Bürgerhaus Neuenhagen Tours and Activities

Very enjoyable stay at Capri by Fraser in Berlin. Clean comfortable well appointed room with enough space for 2. Staff were super helpful and friendly. Highly recommended.

I love the property, everything was excellent

Hotel is in a great, central location for exploring restaurants and monuments. It was comforting having 24 hour front desk staff and the bar/restaurant staff are excellent. The saunas and wellness area were clean and well attended to. Would be helpful to have more than just cardio equipment in the gym. The junior suite was ok. The view was nice with the courtyard BUT #1 The fridge in the room smelled of urine so strong that if you opened it the room was swamped. We advised the front desk of this multiple times but nothing was done so we were unable to use the fridge for 6 days and were not able to drink the included beverages due to the stench. #2 The king bed is actually two small twin beds and regardless of size, this was the most uncomfortable bed(s) we have EVER experienced as a couple in their 30’s who has travelled to multiple countries. #3 We stripped our bed to ensure it would be cleaned (as cleaning only happens if you remember to request it the day before) and discovered the most disgusting mattress cover that had clearly been soiled multiple times and never washed (It was replaced after we removed it) #4 The hotel was quiet until the morning when the cleaning crew showed up and had zero respect for the guests by letting every door slam or having doors propped open with the tv blasting for all to hear. This is definitely not a luxury property as advertised. 6/10.