Top Hotels Near Bowlero Doral in Miami from NZ$227

"The staff was wonderful "

"I travel frequently for business, and this was by far the worst hotel experience I have ever had. From the moment I arrived, the staff demonstrated a clear lack of concern for guests. Their “I don’t care” attitude set the tone for the entire stay. The hotel itself had a very unpleasant and unusual odor, which made the environment uncomfortable. The room was equally disappointing. It was bare—no artwork or basic décor—and the sheets appeared dingy and unclean. Several functional issues made the stay even more frustrating: the internet connection was unreliable, multiple lights and electrical outlets did not work, and there were no USB ports available, which is a basic expectation today. In addition, I had to have my room key reprogrammed repeatedly every time I left the room. Housekeeping staff frequently gathered in the hallways speaking loudly, which disrupted any sense of rest or privacy. To make matters worse, I checked out on Tuesday evening, yet my stay was recorded incorrectly as ending on Wednesday. I have made several attempts to contact the hotel to obtain a copy of my bill, but no one answers the phone or follows up. Overall, this experience was extremely disappointing and far below even basic hospitality standards. I would not recommend this hotel to anyone"

"Check-in staff told me 3 times she is worried to offend her House Keeping Manager, after i inform her to check if i can get the room early for early check-in, she worries about her manager instead of worry about the customer asking for help. Then i realise after speaking to the manager, the housekeeping department is preparing earlier check-in for group of 15 - who PAID for the room to be ready, thats why my room cannot be prepare earlier, than when i check with housekeeping manager who came down,he give another reason about deep cleaning for today and carpet needs 2 hours, so room can be ready by 130-2pm and offer me a bar drink free, i turn down as i wanted fast check-in not asking for free drinks in the hotel bar. Next 2 days - i spotted worm-like in my coffee machine, another staff interrupted me when i was talking to another reception guy, she say its coffee ground without looking at the water cup. I told her she didnt even look at the cup, how can she comments. The guy apologies but the CS lady very rude, so i took a picture of her, she was offended and say am i a crazy guy taking photos, i told her i would like to complain abut her service attitude as there is NO nametag, so i took photo of her face. Then another manager came over and apologies, wanting to offer me free points for my hotel stay - but she disappear after i inform her i book thru Hotels.com. The service staff was outright rude for check-in and also service was BAD, dirty coffee machine."

"Great"

"The breakfast is excellent! Onsen is great! The best hotel in Kagoshima. "

"Fantastic Pool!!!"

"It was good but not the best"

"This was a great experience all together. Exceptional customer service, great pricing, clean hotel rooms and lobby. Great breakfast options! I was pleasantly pleased."

"Terrible breakfast "