Double Room, 1 King Bed
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Reviews of ibis budget Burton Upon Trent Central

2.5 out of 5
ibis budget Burton Upon Trent Central
Miller's Lane, Derby Street, Burton on Trent, England

Reviews

7.8

Good

Rating 10 - Excellent. 57 out of 164 reviews" "
Rating 8 - Good. 64 out of 164 reviews" "
Rating 6 - Okay. 23 out of 164 reviews" "
Rating 4 - Poor. 3 out of 164 reviews" "
Rating 2 - Terrible. 17 out of 164 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

m

Stayed 1 night in Dec 2022
Response from Ibis Budget on 24 Dec 2022
Thank you for your review

2/10 Terrible

Oluwatoni

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ibis Budget on 15 Dec 2022
Thank you for the review

2/10 Terrible

J

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Ibis Budget on 9 Dec 2022
Hi Thankyou for your review.

2/10 Terrible

Jacqueline Ruth

Stayed 1 night in Nov 2022
Response from Ibis Budget on 29 Nov 2022
Good afternoon, Thankyou for your review. However we have no information to go on for the low score.

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Stayed 1 night in Nov 2022
Response from Ibis Budget on 25 Nov 2022
Thank you for the nice review

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Ibis on 20 Nov 2022
Hi Thank you for your review.

2/10 Terrible

Phillip

Stayed 1 night in Nov 2022
Response from Ibis Budget on 20 Nov 2022
Thankyou for your review. Further information as to the low score would be appreciated.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
First class location near the Railway station and the centre of town and all the staff were friendly and helpful
Stayed 3 nights in Nov 2022
Response from Ibis Budget on 16 Nov 2022
Thank you for the review, we hope to welcome you back again soon.

10/10 Excellent

BRIAN

Stayed 2 nights in Nov 2022
Response from Ibis Budget on 17 Nov 2022
Thank you for the review, we hope to welcome you back again soon.

8/10 Good

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ibis Budget on 15 Nov 2022
Thank you for your review

6/10 Okay

sadie

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The staff were friendly and helpful
Stayed 3 nights in Oct 2022
Response from Ibis Budget on 3 Nov 2022
Thankyou for your review. Kind regards

10/10 Excellent

William

Stayed 1 night in Oct 2022
Response from Ibis Budget on 1 Nov 2022
Good afternoon. Thankyou for your review. Kind regards

6/10 Okay

karl

Business traveller
Liked: Cleanliness, staff & service
This is located right opposite the the train station and can be little noisy at night. The hotel is a no frills and basic establishment but was fine for a 2 night stay while on a works trading course. The bed was comfortable and the room was clean so nothing really to complain about. There's a very basic bar next the reception serving botled beers. This is cheap and cheerful with friendly staff and I would consider staying there again if I visit Burton again in the future.
Stayed 2 nights in Oct 2022
Response from Ibis Budget on 30 Oct 2022
Thankyou for your kind review.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Wifi didn’t work
Basic but clean. Well located. But the wifi didn’t work.
Stayed 1 night in Oct 2022
Response from Ibis Budget on 16 Oct 2022
We apologise the wifi was not upto standard during the visit this is being looked into. Regards IBIS

10/10 Excellent

Trevor

Stayed 1 night in Oct 2022
Response from Ibis Budget on 16 Oct 2022
Thank you for your review, we hope to welcome you again.Regards IBIS

10/10 Excellent

Carl

Stayed 2 nights in Oct 2022
Response from Ibis Budget on 12 Oct 2022
Thankyou for your review.

6/10 Okay

Philip

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room 212
The room was not serviced after first night. The basin in the bathroom was damaged and would not hold any water.
Stayed 2 nights in Oct 2022
Response from Ibis Budget on 12 Oct 2022
Thankyou for your review

6/10 Okay

Colin

Stayed 1 night in Sep 2022
Response from Ibis Budget on 17 Sept 2022
Thankyou for your review. Kind regards

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Budget hotel but it does what you need. Good size rooms, comfy beds, good quality showers, good breakfast and a really friendly team of people working there
Stayed 2 nights in Sep 2022
Response from Ibis Budget on 15 Sept 2022
Many thanks for your kind review. Kind regards

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap
I am an OAP staying at an IBIS hotel in Burton on Trent on the 5/6 nights. During the first night, @ 1 and 2 and 5 o clock I was awakened by the bathroom extractor. Apparently they do not automatically switch off after a certain time, so are going 24/7. This is the only hotel chain that appears to have this stupid facility. The hotel is situated 50 yards from the mainline railway station which added to the noise. I was here for my Uncles’ funeral and needed a good sleep. The staff during the time were aware of the 2 problems causing me distress and were very sympathetic – 5 Star for them. On the contrary the management were the total opposite. If I could give them a minus 5 I would. Do you think I will ever stay at an IBIS again? No compensation given. I leave this report to help you decide about Ibis hotels.
Stayed 2 nights in Sep 2022
Response from Ibis Budget on 12 Oct 2022
Thankyou for your review

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to look at from the outside but lovely inside
Stayed 1 night in Aug 2022
Response from Ibis Budget on 29 Aug 2022
Thank you for the review.

