
Stayed 4 nights in Oct 2020
Response from Danielle on 8 Nov 2020
Hello, Thank you for taking the time to review The Lakes Cairns. We are thrilled to hear that you enjoyed your stay and would return, which we do hope you are able to in the future.

10/10 Excellent

Scott, Hamilton Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort 3 pools to choose from nice and clean and very friendly staff. Will definitely book again.
Stayed 4 nights in Oct 2020
Response from Danielle on 13 Oct 2020
Hi Scott, Thank you for the review. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again soon.

4/10 Poor

Michelle, South Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean. Air-conditioning was inadequate, and cut out everytime another appliance switched on.
Stayed 5 nights in Sep 2020
Response from Danielle on 1 Oct 2020
Hi Michelle, Thank you for your review. We are sorry to hear there was an electrical issue with the air conditioner. This has not been reported to us, therefore we were unaware there was a problem. Would you be so kind as to call us on 07 40539400 or email us so we can get these issues rectified for the next guest. Thank you for your assistance.

6/10 Okay

philip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Looking a little dated now
Not as good as last time we stayed, looking tired, A/C didn't work, not good with Cairns weather. Still OK for the deal we got.
Stayed 4 nights in Sep 2020
Response from Danielle on 27 Sept 2020
Hello and thank you for your review. We are happy to hear you enjoyed your stay as a return guest but were unaware of the air conditioner issue. As summer is nearly here we will endeavor to investigate so thank you for bringing it to our attention. Stay safe and we look forward to welcoming you again in the future.

8/10 Good

Hayley, Townsville

Liked: Staff & service, property conditions & facilities
Absolutely beautiful place and we had such a wonderful time, just some broken or falling apart fittings in the apartment ..’otherwise a wonderful stay
Stayed 4 nights in Jul 2020
Response from Danielle on 27 Sept 2020
Hi Hayley, Thank you for the review. We were unaware of the issue with the fittings in the apartment. If possible are you able to give us more information directly, if not we will investigate. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again in the future. Stay safe.

8/10 Good

Paul, Mudgeeraba

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The resort is excellent in presentation and very laid back atmosphere.Has a Thai restaurant in the resort which is worth trying and the staff there are nice.The rooms are well equipped and spacious.Would definitely go back.
Stayed 6 nights in Sep 2020
Response from Danielle on 21 Sept 2020
Hi Paul, Thank you for your review. We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

Kerri, Cairns

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well looked after property, I liked the non contact key pickup also the unit was well stocked, my only issue was the stairs because of my knee issue but next time I will request a lower floor this is my fault
Stayed 4 nights in Sep 2020
Response from Danielle on 21 Sept 2020
Hi Kerri, Thank you for your review. We are thrilled to hear you enjoyed your stay. Yes please let us know if you have mobility issues and we can try to accommodate you in a ground floor unit or a building with a lift. We hope it was not too painful for you.

8/10 Good

Benny

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
The Lakes - back on track... used to stay here a bit but starting staying elsewhere as the gardens and cleaning left a lot to be desired for awhile. Looks like they have done a deep clean and the gardens are gorgeous again. Friendly, helpful staff ... would stay again
Stayed 4 nights in Aug 2020
Response from Danielle on 7 Sept 2020
Hello, thank you for your review/feedback. We are thrilled to hear you are back and are happy with the facilities. Our grounds team work very hard in trying to keep the gardens looking gorgeous.

4/10 Poor

G, Sydney

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Sand flies Sand flies Midges Midges(apparently Midges are also a type of sand fly but worse). People have to note that The Lakes Resort is next to swamp land thus YOU may get bitten by the Sand Flies and destroy YOUR skin with the most intense itch EVER. I picked up mine next to swimming pool. BUYER BEWARE.
Stayed 7 nights in Aug 2020
Response from Danielle on 10 Aug 2020
Hello G. We are sorry to hear that the sandflies/ midges took a like to you. You are correct The Lakes is named after Centennial Lakes which are located next door. Some times of the year the midges can be a lot worse than others and people react in different ways. This is an issue we deal with all over Cairns. Nevertheless we are sad to hear of your experience and hope that the itch does subside and you feel better soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Huge apartment, great pools. A few plumbing issues but staff responsive in resolving,
Stayed 5 nights in Jul 2020
Response from Vicki on 16 Jul 2020
We thank you for your feedback & appreciated your understanding with the plumbing issue. Look forward to seeing you again at the resort

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, room comfort
Definitely be back
Nice place to stay as a family of 5 there was plenty of room, well equipped kitchen and comfy beds. Pool areas were clean and spotless
Stayed 2 nights in Jun 2020
Response from Vicki on 16 Jul 2020
We are so glad to hear that you enjoyed our resort.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Like the location of our unit. Liked the food from in-site restaurant.
Stayed 5 nights in Nov 2019
Response from The Lakes Resort Cairns on 5 Dec 2019
Hi, We are glad that you liked the location and food at the resort. We hope to see you on your next trip to FNQ. Kind regards, The Lakes Resort Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well located, comfortable with relaxing views, safe family swimming pools and facilities.
Stayed 4 nights in Nov 2019
Response from The Lakes Resort Cairns on 3 Dec 2019
Thankyou for your review and we hope you really have enjoyed your stay. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from The Lakes Resort Cairns on 3 Dec 2019
Thankyou for staying at The Lakes Resort Cairns and hope your trip/stay was a comfortable one. If there is any further insights to your stay we would love to know.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from The Lakes Resort Cairns on 2 Nov 2019
Hi Nicole, Thank you for your review. We hope to see your on your next visit to FNQ. Kind regards, The Lakes Resort Cairns