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Reviews of Britannia Palace Hotel Buxton & Spa

4 out of 5
Britannia Palace Hotel Buxton & Spa
Palace Road, Buxton, England

Reviews

7.2

Good

Rating 10 - Excellent. 254 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 199 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is extremely convenient to the town and in a beautiful dominant position. Parking is easy and reasonably priced and the staff were polite and helpful. Through circumstances we didn't eat there so cannot comment in regard to food. Only adverse comments are the size of the room - we had to sidle past the bed and the untidy area visible through the window to the rear of the property. Value for money.
Stayed 1 night in May 2024
Response from Reception Team on 21 May 2024
Dear William,Thank you for your review and for staying with us a the Palace Hotel. We are glad too hear that you had a wonderful stay, and apologise that the room wasn't up to your standard. We can see that you booked a compact double room, which might be why your room wasn't a bigger size, but we are sorry about the view outside the property. I will send your feedback to the correct team, and thank you again for your stay :)

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to with parking.All clean and updated. Nice to use pool and sauna.
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 21 May 2024
Dear Helen,Thank you for your review and we are glad to hear you had a wonderful stay :)

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in really easy . Parking was great and included in price . Room was very clean Breakfast was v good
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 20 May 2024
Dear Sue,Thank you for your review and we are glad to hear you had a great stay :)

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like being charged parking when you staying at the hotel and and spending money at the bar and meals
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Graham, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building was impressive outside but would benefit from some work and tidying up around the outside seating area. The reception area was quite impressive with very well kept lounge areas with comfy well kept furniture. Loved the chandler and staircases. Our room was quite disappointing in that it was very dated and the furniture was cheap. The mattress certainly required changing for a new one, although the bedding was clean. The bathroom, although quite large, again was very dated. There were exposed water pipes above the basin which were corroding at the bottom. The shower was over the bath and there was no safety handle for anyone who was unsteady on their feet having to stand in the bath to have a shower. I personally do not like showers over baths as it is a safety issue as I well know.
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Alan, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Good

Steve

Liked: Cleanliness, staff & service
A very impressive building. Bathroom a bit tired looking and taps stiff or leaking but a lovely location in the heart of Buxton. Only real gripe was that I was asked to pay extra for everything. Parking was an extra £5.00, use of the pool Is extra and breakfast was £24 extra! So I ate elsewhere.
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Steve, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

6/10 Okay

Angela

Travelled with partner
Standard room very small window in room opened onto the air conditioning which got very load int the middle off the night waking up with headache. Had to pay for parking even though you was a guest which you would expect to be free also had to pay for pool facilities with all the little extra maybe book a higher rated accommodation but overall enjoyed the weekend in Buxton itself
Stayed 2 nights in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Angela, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Good price good location room was nice
Stayed 2 nights in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear John, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

10/10 Excellent

Naseem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location beautiful hotel excellent customer service
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Naseem, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

Jean

Travelled with partner
Disliked: Amenities
I found the whole experience ordinary. I thought at breakfast it was unsafe people walking around with hot drinks when small children are around. I certainly won't be staying there again or recommending.
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Jean, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic historic and grand building, excellent staff, great full English breakfast.
Stayed 1 night in May 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Ron, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stopped 2 nights first nights evening meal was good second night meal was terrible maid my partner sick full of salt maid our stay disappointing
Stayed 2 nights in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear David, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Good

Philip

Business traveller
Excellent value for money. Only small problem was the extractor in the bathroom constantly on,and the radiator in the room made a hissing noise when turned up?
Stayed 1 night in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Phillip, Thank you for your review of the Palace Hotel, we are glad you had a great stay. We will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts :) Best Wishes

