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Reviews of Bulawayo Rainbow Hotel

3 out of 5
Bulawayo Rainbow Hotel
Josiah Tongogara Street and 10th Avenue, Bulawayo

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 77 reviews" "
Rating 8 - Good. 37 out of 77 reviews" "
Rating 6 - Okay. 11 out of 77 reviews" "
Rating 4 - Poor. 6 out of 77 reviews" "
Rating 2 - Terrible. 5 out of 77 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Fanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms aren’t noise proof you can literally hear every conversation happening outside by the balcony or when room service is taking to neighbouring room. Everything else great
Stayed 1 night in Jan 2024
Response from Guest Relations on 26 Mar 2024
Thank you for the review. Your concerns have been taken to heart and have since been rectified. Please do call again.

10/10 Excellent

Sitshengisiwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 26 Mar 2024
Thank you very much for the review, please do call again.

8/10 Good

Moyra

Disliked: Cleanliness
Perfectly adequate for an overnight stay
Stayed 1 night in Sep 2023
Response from GR on 15 Nov 2023
Refreshing day Moyra.Thank you very much for the review. Please do call again. Kind regards.Guest Relations

8/10 Good

NGONILE NICO

Liked: Cleanliness, staff & service, property conditions & facilities
It was an OK stay, met our needs for the 2 nights.
Stayed 2 nights in Jun 2023
Response from GR on 7 Aug 2023
Refreshing day Thank you for the pleasant review. Kind regardsGuest Relations

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had an amazing buffet with traditional African cuisine. Fantastic!
Stayed 2 nights in May 2023
Response from KM on 29 May 2023
Refreshing day, thank you very much for staying with us and we appreciate you enjoyed our service

6/10 Okay

Hildah

Stayed 1 night in Mar 2023
Response from GR on 5 Apr 2023
Refreshing day HildaThank you very much for the review. Please do call again. Kind RegardsGuest Relations.

10/10 Excellent

Dingilizwe Pyne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff!
Stayed 3 nights in Mar 2023
Response from GR on 9 Mar 2023
Refreshing day DingilizweThank you for the pleasant review. Please do call again. Kind regardsGuest Relations.

8/10 Good

Quinton, Hull

Stayed 1 night in Dec 2022

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Duality
Very comfortable and enjoyable stay. Staff always accommodating. Can't fault it. 5* standards
Stayed 6 nights in Aug 2022
Response from GR on 7 Sept 2022
Thank you very much for the review. Please do call again. We look forward to hosting you. Kind Regards.Guest Relations.

6/10 Okay

Else

Travelled with family
Liked: Staff & service
The room was different to that advertised
Stayed 1 night in Sep 2022
Response from GR on 7 Sept 2022
Refreshing day Else.Thank you very much for the review. We take note of your concern and are pleased to let you know that our hotel has a variety of rooms for you to select from. We will be pleased to show these to you on your next stay. Please do call again.Kind RegardsGuest Relations

4/10 Poor

BLESSING

Stayed 1 night in Aug 2022

8/10 Good

Adrian Rikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from GR on 2 Sept 2022
Refreshing day Thank you for the review. Please do call again.

10/10 Excellent

Dingilizwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Jun 2022
Response from GR on 28 Jun 2022
Thank you for the review.

8/10 Good

Judith

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, functional and very friendly staff and managers.
Stayed 11 nights in Apr 2022
Response from GR on 19 Apr 2022
Refreshing day Thank you Judith for the review. we look forward to hosting you once again on you next visit. Kind regards Guest relations

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay, my kids loved the hotel.
Stayed 3 nights in Jan 2022
Response from GR on 25 Jan 2022
Thank you for the review, much appreciated. Please call again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very organized and efficient service
Stayed 1 night in Nov 2021
Response from GR on 25 Nov 2021
Refreshing day to you. Thank you very much for the pleasant review. We look forward to hosting you on your next visit. Please do call again. Regards Guest Relations

8/10 Good

Stambuli

Stayed 1 night in Nov 2021

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from GR on 15 Nov 2021
Thank you very much for the pleasant review. Please do call again.

