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citizenM Boston Back Bay

4.0 star property
Savor flavors from around the world at our on-site restaurant or get energized at our state-of-the-art gym. Express check-in ensures you can start your adventure right away.

Choose dates to view prices

In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar
The current price is NZ$260
includes taxes & fees
22 Mar - 23 Mar

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(18 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Fenway–Kenmore, a neighbourhood in Boston, is home to citizenM Boston Back Bay. Fenway Park and Faneuil Hall Marketplace are notable landmarks, and some of the area's activities can be experienced at Boston Harbor and Encore Boston Harbor. Check out an event or a game at TD Garden, and consider making time for New England Aquarium, a top attraction not to be missed. Visit our Boston travel guide
Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Massachusetts featuring street scenes, café scenes and a house
    Newbury Street
    1 min walk - 0.1 km
  • Boston Back Bay Skyline
    Hynes Convention Center
    5 min walk - 0.5 km
  • Boston_BostonUniversity_6070039_01
    Boston University
    6 min walk - 0.6 km
  • Boston_NortheasternUniversity_6092289_01
    Northeastern University
    8 min walk - 0.7 km
  • Aerial image of Fenway Park
    Fenway Park
    8 min walk - 0.7 km

Getting around

  • Hynes Convention Center Station
    1 min walk
  • Boston Yawkey Station
    14 min walk
  • Logan International Airport (BOS)
    20 min drive

Restaurants

  • Wendy's
    3 min walk
  • Starbucks
    2 min walk
  • Chicha San Chen 吃茶三千
    1 min walk
  • Dunkin'
    3 min walk
  • The Bebop
    3 min walk

About this property

citizenM Boston Back Bay

Upscale hotel near Boston University
Close to Fenway Park and Northeastern University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A TV in reception, smoke-free property and coworking spaces
  • Coffee/tea in reception, a lift and a water dispenser
Room features
All 399 rooms offer comforts, such as premium bedding and iPads, as well as perks, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with premium channels
  • Wardrobes/cupboards, fridges and heating

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The price is NZ$289
includes taxes & fees
22 Mar - 23 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at citizenM Boston Back Bay?

As of 19 Mar 2026, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 22 Mar 2026 start from NZ$260, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM Boston Back Bay?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Checkout is at 11:00 AM. Late checkout is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Northeastern University and Boston University. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

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Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1893 out of 2449 reviews
Rating 8 - Good. 362 out of 2449 reviews
Rating 6 - Okay. 117 out of 2449 reviews
Rating 4 - Poor. 35 out of 2449 reviews
Rating 2 - Terrible. 42 out of 2449 reviews

Reviews

Verified

10/10 Excellent

Chernoh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the lounge areas, great for work.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location & clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
A lovely hotel with a beautiful room, and very friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nueva

Liked: Cleanliness, amenities, property conditions & facilities
Very cleaning and very nice hotel highly recommended
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic property. Great location off Newbury Street and Mass Avenue. Quiet room and excellent amenities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Amy Pham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location right next to a bus stop in subway stop. Everyone here was super kind. Amenities were plentiful and rooms were beyond clean.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

emma

Liked: Cleanliness, amenities, property conditions & facilities
helpful staff even though it was practically self check in and check out
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
very nice view and very easy quick check in
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, clean, convenient location, nice and comfortable rooms. Perfect for a solo traveler.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great amenities. Wonderful friendly staff . Room was perfect for us . Great location . Close to restaurants shopping and walking distance to most touristy areas. Across the street from train station. We had a great stay here . Will definitely return here
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, easy access to the T (across the street), comfortable common areas, nice stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Good location and very stylish. Would be great if they have cups and glasses in the rooms.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Comfortable bed
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
Great staff Beautiful ambiance Amazing room Best Lobby ever
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless! Staff was very helpful with check in and check out!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and breakfast was good. Rooms are small but worked well for our quick trip.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Malika

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel. I really like the look and feel of the rooms and the hotel itself. It’s in a great neighborhood and located near good restaurants and shops. Will definitely visit again.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities
We had a great stay. The location was perfect, bed was super comfy and bar area great to rewind in at the end of the day.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
The Room is so cute
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, comfortable bed, room is very small but was great for one person. Nice, clean, modern
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great! Very clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Juliana

Clean and no complaints
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

sandra

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great staff!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Vidahlia

Liked: Cleanliness, property conditions & facilities
Easy quick and a nice atmosphere
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lidu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this hotel. Great location!
Stayed 4 nights in Nov 2025