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"When i booked my stay, i was givin an option tk have my breakfast delivered to the room for an aditional $30. I chose this option. Paid. But come the morning after check in. I called fown for our meals and was ever so rudely told "we dont do room service." i tried to explain to the receptionist i paid for it and was more than happy letting it go there.. but no. The lady started yellli g at me saying i was yelling at her, that shes gling to hangup and not answer if i call down further at all. Which she absolutely meant. I contacted igh to make a complaint but they game me the same run around. I want a refund on my the 400 i spebt for 1 night"

"The Omni William Penn Hotel is a stunning place to stay, especially if you appreciate history and classic elegance. The building itself is beautiful and full of character, which really adds to the overall experience. My room was very clean and comfortable, and I especially loved the thoughtful touch of the built-in nightlights in the nightstand—they were a pleasant surprise and made the space feel even more welcoming. Overall, it’s a charming and well-maintained hotel that offers both comfort and a sense of timeless style."

"Clean room very friendly stuff Love that fact there is a restaurant inside "

"Wonderful stay. Love the vibe. Great area. "

"Stayed here for a Pitt visit. Convenient walk to the campus. "

"Open floor plan and NO carpets makes for loud neighbors above, next to and below the room (for us, until 3 a.m. Sat/Sun). Also, you walk out the front into a bus stop and smoking regularly. Tight garage. Otherwise good rate and deal, and nice gym attached. "

"Clean room nice view "

"The staff here is amazing! We had to make adjustments due to weather and the staff was SO accommodating and kind. The people at the front desk went above and beyond to welcome us and provide recommendations. The lobby was spotless and the food was great! This location was great for our family and in such a great location within walking distance of many tourist attractions."

"Absolutely the worst valet situation I ever encountered. The staff was friendly but we couldn't just walk to our van, it was always busy and took forever. The elevators also took so long to get one. Just not a great experience and we won't stay again. Maybe it's someone else's cup of tea , just not ours "