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Reviews of Home2 Suites by Hilton Amherst Buffalo

3 out of 5
Home2 Suites by Hilton Amherst Buffalo
3820 Ridge Lea Rd, Buffalo, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1011 reviews" "
Rating 8 - Good. 259 out of 1011 reviews" "
Rating 6 - Okay. 64 out of 1011 reviews" "
Rating 4 - Poor. 41 out of 1011 reviews" "
Rating 2 - Terrible. 46 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Agnieszka

Travelled with family and small children
Good breakfast , washer and dryer very helpful when u travel with kids
Stayed 3 nights in May 2024

10/10 Excellent

Mitali

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and property was clean and spacious room, breakfast spread was good too.
Stayed 2 nights in May 2024

10/10 Excellent

NITIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in May 2024

8/10 Good

Padmini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk (Mohammed)was very helpful
Stayed 2 nights in May 2024

8/10 Good

MARK, PORT MATILDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice hotel. Comfortable, clean, nice staff. A few deficiencies, however: Bathroom mirror lighting is terrible, not adequate for shaving. Bathroom sink draining very slowly. Toilet seat very loose, ready to fall off. Desk chair not readily adjustable and uncomfortable.
Stayed 3 nights in May 2024

8/10 Good

Patricia

Travelled with family, Travelled with pets
Overall the stay was great. Breakfast foods were good but the breakfast area was quite dirty towards the end of the breakfast hours. Although The issue was resolved, the room was not as cleaned as we would hope. Pulling out the sofa bed revealed a pee stained mattress pad as well as crumbs and dust under the couch that looked like it had been there a while.
Stayed 5 nights in May 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to University of Buffalo and the food was reallly good. The one thing was that the receptionist checking us looked down at her keyboard while talking to me.
Stayed 2 nights in May 2024

8/10 Good

Sara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic. Loved that we could separate the king bed from the fold out couch for a little privacy. Only con was the $250 hold. I was expecting $50 as that seems to be the norm and was a bit shocked when I found out it was $250
Stayed 1 night in May 2024

6/10 Okay

Amy

Travelled with family
Fui a visitar las cataratas del Niagara con mi Familia. La atención fue muy mala desde que llegamos, la habitación estaba sucia, el baño especialmente y adicional a esto al dormir nos conseguimos con dos garrapatas ( pulgas de perro) en la cama. Al siguiente día hablé con la recepcionista del hotel y su respuesta fue bastante cortante sin darnos ningún tipo de solución efectiva a nuestro reclamo. No me gusto el hotel y no volvería. Tampoco lo recomiendo.
Stayed 1 night in May 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the welcoming feeling from the staff. I would definitely stay here again
Stayed 3 nights in May 2024
Response from Front Office Manager, Natasha on 22 May 2024
Tonia, Thank you for your recent stay here at Home2Suites by Hilton. We are happy to hear that you enjoyed your stay here. We hope to see you again soon!

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and convenient
Stayed 3 nights in May 2024
Response from Front Office Manager, Natasha on 22 May 2024
Penny, Thank you for your recent stay here with us sat the Home2Suites by Hilton. We are glad to hear you enjoyed your stay here with us and we hope to see you again soon!

10/10 Excellent

Frank, Malverne

Travelled with family
Liked: Property conditions & facilities
Clean and roomy
Stayed 2 nights in May 2024
Response from Front Office Manager, Natasha on 22 May 2024
Frank, Thank you for your recent stay here at Home2Suites by Hilton. We appreciate your business and we hope to see you again soon!

4/10 Poor

Kokab

Travelled with family
Liked: Amenities
We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.
Stayed 1 night in May 2024

10/10 Excellent

Baidmati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cleaned and very suitable
Stayed 1 night in May 2024
Response from Front Office Manager, Natasha on 22 May 2024
Baidmati, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your honest feedback and we are thrilled you enjoyed your stay and we can't wait to see you again!

6/10 Okay

Becky

Travelled with family and small children
Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.
Stayed 1 night in May 2024
Response from Front Office Manager, Natasha on 22 May 2024
Becky, Thank you for your recent stay here at the Home2Suites by Hilton. We are truly sorry that you did not enjoy your stay. We hope you will give us another chance in the future.