2/10 Terrible

Bright

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GR on 29 Oct 2021
Refreshing day to you.Thank you for the review, please do call again. Regards Guest Relations

2/10 Terrible

Sikhumbuzo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are as tiny as a match box very dirty my linen had blood stains. The towels had a fowl smell and yellow stains. Staff was very friendly but the place definitely needs better maintenance
Stayed 4 nights in Oct 2021
Response from GR on 27 Oct 2021
A refreshing day to you Skhumbuzo. Thank you so much for taking your time to communicate to us why we did not meet your expectations during your last visit. In retrieval of your confidence in us, an investigation has been done by the room’s team to ascertain this unusual occurrence. We have a strong desire to address all our guest needs and provide the best possible service, so we value your review. Kind regards Guest Relations

6/10 Okay

Netsai Linda

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2021
Response from GR on 20 Sept 2021
Refreshing day Netsai Than you so much for taking time to review our hotel. We look forward to hosting you soon. Kind Regards Guest Relations

8/10 Good

Tawona

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad but food was not great
Stayed 1 night in Jul 2021
Response from GR on 20 Sept 2021
Refreshing day Tawona Thank you very much for reviewing our hotel. Your feedback has been taken to heart. We hope to host you very soon. Kind regards Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The following up of my comfort ability was amazing keep up the good work
Stayed 1 night in Jun 2021
Response from GR on 7 Jul 2021
A refreshing day to you. Thank you very much for the review. Its always a pleasure to ensure the comfort of you and all our guests. Please do call again. Kind Regards Guest Relations

8/10 Good

SIBONGILE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 3 nights in Jun 2021
Response from GR on 7 Jul 2021
Refreshing day to you Sibongile. We are glad to note that you found our hotel to be a comfortable place. Please do call again. Regards Guest Relations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very smart
Stayed 1 night in Jun 2021
Response from GR on 22 Jun 2021
Refreshing day to you. Thank you very much for the pleasant review, hoping to host you soon. Regards Guest Relations

8/10 Good

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Overall good stay, just need to look at their geyser - cold shower on a winters morning is not pleasant.
Stayed 3 nights in May 2021
Response from GR on 1 Jun 2021
Refreshing day Henry Thank you for the review, your key concerns have been taken to heart and we assure you that corrective measures have been put in place to avoid recurrence. In amelioration please do call again. King Regards Guest Relations

10/10 Excellent

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainbow
It was a good experience
Stayed 1 night in May 2021
Response from GR on 21 Jun 2021
Refreshing day Russel Thank you very much for the pleasant review. Please do call again. Regards Guest Relations.

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from GR on 19 May 2021
Thank you for the review, please do call again.

10/10 Excellent

David

Stayed 1 night in Apr 2021
Response from GR on 19 May 2021
Thank you for the review, please do call again.

8/10 Good

Coretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Bulawayo Rainbow Hotel Experience
It’s a great place to stay in Bulawayo. Located close to the CBD and you have easy access to anything you would need in town. Staff is friendly and always willing to help. If you can live without electronics like me just make sure you have a universal adapter with you because the sockets/outlet is the three squares, well in my room it was and the is no USB outlet points for charging.
Lobby
I think this is the Excecutive room
When you get tired of the bed🤣
If you eating at the hotel, this it where it happens
Stayed 3 nights in Apr 2021
Response from GR on 26 Apr 2021
Refreshing day to you Coretta. Thank you very much for the pleasant review. We are pleased to let you know that plugging options are available for you and all our guests. We look forward to host you again soon. Regards Guest relations

8/10 Good

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from GR on 30 Mar 2021
Refreshing day. Thank you very much for the review please do call again. Kind regards Guest relations

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from GR on 30 Mar 2021
Refreshing day. Thank you very much for the review please do call again. Kind regards Guest relations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
This place is alright, I have stayed here on quite a few occasions. The staff are lovely, the rooms I have stayed in clean, no complaints there. Minor improvements will enhance the experience: consistent hot water supply, tends to be around in the mornings but some afternoons & evenings there is none. Also suggest there is a maintenance check when rooms are being cleaned...phone wasn't working, some lights where not working (plenty of other lighting in the room though) also there was a draft through closed balcony door. For the time of the year these things were not an issue for me, just things to note. Lastly please add fruits fo the breakfast menu.
Stayed 3 nights in Mar 2021
Response from GR on 29 Mar 2021
Refreshing day to you. Thank you very much for the review. We take note of all your key concerns and would like to assure you that corrective measures have been installed to avoid recurrence. We look forward to hosting you once again as your travels lead you to Bulawayo. Kind Regards Guest Relations

