This is all you need to know about my stay - I prepaid 3 nights through Expedia and checked out after my first night and went somewhere else, losing out on the last 2 nights and was happy to leave.
It all started with the over 1 hour waiting time to check in, which was understandable since it was only 1 pm. The bad part is no one checked on us despite there being tons of employees around - no updates or even checking to see how we were doing. When I went to check on our room they had completely forgotten about us ( along with 2 other guests who were in the same situation as I ). The front desk agent was clearly rattled as she just gave me keys to the room and hustled me off to one of the concierge: no ID check, no confirmation or credit card verification, just handed me keys and that was it. For a place like Boracay that is unheard of but she was clearly overwhelmed.
Now the room: I was "upgraded" to an Island suite which I'll describe as rustic. Old and outdated might be more accurate, not sure where the renovations were but it was clearly not in the Magnolia side of the resort . The lights were dim and made the bathroom look dingy and spooky, the tv was small and had scratchy audio...when it worked. Most of the time the channels had no service. The balcony looked decrepit. The rooms really need an upgrade.
The resort itself is beautiful but navigating the shuttles is a chore which was never explained nor even a map given. Overall there are better options in the island.