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Reviews of The Commissioners Quay Inn - The Inn Collection Group

3 out of 5
The Commissioners Quay Inn - The Inn Collection Group
Blyth Workspace Quay Road, Blyth, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 228 out of 333 reviews" "
Rating 8 - Good. 86 out of 333 reviews" "
Rating 6 - Okay. 12 out of 333 reviews" "
Rating 4 - Poor. 6 out of 333 reviews" "
Rating 2 - Terrible. 1 out of 333 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

linda

Travelled with partner
Liked: Amenities, property conditions & facilities
Had to wait a while before someone came to check us in. Room opposite left trays outside room at 3pm still there at 9am next morning. Our room was above entrance and at 7 am they turn on loud music just in the entrance porch.
Stayed 2 nights in Apr 2024
Response from Guest Experience on 15 May 2024
Thank you for sharing your feedback with us, we are normally known for our exceptional attention to detail and regret we missed the mark on this occasion. We will keep your feedback in mind moving forward. We hope we have the chance to welcome you back.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation, lovely staff.
Stayed 1 night in Mar 2024
Response from Guest Experience on 3 Apr 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

GAVIN, newcastle upon tyne

Stayed 1 night in Mar 2024
Response from Guest Experience on 4 Mar 2024
Thank you for taking the time to share your rating with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you for taking the time to rate us. See you again soon.

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience on 4 Mar 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - Big Rooms
Really enjoyed our brief visit to Blyth. Check in was really quick and easy, room on the first floor was very spacious, clean and comfortable. We arrived and left when it was dark outside so no need for a water new. We enjoyed a couple of drinks in the bar, bar staff were great. Breakfast was great too.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Vicky

Stayed 1 night in Nov 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay
We had a balcony room to the front of the building where we could look out to sea. The room was perfect very comfortable with very nice decor. The staff were amazing with nothing too much of a bother, the food is also good with plenty of choice.
Stayed 3 nights in Oct 2023
Response from Guest Experience on 14 Nov 2023
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
rooms spotless ,staff very friendly, foods is very good , I always try and stop here when working in the area, price does seam to change quite a bit, sometimes best to wait untill last minute to get a better deal.
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you so much for your rating. See you again soon.

8/10 Good

Mark

Stayed 3 nights in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Experience on 2 Oct 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 2 Oct 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel, friendly and informative staff who suggested amazing local places of interest. Room was large, comfortable and had everything we needed for our 2-night stay. A great range of choices for breakfast and I recommend eating in their restaurant at least once as the food was outstanding. We will be staying here again the next time we come up to visit family
Stayed 2 nights in Aug 2023
Response from Guest Experience on 2 Oct 2023
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for business trips. Food was great quality and well priced. Clean, comfortable room with a great sea view. Staff all friendly and helpful.
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

ALICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
The hotel is nice and worth a stay, though a little overpriced. Just do not eat in the restaurant as the food is garbage and way overpriced and that's not just me saying that having spoken to others. That said it's within a few hundred yards of several pubs and restaurants which are decent, particularly the Asmara which we thought was excellent.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
We are sorry to hear this, all our menus are cooked to order, and we always encourage guests to notify us of anything that is not as expected so we have the chance to correct it. Rest assured your feedback will be passed on at management level. We hope to welcome you back in the future and provide you with the service we are known for.

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience on 4 Aug 2023
Thank you for taking the time to rate us.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the hotel as we could go for days out from there
Stayed 4 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

RAVIKANTH

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you are looking for a place to stay in the particular geolocation. I booked it because it's next to water. The staff is amicable.
Stayed 1 night in Jul 2023
Response from Guest Experience on 23 Jul 2023
We can't wait to see you again. Thank you for your feedback.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Commissioners Quay
It is situated in The Port area but don't let that put you off. The area has been regenerated. There are Park facilities nearby and the hotel is just a short walk/drive to beaches. All staff were helpful and smiley! Pricing of food & drink is okay. Most areas were clean and fresh and there was off street parking.
Stayed 2 nights in Jul 2023
Response from Guest Experience on 23 Jul 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel that doesn't disappoint
Check-in was easy (there was a bit of a wait but generally OK). The room was clean, spacious and comfortable. We both slept soundly and in the morning we were looking forward to breakfast. We were not disappointed as breakfast was delicious and plentiful. THANK YOU.
Stayed 1 night in May 2023
Response from Guest Experience on 10 Jul 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Experience on 5 Jul 2023
Thank you for your rating. See you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Guest Experience on 4 Jul 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were incredibly friendly and extremely efficient. The rooms were spacious and comfortable with a large bed.
Stayed 3 nights in Jun 2023
Response from Guest Experience on 4 Jul 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Nell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters getaway, short stay
Stayed 3 nights in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for your rating. We would love to see you again soon.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Experience on 27 Jun 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the size of the rooms, cleanliness, staff really friendly and quick check in Excellent food Good value for the money
Stayed 2 nights in Jun 2023
Response from Guest Experience on 13 Jun 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times, location is superb. Lovely place, lovely staff, Manager very attentive, very friendly guys.
Stayed 2 nights in Jun 2023
Response from Guest Experience on 13 Jun 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. I'll be sure to pass on your kind words and we hope to see you very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for a weekend stopover
The location is great. The room was spacious and clean with iron and board. Lovely large bed. Easy parking and great, friendly staff.
Stayed 2 nights in Jun 2023
Response from Guest Experience on 5 Jun 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy on Friday night til 10.30pm
Excellent room and bathroom with wonderful view although has to pay more for this so made it pricey. No air con and not being able to open window more than a couple of inches means it could be very hot . The main problem was live music in pub below on Friday night which we hadn't been told about . Even with TV on full very difficult to drown out, although it did stop at 10.30pm. Food relatively cheap which helped!
Stayed 1 night in Jun 2023
Response from Guest Experience on 5 Jun 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very new rooms and facilities. On site facilities were excellent with decent food and drinks available at reasonable prices. Free on-site parking is a great idea :)
Stayed 1 night in May 2023
Response from Guest Experience on 5 Jun 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Verena

