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Reviews of The Benson Hotel

4 out of 5
The Benson Hotel
44-56 Grafton Street, Cairns, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 248 reviews" "
Rating 8 - Good. 83 out of 248 reviews" "
Rating 6 - Okay. 31 out of 248 reviews" "
Rating 4 - Poor. 13 out of 248 reviews" "
Rating 2 - Terrible. 7 out of 248 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Benson is a well-located hotel which was pleasant and well-maintained. The highlight would have to be the staff, who were unfailingly friendly and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great position
Stayed 3 nights in May 2024

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy check in, lovely room
Stayed 2 nights in Jan 2024

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Isabelle,We greatly appreciate your comments regarding your experience and I will be delighted to share your feedback directly with our team.It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for staying with us at The Benson Hotel.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool. Beautiful lounge area. Live music. Wished the bar was opened on Sunday and Monday.
Stayed 4 nights in Apr 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great breakfast and very helpful staff. Clean room and good pool. location was very good.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 13 May 2024
Dear Joanne,We greatly appreciate your review regarding your experience and I will be delighted to share your feedback directly with our team.It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for staying with us at The Benson Hotel.

10/10 Excellent

Hyunkyung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 13 May 2024
Dear Hyunkyung,We greatly appreciate your review regarding your experience and I will be delighted to share your feedback directly with our team.It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for staying with us at The Benson Hotel.

10/10 Excellent

Salve Brugada

Staff were polite.
Stayed 2 nights in Apr 2024

6/10 Okay

david, Charters Towers

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel had all the amenities but unfortunately lack of staff to deliver room service or driver bags to room
Stayed 2 nights in Apr 2024

8/10 Good

Bicui

Stayed 3 nights in Mar 2024
Response from Hotel Management on 13 May 2024
Dear Bicui,We greatly appreciate your review regarding your experience and I will be delighted to share your feedback directly with our team.It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for staying with us at The Benson Hotel.

8/10 Good

Vipul

Travelled with family
Liked: Cleanliness, amenities
Property is good. Everything was good except the aircon.
Stayed 6 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good for a short stay. Dinner is only Wednesday - Saturday and I came on a Sunday so didn't get to try that.
Stayed 4 nights in Mar 2024

10/10 Excellent

Karoly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

GAIL

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
When we checked in there was a small wait to find one of our two rooms but that was quickly resolved. Everything else was good. These are a regular size hotel room our room was recently redone. We asked for a different quilt and one was provided on the bed while we were out. On the fourth day the bathroom was left uncleaned but the cups were washed and put upside down in the dirty sink. This upset me as my health is important and it made me wonder if the cups we had used were clean or just wiped out. The cups in our other room were handled in the same manner. I would have given this hotel a much higher rating if this wouldn’t have happened. We stayed five nights and the front desk peeps were awesome every time we saw them.
Stayed 5 nights in Mar 2024

10/10 Excellent

Titom

Liked: Amenities, property conditions & facilities
In shopping centre everything was close to shop and eat
Stayed 2 nights in Mar 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Our stay at the Benson Hotel was great . The staff were friendly ,always greeted on arriving and leaving the hotel. The hotel is at a great location ,walking distance to marina ,shopping centre ,lots of different restaurants in the area. The breakfast buffet was great. We enjoyed our stay there and will be back
Stayed 7 nights in Feb 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at The Benson and we enjoyed it and will stay here again. The rooms were clean and modern and the staff were wonderful. The included buffet breakfast was nice and very convenient with hungry teenagers. Highly recommend this place!
Stayed 4 nights in Feb 2024

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great, except the dinner menu. I didn’t think much of the undercooked seafood
Stayed 1 night in Feb 2024

6/10 Okay

Valentino

Stayed 5 nights in Jan 2024

10/10 Excellent

Valentino

Stayed 12 nights in Jan 2024

10/10 Excellent

Manoka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenny

Stayed 2 nights in Jan 2024

4/10 Poor

Valentino

Stayed 3 nights in Jan 2024

8/10 Good

Ryan

Stayed 1 night in Jan 2024

10/10 Excellent

SANJEEV

Travelled with family
Liked: Cleanliness, property conditions & facilities
Give more options in buffet breakfast
Stayed 5 nights in Jan 2024

8/10 Good

Min Min

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be good if our view is facing the pool, unfortunately not. We were able to check in little earlier, greatly appreciated with the excellent service. Breakfast is very good.
Stayed 3 nights in Jan 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful furniture/facilities in rooms. Comfy beds.Great to have in house dining. 24 hour reception, helpful front desk staff. Bar and restaurant staff were maybe still training but reception were really great.
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing wrong was the tv signal was very poor
Stayed 1 night in Jan 2024

2/10 Terrible

THOMAS, DWI, ANTHONY, SABRINA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ad attitude to cleaning the room. Some room cleaning staff were excellent and some were just atrocious. In general the hotel seems to be poorly managed by a receptionist
Stayed 5 nights in Jan 2024

8/10 Good

Bianca

Stayed 1 night in Jan 2024

10/10 Excellent

NORA LAURA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!! Staff is so helpful, rooms are so clean, would definitely come back again!!

8/10 Good

George

Stayed 5 nights in Jan 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to park a larger car. Otherwise very happy with the service and room.
Stayed 1 night in Jan 2024

8/10 Good

Kathryn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location, clean room, lovely pool

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nicely renovated. Wonderful, helpful staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rajukumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Rooms are large and modern, front reception was very helpful and centrally located.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ranna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

8/10 Good

Maria Cruz

Travelled with family
Liked: Amenities
The hotel was good. A little outdated. We could smell the humidity in the halls and rooms. The breakfast was excellent and the location perfect.
Stayed 3 nights in Dec 2023

6/10 Okay

Tiana

Stayed 3 nights in Dec 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Elevators extremely slow. Good central location, modern fresh rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff members, willing to think about and accommodate most requests. the decor is just really well selected and is so suited to a boutique hotel. Just LOVE the linen - how luxurious! Beds are super comfortable. Its so good that I dont want to leave
Stayed 3 nights in Dec 2023

10/10 Excellent

Chantelle Louise

Stayed 1 night in Nov 2023

8/10 Good

joshua, Kingston

Central location
Stayed 2 nights in Nov 2023
Response from Jo Anne on 29 Nov 2023
Dear Josh, Thanks for your review! We'll see you next time.

10/10 Excellent

yue

Stayed 4 nights in Nov 2023

8/10 Good

Tonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely. Very comfy bed. Convenient location. Shower wets bathroom floor- caution. No face washer. Had to pay $25 for parking, no free spaces so just parked in a reserved spot!
Stayed 1 night in Nov 2023
Response from Jo Anne on 29 Nov 2023
Hi Tonja, Thanks for staying with us and for your review! We're glad you had a nice stay, can't wait to greet you next time.