2/10 Terrible

peter

Travelled with partner
Disliked: Staff & service
The hotel in itself was lovely, but seriously lacking in facilities and service. First issue was that we couldn't call the hotel to discuss some needs we had before arriving. No direct telephone to hotel. On arrival we checked in and went to get some drinks only to be told we could not charge anything to room for payment in morning, payment at point of order was required. Later we thought we'd go to the pool for a swim, but there wasn't anyone on pool desk to give us access or take payment, we left after about 20 mins - hotel reception said the duty staff had probably gone to get more towels!!! After a very nice evening out we returned to our room and headed to bed for the night only to be woken up around 1a.m. to a full fire alarm going off. Needless to say we got up and quickly put some clothes on to evacuate the building; on arriving at the staircase to exit building ourselves and a number of other guests found a porter coming up the stairs telling us to go back to bed it's probably someone smoking in their room. Bearing in mind that there are over 100 rooms in this old building we felt this approach from staff was not acceptable and we promptly returned to our room and had a chat about the situation, we felt that our personal safety could be in jeopardy so we chose at around1.30am to pack up our belongings and return home.
Stayed 1 night in Mar 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Peter, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Teresa, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to park and walk to local amenities
Stayed 1 night in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Carolyn, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

4/10 Poor

Chris

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Very conveniently placed for walking into Buxton but rooms are totally depressing. Our room, 304, had no working heating and no heating or heated towel rail in the small, cramped bathroom. The lift is grindingly slow. Breakfast was good however and staff friendly. So, convenient, but that's about all.
Stayed 1 night in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Chris, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

2/10 Terrible

stuart

Disliked: Cleanliness, property conditions & facilities
Public areas ok. Rooms very tired. Needs a major overhaul. Could be a jewel in the crown of Britannia Hotel group. A real shame.
Stayed 2 nights in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Stuart, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff ,good food shower,bath,toilet spotless short walk into town and train station well recomended
Stayed 2 nights in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Martin, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The whole experience was marred by the extremely uncomfortable bed. It was like sleeping on a wooden plank. It is a shame as the bedroom was spacious and very clean and tidy as was the bathroom. First impressions were poor, I think we drew the short straw with a receptionist who didn't even know the checkout time nor the parking arrangements so our first impression was second rate. The menu for available food reads more like a timetable. Certain foods between certain times e.g. no sandwiches after 5-30. No wonder foreigners think we are a joke. If you want a swim, non of the lockers work. Notice at the door reads if it's raining "please borrow a umbrella" instead of "AN umrella". Drinks menu reads "alcohol free larger" instead of "LAGER". Petty, perhaps but we may as well have it all. Like I said, it's a shame, as with a little attention it could be a wonderful hotel. As it is it's more like Fred Karno's circus. No return visit planned.
Stayed 2 nights in Apr 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Stephen, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

4/10 Poor

Dale

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is old, run down, limited food, poor HVAC. Yes it is a "golden oldie". The only advantage is it is price competitive in this resort town- and it needs to be so to have any chance.
Stayed 2 nights in Mar 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Dale, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at this beautiful period hotel. It’s like going back in time. The decor of the huge guest recreational areas is so calming, and the restoration of the historic past faultless. Food is of good quality but this area seems a little chaotic to the otherwise effortless running of the rest of the hotel. This is our second visit in March and will definitely be coming back. 👍
Stayed 2 nights in Mar 2024
Response from Palace Hotel Reception on 19 May 2024
Dear John, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Hope to see you soon :) Best Wishes

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness
The hotel must have been lovely at one time but it’s looking tired in places but had the potential to be truly grand.
Stayed 1 night in Mar 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Simon, Thank you for your review of the Palace Hotel, we are glad you had a great stay. We will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts :) Best Wishes

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Really good value for money overnight stop.
Stayed 1 night in Mar 2024
Response from Palace Hotel Reception on 19 May 2024
Dear Gareth, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

Charlie

Liked: Cleanliness, staff & service
Basic room, friendly staff.
Stayed 1 night in Mar 2024

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Public rooms very nicely decorated, bedroom (116) had its main decor revamped but was let down by some 'shabby' fitments. Main 'gripes' were that the evening meal menu outside the dining room bore no resemblence to the food on offer inside! Although the breakfast buffet was very good. Also, not happy about having to pay for car parking and wi-fi in rooms...
Stayed 1 night in Mar 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from my typical old man's fumble with the key card, a most enjoyable stay occured.
Stayed 1 night in Feb 2024

