2/10 Terrible
Cindy B.
9 Jun 2024
Disliked: Cleanliness
EXTREMELY DISAPPOINTED
I cannot in good conscience recommend this host or property. I diligently searched for a property that would accomodate my family (particularly my elderly in-laws) for my daughter's graduation. After making the decision that this location would be great for it's amenities and location, I booked in July 2023 for a stay in May 2024.
ON THE DAY THAT WE WERE LEAVING TO HEAD TO THE PROPERTY FOR OUR STAY, I received three emails at 7:00 a.m. informing us that our reservation had been canceled, our money refunded and that the property had been double booked.
Although the host suggests the double booking was "an issue with their [VRBO] system," I STRONGLY suspect that the property was booked on multiple platforms and the higher price offered was taken. The host also said she was trying to contact local hosts to help but we never heard from her.
What was to be a joyous time was tainted by the stress of trying to find substitute lodging 7 hours away, spending countless hours on the telephone with VRBO on multiple days trying to secure comparable housing and not receiving timely updates despite the fact that this was to be expedited-ALL WHILE DRIVING.
Do not trust this host for important stays!
Cindy B.
Stayed 5 nights in May 2024