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Reviews of Beneficial House by House of Fisher

4 out of 5
Beneficial House by House of Fisher
Easthampstead Road, Bracknell, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 70 reviews" "
Rating 8 - Good. 22 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 2 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

lizzie

Stayed 5 nights in Sep 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, room comfort
Great location for both Legoland & Lapland Uk
Very spacious & perfect for what we needed. I was a little disappointed that the lift wasn’t in use as it makes life difficult with a baby. We received 2 emails with access codes on, I thought they were the same & that we hadn’t received the code for the carpark so contacted an out of hours number & the service was fantastic, sorted it within a couple of minutes. Very clean. Some areas could do with just a little tlc, like the sink & toilet roll holders but everything else was in great condition.
Stayed 2 nights in Dec 2022

6/10 Okay

Jack

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

Peter

Business traveller
Liked: Room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Kay-marie

Travelled with family
Liked: Cleanliness, room comfort
Great apartment
The apartment was great for us. Nice location close to town center short drive to Legoland which is why we choose it and it was lovely to have a balcony. The beds were comfortable and bathrooms nice. The information on how to get to the building, parking and check-in were great.
Stayed 4 nights in Jul 2022

10/10 Excellent

chuma

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, amenities
Because it is over a gym the parking lot was very congested. We had a couple small issues, but they were quick to respond and fix them. We were upgraded to a 1 bedroom, 3rd floor and good view from the windows. Pretty good location, we would stay here again.
Stayed 8 nights in May 2022
Response from Guest Services Team. on 22 Jun 2022
Dear Roger, Thanks for taking the time to leave a review of your stay with us. I am pleased to see that you were happy with the apartment and its amenities. Apologies for the issues faced with parking, but glad to see we had resolved this in a timely manor. We look forward to welcoming you back in the future.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, room comfort
Excellent and spacious apartment.
Stayed 3 nights in Mar 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, room comfort
Ideal 2 or 3 night stay
Really good for a short business stay. Good to have a lounge as well as cooking facilities and a fridge. Reasonable price good value.
Stayed 2 nights in Nov 2021

8/10 Good

John

Liked: Cleanliness, room comfort
Spacious Studo apprtment
Appartment spacious and clean. However we felt the lighting in the studio flat was too dim for comfort. Minor problem with the shower which did not drain on the last morning.
Stayed 4 nights in Sep 2021

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, room comfort
Great if you want your own space
Really enjoyed staying here, it's like having a proper city flat. Nice touches like a couple of boxes of cereal, coffee, tea and milk in the fridge. All in all, you could easily spend some time here and be comfortable, would recommend.
Stayed 3 nights in Jan 2021

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Excellent serviced apartment.
Excellent stay - the apartment was clean, well stocked, and great location. The customer service department provided clear instructions for check-in etc, and were available by email, and very quick at responding so excellent service. Would definitely return.
Stayed 13 nights in Jun 2020

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Russell, London

Business traveller
Liked: Cleanliness, amenities
Nicely appointed & comfortable property in a quiet neighbourhood close to a super market.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious place. Easy self check in. Very centrally located. Happy with the stay.
Stayed 3 nights in Nov 2019
Response from Guest Services Team on 16 Jan 2020
Dear Guest, Thank you for your review and for giving us a top score for your recent stay. We always appreciate such great feedback and we take pride in maintaining our properties in such a way as to ensure all guests feel as satisfied as you have been with your stay. We hope to accommodate you again in the future. Kind Regards.

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
House of Fisher can’t fault them.
The property is in a good location and as it’s own private parking, checking in was easy and convenient. The flat is modern, well equipped and wonderfully clean and comfortable. Booking using the Hotels.com app is simple and time saving, and you collect rewards. I stay frequently in House of Fisher apartments and I would have no hesitation in highly recommending them, they are customer focused and always provide a helpful and professional service.
Stayed 2 nights in Sep 2019
Response from Alastair Robinson on 29 Oct 2019
Good Afternoon Barry. Thank you for taking the time out to leave such a great review of your stay with us. I am pleased to see that you are satisfied with our apartments at Beneficial House as well as the service we provide during your stays with us. We take pride in keeping up our reputation of having a good product as well as providing great customer service, and it is always satisfying to hear this sort of feedback from guests. I will be sure to pass this on to all staff. We look forward to welcoming you back in the future. Kind Regards. Guest Services Team

