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Reviews of Holiday Inn Express Boston, an IHG Hotel

2.5 out of 5
Holiday Inn Express Boston, an IHG Hotel
69 Boston St, Boston, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 503 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Benny Bosing Balcobero, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enough to be near downtown Boston. Drove a car and parking was readily available. Free breakfast was a big saver. Rooms were clean and comfortable. I wouldn’t mind rebooking this place as it’s near eateries and shopping areas.
Stayed 4 nights in May 2024
Response from Anavel Front Desk Manager on 21 May 2024
Thank you for choosing to stay with us for your visit to Boston, we are happy to have been able to provide you with a pleasant experience.

8/10 Good

Laura S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person in charger in checking in me was so nice and helpful great costumer’s service from him
Stayed 7 nights in Apr 2024
Response from Anavel Front Desk Manager on 12 May 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Kaw Ra Ban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property and area but expensive, was told there were weird people outside the area as well. some of the drawers in my hotel room were also drawn on, not sure if i will get charged for it or if they keep track of it
Stayed 2 nights in May 2024
Response from Anavel Front Desk Manager on 10 May 2024
We really appreciate you taking the time to share your rating with us.

6/10 Okay

Satish, Jersey City

Liked: Cleanliness
Expedia booked a physically disabled room for me. This is not a professional thing to do. I checked with the front desk and they told me that the room is booked and showing in reservation as physically disabled.
Stayed 1 night in May 2024
Response from Anavel Front Desk Manager on 10 May 2024
We really appreciate you taking the time to share your rating with us.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. Great room, useful amenities, soft towels, soft bed, good breakfast, peaceful and quiet…I will definitely be staying here again!
Stayed 3 nights in May 2024
Response from Anavel Front Desk Manager on 5 May 2024
Thank you for choosing to stay with us for your visit to Boston, we are happy to have been able to provide you with a pleasant experience.

8/10 Good

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast for my kids to start their day. I felt safe because of the locked doors on the first floor. You had to have a key in order to use the elevator and stairs. I liked the tv in the lobby that told the weather and flight info.
Stayed 3 nights in Apr 2024
Response from Anavel Front Desk Manager on 2 May 2024
Thank you for choosing to stay with us for your visit to Boston, we are happy to have been able to provide you with a pleasant experience

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from Anavel Front Desk Manager on 19 May 2024
Thanks for staying with us.

10/10 Excellent

ANUSHKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anavel Front Desk Manager on 2 May 2024
Thanks for staying with us.

8/10 Good

Cecil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 2 nights in Apr 2024
Response from Anavel Front Desk Manager on 2 May 2024
Thank you for choosing to stay with us for your visit to Boston, we are happy to have been able to provide you with a pleasant experience.

6/10 Okay

Michelle

A lot of fees not disclosed. $20 for parking per day.
Stayed 2 nights in Apr 2024
Response from Anavel Front Desk Manager on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cathlena

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Anavel Front Desk Manager on 27 Apr 2024
Thanks for staying with us.

10/10 Excellent

Long

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Anavel Front Desk Manager on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Benjamin, Avon

Liked: Cleanliness, amenities, property conditions & facilities
Cheaper option with access to the convention area. The service was quite mediocre and NO ONE actually care about assisting customers. Very "put out" feel by most of the employees. Shuttle is unreliable and employees not consistent on it's operation leading to confusion.
Stayed 5 nights in Apr 2024
Response from Anavel Front Desk Manager on 23 Apr 2024
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay.

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very nice breakfast
Stayed 7 nights in Apr 2024
Response from Anavel Front Desk Manager on 23 Apr 2024
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay.

10/10 Excellent

Cherria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for the boston marathon. Shuttle to and from the airport, super quick and convenient shopping and food within walking distance
Stayed 5 nights in Apr 2024
Response from Anavel Front Desk Manager on 16 Apr 2024
Thank you for choosing Holiday Inn Express Boston and for taking the time to provide feedback. We hope to see you again next year.

10/10 Excellent

Yanghong

Stayed 1 night in Apr 2024
Response from Anavel Front Desk Manager on 5 May 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Nora

Stayed 1 night in Mar 2024
Response from Anavel Front Desk Manager on 4 Apr 2024
Thank you so much for taking the time to leave us a rating.