6/10 Okay

Helen

Business traveller, Travelled with group
Disliked: Staff & service
Lovely breakfast and very friendly staff on in the morning. Unfortunately the staff member at check in was rude and not very helpful.
Stayed 1 night in Aug 2022
Response from Ibis Budget on 29 Aug 2022
Thankyou for your review. I'm glad you enjoyed your breakfast and I do apologies that you found the evening receptionist rude. Kind regards

10/10 Excellent

Samantha

Stayed 1 night in Aug 2022
Response from Ibis Budget on 8 Aug 2022
Thank you for your review.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ibis Budget on 3 Aug 2022
Thank you for your review.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ibis Budget on 3 Aug 2022
Thank you for your review.

2/10 Terrible

Mustapha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I booked this hotel room for 3 adults ( 1 double bed and a twin bed) I was provided with a double bed and a very small single bed frame with NO mattress. I complained to the receptionist to change room and was told the hotel only provide this type of bed frame for a family room. My son who is 5feet 11 could not sleep. We tried to put an extra duvet under the sheet but it didn’t not sort the problem. So do not book this hotel for a couple and a kid. This is wrong advertisement and I am taking this up with hotel.com
Stayed 1 night in Jul 2022

8/10 Good

Louise

Stayed 1 night in Jul 2022
Response from Ibis Budget on 22 Jul 2022
Thank you for your review, we hope to welcome you back soon. Regards IBIS

8/10 Good

Adam

Stayed 1 night in Jul 2022
Response from Ibis Budget on 21 Jul 2022
Thank you for the review.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ibis Budget on 19 Jul 2022
Thank you for the review

10/10 Excellent

Janet

Stayed 1 night in Jul 2022
Response from Ibis Budget on 14 Jul 2022
Thank you for your review, we hope to welcome you back again soon.

6/10 Okay

Jørgen

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2022
Response from Ibis Budget on 25 Jun 2022
thank you for you review

8/10 Good

James, Wokingham

Stayed 1 night in Jun 2022

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service
Basic but clean
The receptionist was really cheerful despite us arriving close to midnight due to problematic journey Room basic but clean Beds not comfortable at all …very hard
Stayed 1 night in Jun 2022
Response from Ibis Budget on 13 Jun 2022
Good morning Thankyou for your review. Kind regards

2/10 Terrible

Tatenda

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jun 2022
Response from Ibis Budget on 7 Jun 2022
Thankyou for your review.

10/10 Excellent

Alexander

Travelled with partner
Liked: Staff & service
Friendly staff. Functional hotel for a one night stay.
Stayed 1 night in May 2022
Response from Ibis Budget on 18 May 2022
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Theodosis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms lovely service polite staff very friendly will use again
Stayed 4 nights in May 2022
Response from Ibis Budget on 13 May 2022
Thank you for the lovely review. Glad you have a nice time and hope to see you again soon.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Claire on 2 May 2022
Good afternoon. Thankyou for your kind score. Kind regards

8/10 Good

HERMA UK LTD

Stayed 1 night in Apr 2022
Response from Ibis Budget on 29 Apr 2022
Thank you for your review.

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Not your standard hotel - Quirky rooms on the top floor! (all the better for it)
Stayed 1 night in Apr 2022
Response from Ibis Budget on 28 Apr 2022
Good morning Thankyou for your kind review. I would agree that the rooms are certainly quirky. kind regards

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Room was basic but comfortable. Very friendly and helpful staff. Would stay again
Stayed 1 night in Apr 2022
Response from Ibis Budget on 25 Apr 2022
Thank you for the review Paul. We hope to welcome you again.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Of what saw good clean corridors& room. Key card can play up sometimes.
Stayed 1 night in Apr 2022
Response from Ibis Budget on 29 Apr 2022
Thankyou for your kind review. We are so pleased you enjoyed your stay. Kind regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
This was a very clean place, and the breakfast was lovely and fresh. It’s a nice old industrial building and has kept some of the features. Overall a great stay for a very good price
Stayed 1 night in Apr 2022
Response from Ibis Budget on 29 Apr 2022
Thankyou for your kind review. We are so pleased you enjoyed your stay. Kind regards

6/10 Okay

Simon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a little "tired" in places but the staff were excellent.
Stayed 2 nights in Apr 2022
Response from Ibis Budget on 13 Apr 2022
Thankyou for your review. Kind regards

2/10 Terrible

Paul

Stayed 2 nights in Apr 2022

8/10 Good

James

Stayed 1 night in Apr 2022
Response from Ibis Budget on 13 Apr 2022
Thankyou for your review. Kind regards

4/10 Poor

Angela

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros - reception staff very helpful. Professional and polite (other than failing to tell me about the trains) Cons - i asked for a quiet room away from road noise. I couldn’t sleep because of train noise. I should have been told it was by a railway line when I spoke to reception about a quiet room prior to booking. The corridor I stayed on had a strong smell of cigarettes. The pillows are awful! I know it’s a budget hotel but it was overpriced for what it is. If you can’t sleep due to the train noise and feel people should’ve been honest then it will never be a good experience. I wouldn’t stay there again.
Stayed 1 night in Mar 2022
Response from Claire on 28 Mar 2022
Good morning. I do apologies that you found it difficult to sleep. You did ask for a room away from road noise so was given a room on the back. If you had of approached reception when you entered your room and saw the train line we would happily of moved you. People do smoke outside the hotel so when they reenter the property the smoke smell follows. Fire walks are carried out stringently within the hotel to prevent any smoking in the hotel. We have never received any negative comments regarding the pillows but that is down to personal choice. Once again thankyou for your review.

8/10 Good

Jo

Stayed 1 night in Mar 2022
Response from Claire on 2 Apr 2022
Thankyou for your review. Kind regards