10/10 Excellent

Usha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
I got upgraded to 2 bedroom apartment with a balcony where you could have alfresco dining. I like cooking and the kitchen was kitted enough for all my needs. It was so nice to be able to sit at the dining table, have dinner and watch TV. Makes a big change than staying at hotel where you are given a pokey room
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 9 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fantastic property, can be noisy
Stayed here on business, this is a really good central aparthotel and the interior is finished to a very high standard, minutes walk away to the trading estate and several office parks which was ideal for me. The included toiletries, washing powder, dishwasher tablets and UHT milk were a fantastic addition to get me started and are things that are useful in a apart hotel but you would generally not carry with you. I found the apartments to get quite a bit of noise from the street and there are no overlapping curtains in the rooms which mean that there is a lot of light entering the room at 5am. There is also the issue that there is a gym directly below, this would normally be a great thing but unfortunately when people are doing deadlifts or similar it echos around the entire flat and woke me up a few times as it is 24 hours. Id recommend bringing something that generates background noise if you are likely to be woken up. Lastly, anyone planning on bringing a car, contact the office ahead of time as there is a barrier which they 1) wont give you the code to until you pay for parking, meaning you are stuck in a busy gym car park. 2) need to explicitly ask for by calling them. When challenged, they stated this is simply the way it is and requests to arrange this all ahead of time appeared to fall on deaf ears.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Nicely fitted out property but the gym downstairs is a problem. It's 24hr and I could literally feel the apartment I stayed in vibrate in tandem with a thumping, presumably due to heavy weights being dropped downstairs. Initially I thought it was someone else in another apartment but then the music from what must have been a studio class started up!
Stayed 2 nights in Nov 2018
Response from Nandor Sasvari on 4 Dec 2018
Dear Guest, Thank you very much for taking the time and writing us your review. We always look forward to our guests feedback as this way we are able to improve our services. I am happy to hear that you think that our apartment was nicely fitted out and I do apologise for the inconvenience regarding the noise. We are already in contact with the gym management and discussing the situation to find a solution. We hope that everything else was in order with your apartment and I hope that we can welcome you in one of our locations in the future. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
road noise is a problem. Not having curtains (only blinds) means that you get woken up by the light.
Stayed 1 night in Nov 2018
Response from Nandor Sasvari on 26 Nov 2018
Dear Guest, Thank you very much for taking the time and writing us this review. We are always looking forward to our guests feedback as this way we are able to constantly improve our services. I will forward on your notes to our Senior Management for their consideration, however unfortunately this is something which cannot be rectified immediately. I hope that everything else was in order with your apartment and that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Nick, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent well equipped and well located apartment
Great property with 2 beds, 2 baths, well equipped kitchen and living room and wifi
Stayed 1 night in Sep 2018
Response from Nandor Sasvari on 1 Oct 2018
Dear Mr Nick, Thank you very much for taking the time and writing us a review. We always look forward to our guests feedback in order to continue to improve our services. I am happy to hear that overall you enjoyed your stay with us and I would like to assure you that I will look into why has been the Welcome Letter sent out only on the day of arrival. Parking needs to be pre-booked so I would assume that we did not received your car parking request, hence the confusion. Thank you very much again for your feedback and for rating us 5 out of 5. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Handy apartment facilities
I like staying in these apartments because I can cook my own dinner and lounge around in my PJs. The one comment I would make is that there is often a fair amount of traffic noise.
Stayed 2 nights in Sep 2018
Response from Nandor Sasvari on 1 Oct 2018
Dear Guest, Thank you very much for taking the time and writing us a review. We always look forward to our guests feedback in order to continue to improve our services. I am happy to hear that you enjoy staying in our apartments, our aim is exactly the same, to try and create a home to home experience where you can cook and relax like in your own home. All of our buildings are located close to the city centre and unfortunately this does involve a certain amount of traffic noise. This is something which is outside of our control. Thank you very much for your feedback and for rating us 4 out of 5. I hope that we will be able to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Clean and comfortable.
Stayed 1 night in Jul 2018
Response from Nandor Sasvari on 10 Aug 2018
Dear Ms Julia, Thank you for your feedback, we are happy to hear that you think that our apartment was clean and comfortable. We hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