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Front Office Manager, Natasha on 16 May 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options could have been more appetizing.
Stayed 2 nights in May 2024
Response from Front Office Manager, Natasha on 16 May 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. Thank you for your honest feedback, we are currently adding new and diverse options to breakfast. We hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was welcoming and helpful. Great hotel location.
Stayed 2 nights in May 2024
Response from Front Office Manager, Natasha on 16 May 2024
Joseph, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are so glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Dudlime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient clean stay
Stayed 2 nights in May 2024
Response from Front Office Manager, Natasha on 16 May 2024
Dudlime, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Brenda, Uhrichsville

Liked: Cleanliness, staff & service, property conditions & facilities
We had wonderful stay, the breakfast was amazing they had everything you would want to eat and then some. Pet friendly i loved that. Parking and getting your luggage cart was convenient. Most Definitely would stay at Hilton Home2 hotels
Stayed 2 nights in May 2024
Response from Front Office Manager, Natasha on 16 May 2024
Brenda, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay 👌
Stayed 2 nights in May 2024
Response from Front Office Manager, Natasha on 11 May 2024
Juan, Thank you for your stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

6/10 Okay

Joe

Travelled with family
breakfast was slow and not very good. room wasn’t very clean hotel has electric charging stations
Stayed 1 night in May 2024
Response from Front Office Manager, Natasha on 6 May 2024
Joe, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are truly sorry that we missed the mark with our complimentary breakfast. Thank you for your honest feedback as will use this to improve. We hope you will give us a chance again in the future!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Front Office Manager, Natasha on 6 May 2024
Yesenia, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

8/10 Good

mary lynn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager, Natasha on 6 May 2024
Mary Lynn, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Shawnee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager, Natasha on 6 May 2024
Shawnee, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were very welcoming and rooms were clean. Pillows could use some replacement but everything else was good.
Stayed 1 night in Apr 2024
Response from Front Office Manager, Natasha on 1 May 2024
Jessica, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your business and want to thank you for your honest feedback. We are thrilled you enjoyed your stay, and we do apologize about the pillows. We hope to see you again soon!

8/10 Good

Melquisedec

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Natasha on 1 May 2024
Melquisedec, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Nooruddin, East Brunswick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms.
Stayed 1 night in Apr 2024
Response from Front Office Manager, Natasha on 1 May 2024
Nooruddin, Thank you for your recent stay here at the Home2Suites by Hilton. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Taylor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.
Stayed 3 nights in Feb 2024
Response from Natasha- Front Office Manager on 25 Apr 2024
Taylor, Thank you for your recent stay here with us at the Home2Suites by Hilton. We apologize for the inconvenience of the hockey kids being disruptive. We appreciate your feedback. Thank you and we hope to see you again soon!

6/10 Okay

Vaughn

Travelled with family
Disliked: Property conditions & facilities
In a convenient location, but walls are super thin and so it’s very loud. Room needed some TLC as cabinets rattled when you walked and the adjoining door to the room next door had a broken handle and cracked walls around it. Deposit for incidentals was also $250- when asked it was to “deter locals from staying for long periods of time”.
Stayed 1 night in Apr 2024
Response from Front Office Manager, Natasha on 22 Apr 2024
Vaughn, Thank you for your stay here at Home2Suites. We apologize for the inconvenience of our walls being too thin and other guests being disruptive. We do have a 250 incidental hold in order to deter everyone including locals from throwing parties in our suites. The email with your reservation confirmation does state that there is a hold. It is something we can void for you at check in upon request. Thank you for your feedback!

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
It's a decent option for a quick stay.
Stayed 1 night in Apr 2024
Response from Front Office Manager, Natasha on 21 Apr 2024
Julie, Thank you for your recent stay with us here at the Home2Suites by Hilton. We appreciate your feedback!

6/10 Okay

Danielle

Stayed 1 night in Apr 2024
Response from Natasha- Front Office Manager on 20 Apr 2024
Danielle, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback, and we are truly sorry we missed the mark during your stay. We hope we can have a chance in the future to make this right for you.

6/10 Okay

M

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location of this hotel is excellent as it is close to all if not most shopping areas. There is free parking for guests and the staff were friendly. Unfortunately, while I wasn't expecting a luxurious stay, it was difficult to get any good rest in as the walls and floors of the place is very thin and you can hear everyone's movement of the surrounding rooms. It is a family focused hotel so there were many children running up and down halls and yelling through the rooms (not the fault of the hotel but something to keep in mind). The beds were very squeaky and did not exactly feel stable and all the pillows were very flat. I do feel the hotel does need some updating to better provide a restful stay. It was good enough for a 2 night stay but would not recommend for longer.
Stayed 2 nights in Apr 2024
Response from Front Office Manager, Natasha on 17 Apr 2024
M, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your sincere feedback, and we will certainly look into ways we can improve the bedding and pillows in the rooms. Thank you and we hope you will give us another chance in the future!

8/10 Good

Khurshid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, the staff was friendly and the breakfast was good.
Stayed 1 night in Apr 2024
Response from Front Office Manager, Natasha on 17 Apr 2024
Khurshid, Thank you for your recent stay here with us at the Home2Suites by Hilton. We truly appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Faye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.. Throughly enjoyed our stay.. Will be back.
Stayed 2 nights in Apr 2024
Response from Front Office Manager, Natasha on 13 Apr 2024
Faye, Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate the positive feedback. Thank you for taking the time to share with us! We hope to see you again in the future!

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Room wasn’t the cleanest. Did not have advertised amenities.
Stayed 3 nights in Apr 2024
Response from Front Office Manager, Natasha on 10 Apr 2024
Matthew, Thank you for your recent stay here at the Home2Suites by Hilton. Please reach out to us as we'd like to learn more about what amenities we advertised that we did not have.

10/10 Excellent

Oladimeji

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front Office Manager, Natasha on 7 Apr 2024
Oladimeji, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager, Natasha on 7 Apr 2024
Cari, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

kimberly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Lazy staff and obnoxiously noisy neighbors.
Stayed 2 nights in Mar 2024
Response from Front Office Manager, Natasha on 7 Apr 2024
Kimberly, Thank you for your stay here at the Home2Suites by Hilton. We are truly sorry that we missed the mark during your stay. We hope that next time you can stop by the desk and let us know so we can have chance to rectify the situation.

10/10 Excellent

Dhara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.
Stayed 2 nights in Mar 2024
Response from Front Office Manager, Natasha on 1 Apr 2024
Dhara, Thank you for your recent stay here at the Home2Suites by Hilton Amherst. We are absolutely delighted to hear that Kristen and Sheba were awesome during your stay! We appreciate team member recognition. Thank you for taking the time to make sure Kristen and Sheeba were given credit. We appreciate your feedback and we can't wait to have you guys back again!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natasha- Front Office Manager on 3 Apr 2024
Derrick, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 Excellent

Carmen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Front Office Manager, Natasha on 1 Apr 2024
Carmen, Thank you for your stay here with us at the Home2Suites! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Alison

Stayed 2 nights in Mar 2024
Response from Front Office Manager, Natasha on 21 Apr 2024
Alison,Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate your feedback, and we hope to see you again soon!

6/10 Okay

Leisha, Simcoe

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location for what we were planning on doing. There breakfast was so crowded that we could not get any food, we attempted multiple different times in the morning.
Stayed 1 night in Mar 2024
Response from Front Office Manager, Natasha on 1 Apr 2024
Leisha,Thank you for your recent stay here at the Home2Suites by Hilton. We apologize about the inconvenience of breakfast being so busy during your stay. We hope you will give us another chance in the future.

8/10 Good

Ana lorena

Stayed 1 night in Mar 2024
Response from Natasha- Front Office Manager on 20 Apr 2024
Ana Lorena,, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback and we hope to see you again in the future!

8/10 Good

Shivani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Front Office Manager, Natasha on 1 Apr 2024
Shivani, Thank you for your stay here with us at the Home2Suites! We are delighted to hear that you had a great stay! We hope to see you again soon!

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the adjoining rooms. Front desk ladies were very pleasant and helpful. Free breakfast was fantastic with tons of options. Only issue is the room was a bit dated but everything else perfect!
Stayed 1 night in Mar 2024
Response from Front Office Manager, Natasha on 1 Apr 2024
Tammy,Thank you for your stay here with us at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Susan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Front Office Manager, Natasha on 27 Mar 2024
Susan, Thank you for your recent stay here at the Home2Suites. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!