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"The front desk staff member who checked us in was a young lady who handled an issue with my reservation with great care and professionalism. The issue was not the hotel’s fault, but she showed genuine concern, remained very pleasant throughout the interaction, and was able to resolve everything quickly. Customer service is very important to me because I believe it reflects the face of a company. She represented the hotel brand extremely well, and her positive attitude and willingness to help made a lasting impression on us. Unfortunately I was unable to get her name, as I was busy trying to get my four year-old granddaughter in order."

"Parking was fine. Cooler, no need for AC"

"Everything was as advertised! Staff was very responsive and provided quality support- roll-in cot for our young one, extra towels, answered questions, easy peasy check-in/check-out."

"Nothing stands out."

"I was satisfied with the hotel. I needed a room for my business trip - it was perfect."

"The hotel staff is very friendly and the pleasant fellow at the front desk gave me free bottles of water when I checked in. The hotel is right on the Riverwalk and within walking distance of the Plaza, Courthouse, and PRMC. It has been updated & redecorated. My room was pleasant. Breakfast is not included and there is no free coffee. This hotel is not cheap & I was annoyed that the coffee machine in the lobby requires a credit card for payment."

"Everything was clean and nice, though the pool was out of service when we were there. The breakfast staff were GREAT."

"Second time staying here. Rooms are clean and beds are comfy. They allow pets, so those with bad animal allergies might have symptoms. Staff is always super nice. We will likely stay here again. "

"Clean rooms and comfortable beds."