6/10 Okay

Oli, Melbourne

Liked: Property conditions & facilities
Disliked: Room comfort
Spacious apartment but noisy and light all night
We stayed here for two nights as a family of four. As it is a serviced apartment there is no check in on site so it is all done online which is tricky to do if you are travelling from overseas. We were also required to send copies through of passport information to verify identities and were then sent a payment link to pay a deposit and not until all this was done were we given check in details. We also had to pay 6 pounds a night for parking and prepay this before staying to get the code for the entry gate. This whole process was fairly convoluted and ended up requiring a few phone calls through where I was not able to talk to the reservations team (who also don't work on the weekends so nothing is processed over the weekend) but the guy I spoke to was very helpful. The apartment was super spacious but is above a 24 hour gym and next to two busy roundabouts. It sounded like the windows were only single glazed as we could hear doors closing in the car park below. The blinds did not do much for blocking out the light which isn't great in the middle of summer!! The location was handy for walking to the shops as it is only a 5 minute walk on a pedestrian path to a supermarket and other shops.
Stayed 2 nights in Jun 2018
Response from Nandor Sasvari on 13 Jul 2018
Dear Mr Oli, Thank you very much for taking the time and writing this review. We are always looking forward to our guests feedback, as this way we are able to continue to improve our services. I am sorry that we could not completely meet your expectations on this occasion, but I will forward on all your notes/comments to senior management for their consideration. Regarding the booking process, this is something that is necessary due to the self check in/unmanned location. We need ID's in order to make sure that we know who and how many persons stay in the apartment, which is very helpful in case of emergency for example for the Fire fighters. A deposit is required for incidentals, this is a standard policy now for a lot of Hotels/Serviced apartments in order to make sure that at least partly they are covered. Thank you once again for your feedback. I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Good
Always a good place to stay - stayed there tens of times. Be aware that you need to book a parking space though (£5).
Stayed 1 night in May 2018
Response from Nandor Sasvari on 17 May 2018
Dear Ms Kirsty, Than you very much for your review and for giving us 5 out of 5. I am happy to hear that you are satisfied with our apartments and I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Salah Aldin

Liked: Cleanliness, property conditions & facilities, room comfort
Good 4* Hotel in Bracknell.
Good furniture, large space, Clean, good for single and family.
Response from Nandor Sasvari on 25 Apr 2018
Dear Salah Aldin, Thank you very much for your review. I am happy to hear that you enjoyed your stay with us and that our apartments were up to the standard expected. I hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nandor Sasvari on 25 Apr 2018
Dear Mr Mark, Thank you very much for ranking us 5 out of 5 on Expedia. I hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Nandor Sasvari on 8 Mar 2018
Dear Guest, Thank you very much for your review. Kind regards, Nandor Sasvari Guest Services Team Leader

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Need to review checking in / parking procedure
Poor service - unnecessarily long winded process just to get parked (30 mins) even after explaining I was in a hurry - I had to send an email from my work address to avoid £150 deposit and sending over copy of ID, I then had to email every detail about the car and wait for a payment link for £6 and then wait for details of how to get into the car park. People on phone were pretty unhelpful and inconsiderate. Hotel room - kitchen clean but a few hairs in the bath and you could see a stain on the mattress through bedsheet. The whole room / apartment block shook every 5/10 minutes, I would avoid if you get sea sick. Amenities good.
Stayed 1 night in Feb 2018
Response from Nandor Sasvari on 15 Feb 2018
Dear Guest, Thank you for taking the time and writing this review. We always look forward to receive feedback regardless if it is positive or negative, as this way we are able to improve our services. I do understand your point about the length of the booking process, however this is something what is necessary for our and our guests safety. I will address the cleaning issue with our Housekeeping team so they can improve on that. Thank you once again for your feedback. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome apartment with plenty of room ! Absolutely spotless as well couldn’t fault anything about the apartment ! Will be staying there again for sure !
Stayed 1 night in Jan 2018
Response from Nandor Sasvari on 23 Jan 2018
Dear Sam, Thank you very much for taking the time and writing this wonderful review for us. I am glad to hear that you have enjoyed your stay and liked our apartment. We look forward to welcome you once again in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Supervisor