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed here and I like it. It has obviously been a grand place in the past and it retains some nice features. With a building like this it is difficult not to notice some little things that need attention. However I have had two of the best nights sleep ever when staying here. The bed was super comfortable and massive. The staff are very friendly and helpful. Breakfast is extra but that wasn't a big deal and I have paid more for less in other places.
Stayed 1 night in Feb 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed in room 167, tv not tuning into any channels. Phoned hotel up 3 times no answer. Went down to reception phoned again and it was only when i pressed the bell did a young lad came out the back saying he just heard it. He changed our room straight away to room 54. It took nearly 10 mins for hot water to come through to the bath. On the plus side tv was working. No wifi in room unless you pay, its 2024 move with the times! Expensive breakfast at £12 on the day you arrive or £15 the morning you decide to have it. Better to go 5 mins into Buxton and use a local cafe.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stsy
Beautiful hotel, grand looking reception. Clean, big bedroom with an absolutely massive bathroom for a standard room
Stayed 1 night in Feb 2024

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Palace Hotel Reception on 19 May 2024
Dear David, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Was okay but a few things we were disappointed with: 1. WiFi is chargeable per day and you have to pay per device. That means every phone in your party. Since mobile reception was pretty poor in the area, this seemed cynical. 2. The gym was also extra (as were the rest of the health facilities) but the wording of the booking implies it is included (no mention of extra charges). 3. You have to request housekeeping. Whilst I understand this is probably to reduce waste and cost, would have been nice for the check-in team to point that out. Returning to your room in the evening to discover you are still out of the basics is a bit frustrating. The point is that those things are included in almost all other hotels so it’s a bit of a surprise and a gotcha.
Stayed 2 nights in Feb 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely building (obviously aged) and grounds. Staff very friendly. Breakfast selection good. Room OK, clean but lacked sockets.
Stayed 1 night in Feb 2024

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful one night stay.
Wonderful one night stay, from parking to check out everything was just simple and straight forward, very pleasant staff. Room was roomy and cosy, spotless and ideal. Many thanks
Stayed 1 night in Feb 2024

6/10 Okay

Pete

Liked: Cleanliness
Not a four star stay!
Not really a 4* experience. We’d decided to gloss over some of the failings …. even probably the worst view we’ve ever had. However, staff attitude can make a poor or average stay a good stay. One rude member of staff can also let the rest of the team down. The hotel obviously has a problem with the room card entry system …. and no, the card wasn’t kept anywhere near my phone!!
Stayed 2 nights in Feb 2024

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a very grand old building and a really enjoyable place to stay. It has some areas that could do with a bit of mending and if that kind of thing is really important to you it might affect your view. I was in a standard double and the facilities were great the bed was very comfortable and massive. We had a meal in the evening which was very good and reasonably priced. The big plus was the staff. There were not very many in the hotel but they were very helpful and friendly. Overall an enjoyable stay in a grand old hotel that could do with some love. Again staff were a massive plus point. Well done guys.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a wonderful example of years past, the design and architecture and the great condition the hotel is testament to the quality of the build all those years ago
Stayed 1 night in Feb 2024

6/10 Okay

Elaine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very cean but tired. No bedside table at one side of the king-size bed. Television did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Beautiful hotel
Stayed 1 night in Feb 2024

6/10 Okay

kim

Stayed 1 night in Feb 2024

6/10 Okay

Lynn

Stayed 1 night in Jan 2024

8/10 Good

Janet

Stayed 1 night in Jan 2024

4/10 Poor

A

Stayed 1 night in Jan 2024

4/10 Poor

Felicity

Stayed 4 nights in Jan 2024

4/10 Poor

Michelle

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and a good size room
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time thanks would stay again
Stayed 1 night in Jan 2024

8/10 Good

Solinda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024