6/10 Okay

Munya, London

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff, clean rooms, peaceful. I have been to this place before, seems certain times of the day there is no hot water, this is a recurring theme for us.
Stayed 2 nights in Dec 2020
Response from GR on 28 Dec 2020
Refreshing day Munya Thank you very much for the review. We take note of your concerns and would like to assure you that corrective measures have been done. We look forward to hosting you once again. Rgs BRH Management team

6/10 Okay

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room fine but eat out
Stay was ok food very expensive but of a poor standard
Stayed 1 night in Dec 2020
Response from GR on 7 Dec 2020
Refreshing day Clive Thank you for taking the time to review our Hotel. Your concerns have been taken to heart . We would like to inform you and all our guests that we have different meal packages and menus to select from. We look forward to sharing those with you next time you are in the city of Kings. Regards BRH Management

2/10 Terrible

Ze, Harare

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
My reservation was messed up and had to pay cash upfront for me to get into my room while they were trying to rectify the problem. Couldnt sleep because of mosquitos.Terrible
Stayed 1 night in Oct 2020
Response from GR on 29 Oct 2020
Refreshing day Ze. Thank you very much for the review, we take note of your concerns and would like to assure you that amends have been done to ensure that you and all our guests receive a refreshing check in experience and stay. Many regrets of any inconvenience caused. We trust that you will be able to check in with us once again in amelioration. Kind regards BRH Management.

10/10 Excellent

Zindi, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a country where everything seems to be going down, the customer service standards at this hotel is impeccable. Thank you staff for all your care. God bless you
Stayed 3 nights in Feb 2020
Response from Guest Relations on 14 Feb 2020
We are glad to know we met expectations. Its always a pleasure to offer you and all our guests a refreshing stay.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Guest relations on 27 Jan 2020
Thank you for the review.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Guest relations on 24 Dec 2019
Review much appreciated. Please do call again.

8/10 Good

HANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Stayed 2 nights in Dec 2019
Response from Guest Relations on 24 Dec 2019
Thank you for the review, please do call again.

10/10 Excellent

Sukoluhle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tanyaradzwa Govani was amazing he demonstrated exceptional hospitality, was very efficient in his role , warm and very welcoming. He made our stay great, he was very attentive to our needs and that of others, very good interpersonal skills were possessed by this future leader !!!
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Right in the middle of the city center. Profeccional staff, nice comfortable rooms. Very safe.
Stayed 5 nights in Oct 2019
Response from AK on 16 Oct 2019
Refreshing day to you, we are glad to have met your expectations and look forward to seeing you very soon. Kind Regards Guest Relations

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from AK on 16 Oct 2019
Thank you for the review please call again.

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from Guest Relations on 6 Sept 2019
Thank you for the review, please cal again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under renovation and a lot of things not in standard at the moment , hopefully it will improve
Stayed 2 nights in Jul 2019
Response from Guest Relations on 6 Sept 2019
Thank you for the review, please call again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy at night, bad night. Bathroom doors wood flakes. Shower not great,
Stayed 1 night in Jul 2019
Response from AK on 25 Jul 2019
Refreshing day to you. Many regrets for not meeting you expectations, your areas of concern have been given the due diligence they deserve. We look forward to welcoming you on your next visit to ameliorate.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from AK on 23 Jul 2019
Refreshing day Thank you for the rating. Please do call again. Best Regards Guest Relations

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from AK on 14 Jun 2019
Refreshing day to you Thank you very much for the review, please call again to see a much more improved hotel.

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Property conditions & facilities
Avoid if you are a foreigner
The staff was either friendly or moody depending on the day. The hotel is not really catering to foreign travellers but more for local people. Bar staff likes to overcharge foreigners. Overall I would say avoid this place if u don't wanna end up frustrated.
Stayed 15 nights in May 2019
Response from AK on 10 Jun 2019
Refreshing day Sandra We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so we can discuss directly. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Newly refurbished but there’s still a lot work to be done. Parking is a problem.
Stayed 3 nights in May 2019
Response from AK on 3 Jun 2019
A refreshing day. Thank you very much for the review, your areas of concern are being addressed. We look forward to hosting you once again.