Buena Vista Sur Hotels, La Romana

"From the very first day, the bathroom was flooding every night. The water was dripping from the ceiling, and not just slightly—it was a significant and constant leak. We reported this issue multiple times, both by phone and in person at reception, but unfortunately no action was taken. What is most concerning is that only on the last day, at check-out time, someone was sent to inspect the issue, which turned out to be caused by the air conditioning. The amount of water was excessive and posed a serious safety hazard, especially for children. In fact, my son slipped due to this situation, which is completely unacceptable. Additionally, the air conditioning was making loud banging noises every 10 to 15 minutes. During the first nights it was quite alarming and made it difficult to rest. Regarding cleanliness, it was also below standard. The bed sheets were not changed, and when we returned to the room, there was still sand in the bed from the morning, indicating that cleaning was not done properly. The bathroom was also not properly cleaned. This experience gave us the impression that, because we booked through an external platform such as Hotels.com, we did not receive the same level of attention, which is very disappointing. While other aspects of the stay were acceptable, the condition of the room made our overall experience very negative. We expect this matter to be taken seriously and would appreciate a response..."

"Good"

"The hotel was really nice, quiet and clean. Not too many people during the week which allowed for a quiet and restful stay. The staff are incredibly nice and helpful. They were able to coordinate transportation and excursions which was extremely helpful."

"Everything was wonderful, clean and amazing staff. We liked the evening shows and day entertainment. Thr only thing I’d share text could plausibly be negative is text the water isn’t the glowing turquoise you’d imagine. But all in all it was perfectly priced for an amazing trio. Thank you Bahia. "

"Staff were friendly and helpful. Food was overall pretty good. Rooms were fine—a bit outdated but comfortable for the three of us. Beds are definitely too firm. Pools and entertainment were good. Great spot for 4-5 days of sunshine and relaxation. "

"They need a better food selection for lunch and dinner. Breakfast was average. "

"Excellent place to lay down and relax. It is quiet, mainly for honeymooners and adults. The place is clean and comfortable. Food is excellent and the staffs are very friendly. The pool-bartenders are great. I highly recommend this hotel. "

"We did not go to the spa. And that other dream resorts we had a choice of top shelf drinks without paying extra. The beach was very small, but the pools were beautiful although I like to walk along a nice long beach."

"The best of best. Altos de Chavon highly recommended to go visit. 5 stars restaurants with the best art culinary chefs "