10/10 Excellent

carlos, Doral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thanks so much for sharing your experience with us. We hope to see you again soon

6/10 Okay

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thank you for your review.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back! The staff was so friendly and helpful with all our questions, the shuttle service was nice and convenient and the breakfast offered was always fresh and tasty. The rooms were also great for the price! Would definitely recommend.
Stayed 3 nights in Mar 2024
Response from rick kumar on 28 Mar 2024
Hello Lauren ,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Jaylen

Stayed 1 night in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Jaylen, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Everett, Odenton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, quiet, chill area with plenty of places to eat and shop. A movie theater is right around the corner as well as a medical dispensary if your into smoking, and easy access to downtown Boston.
Stayed 1 night in Mar 2024
Response from rick kumar on 28 Mar 2024
Hello Everett,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

8/10 Good

Gerard

Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Brockton Team on 7 Apr 2024
Hello Gerard,Thank you for taking the time to let us know about your experience at our property. We are happy to see that we were able to provide you with a comfortable, positive experience.We hope to see next time you come to visit Brockton, thank you for being our guest.

4/10 Poor

nami

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
My car and another car from Quebec had a broken window and a loss on the same day. I paid a daily parking fee to the hotel, but they said there were no security cameras and they were not responsible. There aren't many restaurants around. If your vehicle is coming from outside of the country, please be especially careful as your vehicle will not be protected when booking at a hotel in this area.
Stayed 3 nights in Mar 2024
Response from Anavel Front Desk Manager on 11 Mar 2024
I apologize for the inconvenience that occurred while your stay at the Holiday inn Express Boston. I will refund you that parking charge back t your credit card. Once again, we apologize for the inconvenience for your vehicle being vandalize.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 3 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Bruce,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

2/10 Terrible

Stephanie

Stayed 1 night in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Stephanie ,Thank you for choosing to stay with us for your trip to Boston, we appreciate you taking the time to let us know about your experience.

2/10 Terrible

Tao

Stayed 1 night in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Tao ,Thank you for choosing to stay with us for your trip to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Alejandra S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really walkable place. Its located near to a shopping mall other target, Olive Garden, Marshall’s etc
Stayed 5 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Alejandra S ,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Lutvija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and easy.
Stayed 3 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Lutvija,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

4/10 Poor

JOSEPHINE

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Josephine,,Thank you for choosing to stay with us for your trip to Boston, we appreciate you taking the time to let us know about your experience.

6/10 Okay

Rachel

Business traveller, Travelled with group
Disliked: Staff & service, amenities
The elevator system was very inconvenient, the staff always seemed a little bit bothered with questions and/or uneducated on the answers to very common hotel inquiries, and the parking charges were absolutely unnecessary.
Stayed 3 nights in Feb 2024
Response from Anavel on 31 Mar 2024
Thank you for your review. We will share this with the team

10/10 Excellent

Kaitlyn

Stayed 3 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Kaitlyn ,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Shamieka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean, room spacious and comfortable. staff was very helpful
Stayed 3 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Shamieka,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Sally,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

8/10 Good

John

Stayed 2 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello John, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Miryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
I loved the way the staff treated us, they were very helpful, my daughter was going for an audition and they provided a place for her rehearsal. The hotel is clean, good breakfast and It is also close to good restaurants and stores. I loved everything.
Stayed 2 nights in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Miryam,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Karishma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! The property is very clean and well-maintained.The room was really nice with all the necessary amenities.
Stayed 1 night in Feb 2024
Response from rick kumar on 28 Mar 2024
Hello Karishma, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Alana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bed and staff
Stayed 1 night in Jan 2024
Response from rick kumar on 28 Mar 2024
Hello Alana,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from rick kumar on 28 Mar 2024
Hello Fausto, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

4/10 Poor

Taisiya, Nantucket

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
There was no hot water
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay

10/10 Excellent

Vikramjeet

Stayed 3 nights in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thank you so much for taking the time to leave us a rating

8/10 Good

Jayne

Stayed 2 nights in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thank you so much for taking the time to leave us a rating

10/10 Excellent

Jaylen

Liked: Cleanliness, staff & service, property conditions & facilities
Twas very good 💯
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Lamija

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

8/10 Good

geiner

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thank you for your review.

10/10 Excellent

Fiordaliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

8/10 Good

Sook

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on 31 Mar 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Juan pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anavel Front Desk Manager on 31 Mar 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.