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Nandor Sasvari on 25 Jan 2018
Dear Guest, Thank you for taking the time and leaving us a review. Kind regards, Nandor Sasvari Guest Services Supervisor

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Nandor Sasvari on 25 Jan 2018
Dear Guest, Thank you for taking the time and leaving us a review. Kind regards, Nandor Sasvari Guest Services Supervisor

2/10 Terrible

Summer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poor service!!!!!
Stayed 1 night in Oct 2017

6/10 Okay

Gilberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Too complicated with no room service - No No
I didn't like that there is no room service as they do this only once a week. I wouldn't stay again. To gain access to the flat you'll need to go through various steps which can be quite tiring. Never again
Stayed 4 nights in Jul 2017

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb! Will return for sure...
Very nice apartment. Positives - communication very good with emails sent to ensure smooth entry. Nothing too much trouble, just call! Superb quality fittings. Sky Sports and Movies...real bonus for business traveller. Pizza Hut, Morrisons, Macdonalds and Blues Smokehouse all close walking distance. Milk, cereal and orange juice included...nice touch. Downside: Traffic noise in the morning...didn't bother me very much but if you are sensitive pick another place tucked away. Parking - Available but you must pre book! I didn't and it was a slight issue getting in. Stayed with a colleague on business. Will be back superb comfort for the money, especially for two residents. Will be back!

4/10 Poor

kirsty

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Usually excellent,hopefully one-off bad experience
Used this place loads and normally they are great. But they have now introduced a fee for parking, there were hairs in the bathroom and our apartment was next to a generator/air con unit so it was very noisy to get to sleep. Having got a code for the parking it didn't work and they gave us the wrong code for the doors. In all honesty they are generally excellent but on this occasion it wasn't a good experience.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and comfortable
I stay here fairly regularly and the apartments and comfortable, clean and very close to the office.

8/10 Good

Patricia, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Overall very good. No code supplied with booking to open car-park barrier. We were fortunate to meet another guest who knew this and helped us get in. Lots of traffic noise though if you open the window as on a busy junction.

10/10 Excellent

Mr Stephen J Addy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressive apartment
This was an amazing apartment. Had large bedroom, large living room area, with 55" TV. Kitchen area and bathroom. Will definitely stay there again at the price I paid for the night.

10/10 Excellent

Jaimie.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Got this on the day and was overly impressed. The price was the same as a hotel room, with twice the space, the privacy of your own apartment and a full kitchen...just which we'd booked 2 nights so we could of used it! Secondly which I think is most important....a small glass got broken, before I'd even told them my security deposit was refunded and when I phoned to let them know, they said not to worry these things happen.....real world. P.s I would of paid for it lol!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generous sized appartments
Third stay here, a bit noisy as on major junction but that also means convenient for business area so can't really moan. Whole room shakes occasionally, possibly due to gym on ground floor? And hospitality tray contents more or less complete but as complimentary, can't really complain. Well equipped kitchen would prefer lounge rug to be thoroughly vacuumed but otherwise all very clean, generous space for price, but have to be canny when booking to take advantage of discounted rates. Excellent phone and email customer service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight accommodation, attended a wedding reception at Ascot.

10/10 Excellent

Nicholas, Fort Worrh TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stat, awesome apartments : read the T&C's!
Small two bed apartment with everything you need : a a great alternative to hotel room if traveling with kids. Decent kitchen with all mod cons: two beds two bathroom (one en suite to the master). Even had breakfast , juice milk and coffee in the kitchen which was great as we arrived late. The check in is done via lock box and after paying on Hotels.com you also need to send your business details or leave a £150 deposit electronically : it's in the T&C's.. Easy to do. This would be straight 5stars all the way if only the instructions had included the code to tha gate to get into their car park : no biggie: resolved with a 10 minute phone call to their call center .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

vera

Disliked: Staff & service, property conditions & facilities, room comfort
Old juice in fridge. No air con. Bath doesn't drai
No milk. 26 degrees in air con. I complained they told me there was a fan. There wasn't. Instead of fresh orange juice there was a used carton! Bath doesn't drain despite 5 complaints I was refused compensation. AVOID

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort