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Reviews of Oaks Cairns Hotel

4 out of 5
Oaks Cairns Hotel
59-63 Cairns Esplanade, Cairns, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 236 reviews" "
Rating 8 - Good. 67 out of 236 reviews" "
Rating 6 - Okay. 27 out of 236 reviews" "
Rating 4 - Poor. 14 out of 236 reviews" "
Rating 2 - Terrible. 6 out of 236 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Shari

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room as advertised as 'Executive'. To me an Executive would be above standard rooms. What we got was a standard room, we had an accessible room which had a larger bathroom but not much else. I would prefer a descriptive word other than executive for the room we had, it was definitely a standard room and not much else. There was also a drainage problem and the smell was putrid when we arrived and worse during the night. We had planned on staying another night on our return from the north but cancelled. Gave our feedback to reception on checkout but have received no further communication. Would not stay here again. One positive was the location.
Stayed 1 night in Apr 2024
Response from Barbara, Front Office Manager on 3 May 2024
Thank you for taking the time to share your feedback.We do our best to inform guests of the facilities and room features of the property prior to arrival. We regret that in this instance we did not meet your expectations.Your comments are appreciated and will be taken into consideration. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position. Staff were lovely, room was so nice!
Stayed 1 night in Apr 2024
Response from Barbara, Front Office Manager on 3 May 2024
Thank you for your kind words and taking time to share them with us!It is always a pleasure having such a lovely guest.We are looking forward to welcoming you back soon!

8/10 Good

Amiee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from the roof top bar
Stayed 4 nights in Mar 2024
Response from Catherine on 5 Apr 2024
Hi Amiee, we're glad you enjoyed our rooftop bar. We hope to welcome you back soon!

6/10 Okay

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only two small, flat pillows. Extras were not available. Air conditioning ran hot then cold then hot again. No hotel parking. Nearby parking was expensive.
Stayed 2 nights in Mar 2024
Response from Catherine on 28 Mar 2024
Hi Anne, we apologise that your experience did not meet your expectations. Please know we take your feedback very seriously and are working on improvements for the future. Your comments will be shared with the relevant departments for review and action where possible.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from roof top patio, night markets for food and shopping very close by
Stayed 1 night in Feb 2024
Response from Catherine on 28 Mar 2024
Hi Mark, we're glad you enjoyed your stay. Thank you for your feedback!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Friendly staff. Great rooftop restaurant and within walking distance of the lagoon. Big tick!
Stayed 3 nights in Feb 2024
Response from Catherine on 23 Feb 2024
Hi Victoria, we're very glad you enjoyed your stay with us and we're looking forward to welcoming you back!

10/10 Excellent

Jacinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very central, and the rooftop bar is the perfect spot to have a cocktail.
Stayed 1 night in Feb 2024
Response from Catherine on 23 Feb 2024
Hi Jacinta, we're glad to know you had an amazing stay and enjoyed our rooftop restaurant. Thank you for taking the time in reviewing our property.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Paul on 26 Jan 2024
Thanks for taking the time to review the hotel. We appreciate your feedback.Best regardsPaul

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Barbara on 11 Feb 2024
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, great location. Excellent shower!
Stayed 3 nights in Dec 2023
Response from Barbara on 11 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Anne-France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Barbara on 11 Feb 2024
Thank you for your feedback!

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great! Staff were friendly and helpful. The room itself was modern and had everything I needed!
Response from Catherine on 23 Feb 2024
Hi Bailey, we are happy to hear your feedback and we hope to see you again next time!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 80 years old this hotel is very accessible for everything
Stayed 3 nights in Nov 2023
Response from Oaks Cairns Hotel on 28 Nov 2023
Thank you for your kind words and taking time to share them with us! It is always a pleasure having such a lovely guest.

10/10 Excellent

Demity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly located right next to the lagoon, the marina was only 10 mins walk away! Very nice room, clean & updated. Very friendly & helpful staff
Stayed 3 nights in Nov 2023
Response from Oaks Cairns Hotel on 25 Nov 2023
Thank you for your kind words and taking time to share them with us! It is always a pleasure having such a lovely guest.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent , position great only criticism no pool or parking
Stayed 2 nights in Nov 2023
Response from Oaks Cairns Hotel on 28 Nov 2023
Thank you for your kind words and taking time to share them with us! It is always a pleasure having such a lovely guest.

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023
Response from Oaks Cairns Hotel on 25 Nov 2023
Thank you for your kind words and taking time to share them with us! It is always a pleasure having such a lovely guest.

10/10 Excellent

Xiaoyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Oaks Cairns Hotel on 21 Nov 2023
Thank you for your time to review our property.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oaks cairns was a great stay. The staff were friendly and the hotel was clean and updated. The only thing that would improve it would be laundry facilities in the hotel. There are almost no options for laundry near by so if it was in the hotel that would be helpful. Overall a great stay and would recommend
Stayed 3 nights in Nov 2023
Response from Oaks Cairns Hotel on 21 Nov 2023
I would like to thank you for taking the time to review our property, and we have accepted your suggestions to improve the services we provide.

10/10 Excellent

Xuebin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees provided many helps.
Stayed 2 nights in Nov 2023
Response from Oaks Cairns Hotel on 17 Nov 2023
Thank you for taking your time to review our property

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed experience.
Great location. New room fit out however missing some basics. Upgraded to 4th floor& larger room, only trouble 5th floor has bar & restaurant so noise from moving chairs & tables from 6.00am, the lunchtime & 5.00 to 10.30 pm. Bit annoying. Would have better on lower floors.
Stayed 3 nights in Oct 2023
Response from Oaks Cairns Hotel on 7 Nov 2023
Thank you for your honest review. We are really highly appreciated it.

10/10 Excellent

Chrissie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, really warm friendly staff
Stayed 4 nights in Oct 2023
Response from Oaks Cairns Hotel on 3 Nov 2023
Thank you very much for taking your time to review our property.

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from Oaks Cairns Hotel on 18 Oct 2023
Thank you for your review our property

10/10 Excellent

Hengrong, burwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ！
Stayed 5 nights in Oct 2023
Response from Barbara, Front Office Manager on 17 Oct 2023
Thank you for your feedback! We are glad you enjoyed your stay!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
You can’t beat the oaks for location in Cairns. It’s right over the road from the Esplanade lagoon and in easy walking distance of the marina, shops, pubs, restaurants etc. The roof top restaurant has amazing views too. Room was modern, comfortable and clean.
Stayed 3 nights in Oct 2023
Response from The Oaks Team on 15 Oct 2023
Thank you for taking your time to review our proerty

8/10 Good

Genevieve

Stayed 1 night in Sep 2023
Response from The Oaks Cairns on 29 Sept 2023
Thank you for your time to review our property

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the convenient location and courteous staff (Rob and Emma were both excellent!). However there wasn't space for our open suitcases for two international travelers. We literally were forced to leave an open suitcase on the floor and scoot around it from one side of the room to the other. We didn't choose a view room but it was very expensive for our view of an ugly alleyway and cramped space.
Stayed 3 nights in Sep 2023
Response from Oaks Cairns Hotel on 21 Sept 2023
Hi James,Thank you very much for taking the time to review our property. We regret to hear that you did not have a pleasant stay. We are pleased to have Emma and Rob on our front desk team. They are always on hand to answer any questions you may have and helpful

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed beginning September 1st 2023 for 6 nights. I really enjoyed staying at the Oaks Cairns Hotel. The room was very nice with a great view. The bathroom was spacious, clean, stylish and highly functional. Even though we had a no housekeeping room, the housekeeping staff were very warm and kind. They always greeted us warmly, and were constantly working on keeping the public areas clean and fresh. There was even an engineer working on the entry doors one day, and always greeted us as we came and left. The front desk staff assisted us getting multiple cabs and were pleasant to work with. When we checked in, the lady that helped us was pleasant and informative. When we were checked in and waiting at the elevator to go to our room the other lady at the desk laughed at me behind my back (Don't think I did not notice). I don't think it is funny to be very polite and enthusiastic. It was poor form in my opinion. I did not let her actions cloud my impression of the hotel, not was I about to let their unprofessionalism ruin my good impression of Oaks Cairns Hotel.
Stayed 6 nights in Sep 2023
Response from Oaks Cairns Hotel on 16 Sept 2023
“Thank you so much for taking the time to post a review"We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlights. We work really hard to give our guests the finest experience possible. And we are apologizing for your inconvenience from one of our staff members.Thank you again.

10/10 Excellent

Chrissie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, friendly staff, great location, good brekky and incredible views
Stayed 3 nights in Aug 2023
Response from Oaks Cairns Hotel on 5 Sept 2023
Thank you for your review.

8/10 Good

Eileen

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location for events.
Stayed 7 nights in Aug 2023
Response from Oaks Cairns Hotel on 31 Aug 2023
Thank you for your review

6/10 Okay

Tracy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Oaks Cairns Hotel on 30 Aug 2023
Thank you for your review.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location short trip from the airport. Pleasant staff. Easy bag drop. As I was below the dining room it was annoying hearing chairs being dragged across the floor.
Stayed 3 nights in Aug 2023
Response from Oaks Cairns Hotel on 12 Aug 2023
Thank you for your review and we really appreciated your feedback

10/10 Excellent

Asha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Oaks Cairns Hotel on 11 Aug 2023
Thank you for your review

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was not able to check in until an hour later Room was good it was designed /catered for disabled guests not an issue for one night
Stayed 1 night in Jul 2023
Response from The Oaks Cairns on 1 Aug 2023
Thank you for your kind review.

8/10 Good

Wendy and Justin

Stayed 1 night in Jul 2023
Response from Oaks Cairns Hotel on 31 Jul 2023
We are delighted with your rating. Thank you

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and rooms. Poor parking options
Stayed 2 nights in Jul 2023
Response from Oaks Cairns Hotel on 27 Jul 2023
We are always pleased to receive feedback from our guests in relation to their stay with us - thank you very much.

10/10 Excellent

Shuwen

Liked: Cleanliness, staff & service, property conditions & facilities
Centralised location with everything at walking distance. Could be a bit noisy at night if you have young kids with a lot going on out on the street.
Stayed 3 nights in Jul 2023
Response from Oaks Cairns Hotel on 23 Jul 2023
We are always pleased to receive feedback from our guests in relation to their stay with us - thank you very much.

10/10 Excellent

Jynelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. No parking but there are car parks around the area.
Stayed 3 nights in Jul 2023
Response from Oaks Cairns Hotel on 23 Jul 2023
We are always pleased to receive feedback from our guests in relation to their stay with us - thank you very much.

8/10 Good

Anoush

Stayed 2 nights in Jul 2023
Response from The Oaks Cairns on 1 Aug 2023
Thank you for your rate

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and relax or see the sites of Cairns.. Perfect location, right on the esplanade
Stayed 2 nights in Jul 2023
Response from Oaks Cairns Hotel on 13 Jul 2023
Thank you for your feedback

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay.
Stayed 2 nights in Jun 2023
Response from Oaks Cairns Hotel on 10 Jul 2023
Thank you for your review

8/10 Good

Anitya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good and convenient to everything around. Pretty expensive however for a hotel that doesn’t have any amenities except a bar. Also when you book it said to pay extra for free breakfast but when we got there for the first day they said it’s only a $20 credit per person for one day so we had to pay extra. Advised the receptionist of this mis leading information but they didn’t offer to correct the payment and made us pay the extra. Overall I would say this hotel is good for a very short stay
Stayed 3 nights in Jul 2023
Response from Oaks Cairns Hotel on 13 Jul 2023
We are very sorry to hear that you didn't have a great experience in our hotel– our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Fay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the small size of the room and it had no window or patio area. It was like the interior cabin of a cruise ship. Had to have lights on all day Very handy to everything tho. I wouldn't stay there again as they have no rooms with fresh air only air con.
Stayed 4 nights in Jun 2023
Response from The Oaks Cairns on 24 Jun 2023
Thank you for your feedback

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
roof top lounge/resturaunt
Stayed 4 nights in Jun 2023
Response from Oaks Cairns Hotel on 16 Jun 2023
Thank you for your feedback

6/10 Okay

Sheena

Travelled with family
Liked: Cleanliness, property conditions & facilities
I actually really like the property. It's lovely inside, the rooftop bar is wonderful, furnishings are lovely and location is great. Little things let it down. We went to the rooftop at 3 when we arrived for drink/snack & to enjoy the view. All the tables along the front of the deck facing the view had reserve signs on the them and were being held for people coming between 5:30 and 6pm. I had to push to get the opportunity to sit on those tables which is ridiculous given they weren't being used from up to 3 hours. We booked the rooms quite some time back and requested high rooms and no one took any attention to those notes and requests. If you don't intend to fulfil them then just email back especially if ample notice was provided. When we went to collect our bags from storage as we were leaving to catch a flight - the guy just stood there holding the door and didn't offer to help even though we had to shuffle all the bags around to get to ours. The single beds had blankets that were too short instead of proper doona's so you had 1/3 bed with just two sheets which was just a strange bed setup. Everytime you asked an obvious question, the staff acted like it was so difficult to answer like "where is the closest laundromat". It's all the small things that let this place down because its actually a really beautiful place however, it doesn't have some of the facilities of others in the area and so it needs to make up for it with the service and the attention to details.
Stayed 3 nights in Jun 2023
Response from The Oaks Cairns on 13 Jun 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The roof top restaurant has a problem. Made a reservation and after we got there told us COULD NOT eat off the menu until 6:00 pm The menu clearly stated 5:00 pm The ladies at the check in desk were friendly, helpful, knowledgeable and kind. They went above and beyond to make our stay wonderful. The gentlemen not so. One a bit upset that as a women I was paying bill. None of the men smiled.
Stayed 2 nights in Jun 2023
Response from Oaks Cairns Hotel on 6 Jun 2023
Hi Sharon,We are really sorry for your inconvenience. We will pass it to related department about your concern. Please let us know, if we can help with anything to improve our service.

10/10 Excellent

Geoffrey

Stayed 1 night in Jun 2023
Response from Oaks Cairns Hotel on 23 Jun 2023
Thank you for yourfeedback

10/10 Excellent

Rovena Gjoka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from The Oaks Team on 2 Jun 2023
Thank you for your review

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Oaks Cairns Hotel on 29 May 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location!
Stayed 1 night in May 2023
Response from Oaks Hotel Cairns on 12 May 2023
Thank you for your review