In-room safe, iron/ironing board, WiFi, bed sheets
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Reviews of Britannia Hotel Bolton

3 out of 5
Britannia Hotel Bolton
Beaumont Road, Bolton, England

Reviews

6.4
Rating 10 - Excellent. 129 out of 783 reviews" "
Rating 8 - Good. 242 out of 783 reviews" "
Rating 6 - Okay. 191 out of 783 reviews" "
Rating 4 - Poor. 89 out of 783 reviews" "
Rating 2 - Terrible. 132 out of 783 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfy, friendly and the staff very happy and helpful Good range of food for breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Emma

Stayed 1 night in Apr 2024

6/10 Okay

Benjamin

Stayed 1 night in Apr 2024

8/10 Good

Malc

Nice clean room Freindly helpful staff . Quiet area off the main road.
Stayed 1 night in Mar 2024

8/10 Good

Osi

Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great wee hotel
I really enjoyed my stay , the room was spotless and so was the hotel . The staff were brilliant and i would recommend this hotel as it ticked all the boxes
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great breakfast, staff helped me get to the football stadium. No 7 bus to Bolton. I think wifi should be free.
Breakfast 12 GBP
Stayed 1 night in Feb 2024

2/10 Terrible

Rui

Stayed 4 nights in Feb 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could do being with a revamp decor is dated
Stayed 1 night in Jan 2024

2/10 Terrible

Katie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated property, does not look one bit like the room in the picture sloppy painting, slept on top of the covers fully clothed as the sheets did not look clean. Asked for photo ID on arrival, no where on the booking form did it specify that this was a requirement wouldn’t let me check in without it. Mould on ceiling in bathroom. Overall felt very unclean. Also reception charged £1 to my card just incase I broke anything which was down right cheeky! Have they actually stepped foot in any of those rooms!

6/10 Okay

Mickael

Stayed 1 night in Jan 2024

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Bridget

Disliked: Property conditions & facilities, room comfort
Dismal
Down at heel hotel although location was good for a stopover. Room smelt (previous smokers??) despite attempts to hide this with room fresheners and was very cold. Awakened in the night to find water pouring through an air con grill in the room splashing all over the carpet and the electric sockets and switches. We were given another room but difficult to get back to sleep. Whole purpose of the stay had been to get a solid 5 hours sleep as we were flying in the early morning.
Stayed 1 night in Jan 2024
Response from Azeem on 12 Jan 2024
Hi ,I deeply apologies for the inconvenience of your stay.Please see your email as I am willing to refund 50% of your stay. you would have to request through Expedia or the 3rd Party you have booked with and the Refund will be processed.Thanks Regards Azeem Ullah Operations Manager Britannia Hotel Bolton

8/10 Good

Chris

Business traveller
Stayed 1 night in Jan 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness
Clean room but breakfast finished to early
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023

10/10 Excellent

Nikson

Business traveller
Good service
Stayed 1 night in Nov 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor dirty Breakfast finished at 9 and not told that Terrible body wash and shampoo
Stayed 1 night in Nov 2023

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant. It's very clean and staff very friendly
Stayed 1 night in Nov 2023

6/10 Okay

Dave

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Basic, room’s definitely not like the one advertised. A bit run down and slow checking in, limited menu, but overall pleasant service and clean.
Stayed 1 night in Nov 2023

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good!
We stayed for one night to break up a long journey from Cornwall to Inverness. The concierge was very nice, but there were no trained kitchen staff on shift so the restaurant was closed, so we had to order food in. The concierge had no problem with us doing so and provided cutlery for us to use. The room was spacious, very clean and with good comfy beds (the pillows were way too firm and full for me but that's a preference thing). The bathroom had no soap and the dispenser in the shower was empty but the hotel desk gave us some little soaps when we asked for some so it wasn't much bother. We used the door chain which was a good thing as some drunk and loud guests seemed to be certain our room was their own and tried repeatedly to get into our room which was a bit scary but they eventually stopped. Again not the hotels fault but a bit of a reflection on the clientele. Very clean, very Accessible and above all, very affordable. We'll stay again
Stayed 1 night in Nov 2023

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No one came to our room to replace towels. Paint chipping. Just overall dirty
Stayed 6 nights in Oct 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking condition of room
Shocking. The trim is really dated and nothing like those pictures online. The room was dirty with 1970s style furniture. No USB charging, no working radio. Doors and bathroom floor was dirty and tiles cracked on bathroom wall
Cracked tiles
Filthy floor
Dirty door
Poor finished tiles
Stayed 2 nights in Oct 2023

6/10 Okay

Farouk

Travelled with family
Stayed 2 nights in Oct 2023

2/10 Terrible

sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely Dire and a dive
We stayed overnight with my daughter and son in law in 2 double rooms. The staff are brilliant,thorough and helpful The hotel however is dire! All money seems to have been spend on glamorous sofas in the foyer and the rest of the hotel left to just rot. Cracked walls,chipped paint missing tiles and a musty smell that just lingers We booked two rooms,we were next to each other but bizarrely the interjoining rooms were with the adjoining sides not each other which left you feeling slightly vulnerable The bed was comfy enough but for the price we paid I would rather gave got an uber home I would stay elsewhere if at all possible.The walls are paper thin so was disturbed most of the night by an arguing drunk couple next door Dubious carpet stains everywhere and dirty furnishings, just needs totally ripping out and the rooms scrubbing.
Stayed 1 night in Oct 2023

6/10 Okay

Farouk

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

De Pope

Stayed 1 night in Jun 2023

6/10 Okay

Allison

Liked: Cleanliness, staff & service, room comfort
Disappointed with location, extra charge for Wi-Fi, breakfast very basic choices, bar and restaurant area soul-less and hotel could do with a face lift. however staff friendly and no complaints about cleanliness.
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great staff building a bit dated
Stayed 1 night in Oct 2023

10/10 Excellent

Lassana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and I love it and will be using it again in the future.
Stayed 1 night in Sep 2023

8/10 Good

Nikson

Business traveller, Travelled with group
Disliked: Amenities
Good service, well maintained.
Stayed 1 night in Sep 2023

10/10 Excellent

Olusegun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Craig

Stayed 3 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Xiangdong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Farouk

Stayed 1 night in Aug 2023

8/10 Good

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Value
Despite bad reviews for Britannia hotels. This one is modern clean and good value. Needs more comfortable mattress though
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bare bones hotel
Very cheap hotel, but it is what it is. If you need a bed for the night and a clean bathroom then you’re fine. There’s no frills here, the quality of the hotel is like an old bedsit, there’s no wifi in the rooms, and there is no housekeeping until your leave.
Stayed 5 nights in Jul 2023

10/10 Excellent

Vasant

Stayed 1 night in Jun 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
A well looked after lovely stay
Stayed 2 nights in May 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & excellent service
The gentleman on the reception was most helpful & needs praise for his customer service skills
Stayed 1 night in Jun 2023

6/10 Okay

Lauren

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Pankaj

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value, good service.
Staff were very friendly and helpful. Room was clean and air-conditioned. Bed mattress is due to be renewed, as you could feel a few metal springs.
Stayed 2 nights in May 2023

2/10 Terrible

Maulbrey

Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Budget hotel. Budget services
Location and access was good. Check in was straightforward but no info on hotel given. Went for food at 8.30 but ‘restaurant’ was closed. No meal times offered at reception on check in. Bar had no bar snacks not even a packet of crisps. There was a large black refuse bin in the corridor outside my room. Table in room so sticky my paper stuck to it and tore. Amazing how big chain hotels have no idea about ‘hospitality’ when they are in the hospitality industry.
Stayed 1 night in May 2023

2/10 Terrible

Stephen

Stayed 1 night in May 2023

8/10 Good

Alexander

Stayed 3 nights in May 2023