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
This was a great hotel and so welcoming of us and our fur baby, nothing was no trouble for the staff and the room service staff where great and friendly and very helpful
Stayed 3 nights in Apr 2023
Response from Guest Experience on 5 Jun 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Guest Experience on 5 Jun 2023
Thank you for my rating. See you again soon.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest experience on 11 May 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Second stay at this lovely hotel. Paying a little extra for balcony and sea view is well worth it! Friendly staff. Pet friendly. Good food.
View from the balcony
Stayed 2 nights in Apr 2023
Response from Guest Experience on 2 May 2023
Thank you for your feedback. We hope to welcome you back very soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Beautiful hotel. Central and yet on the quiet quayside. Had a sea view and picture window. Very clean, modern and comfortable.Friendly and attentive staff. Breakfast wonderful- amazing choices
Stayed 2 nights in Apr 2023
Response from Guest Experience on 1 May 2023
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Graeme

Stayed 1 night in Apr 2023
Response from Guest Experience on 1 May 2023
Thank you for rating. We would love to see you again.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
Our stay at the hotel was very good all round.The room was very comfortable and very clean and staff were very friendly with a very professional service. The food was also of good quality and bar prices were very reasonably price.My wife and i really had a pleasant stay and will definitely be back thanks for making our stay enjoyable. Cheers. Alan Rawlings
Stayed 3 nights in Apr 2023
Response from Guest Experience on 1 May 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Experience on 2 Apr 2023
Thank you for your rating. See you again soon.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was nice. Dinner and breakfast were good. All their hotels are pretty standard, same decor, quality etc.
Response from Guest Experience on 24 Mar 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Aumit, London

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was ready to give this place 5 stars until the poor organisation of the breakfast offer. Hotel guests intermingle with walk in customers and there's no signage as to where you should ideally sit or how to order i.e. if you have breakfast included, you're directed to a menu that has prices on it which you have to order from the bar, that during our morning, was frequently unmanned. Very easy to sort these bits to make guests feel more welcome.
Response from CQI on 4 Mar 2023
Thank you for your feedback on this, we will get this actioned. We hope this hasn't put you off staying with us again!Kind Regards

10/10 Excellent

IAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t realise it was as dog friendly as it was. Dogs barking on corridors not so good. But overall a great stay
Stayed 2 nights in Feb 2023
Response from Guest Experience on 21 Feb 2023
We are pleased you enjoyed your stay with us. Your comments will be passed on to the team. However, we pride ourselves on being a dog loving company and can assure you that all hygiene measures have been put in place to provide a clean comfortable environment. We hope to see you soon.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and location
Stayed 1 night in Feb 2023
Response from Guest Experience on 21 Feb 2023
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight weekend stay
Stayed overnight whilst at 60th birthday in Blyth. Great hotel - photos don't do it justice. Large room, comfortable. Breakfast was great - lots of choices. Staff very pleasant & helpful..what more could you want! We have said we may come back just for a break.....
Stayed 1 night in Feb 2023
Response from Guest Experience on 13 Feb 2023
Thank you so much for your kind words. We hope to welcome you back very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and excellent quality 👌
Stayed 1 night in Feb 2023
Response from Guest Experience on 6 Feb 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall.
Great experience, lovely hotel, staff were very helpful. Only small criticism would be i'd have preferred a power shower.
Stayed 1 night in Jan 2023
Response from Jess on 14 Jan 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2022
Response from Guest Experience on 8 Jan 2023
Thank you for your rating. See you again soon.

8/10 Good

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We enjoyed our stay in a very comfortable, well appointed room. Breakfast was excellent. The only two negatives was the lack of a set of towels in the bathroom and young lady checking us in. She spoke all the right words without a smile or feeling. Other than that the sea facing room made up for that.
Stayed 1 night in Dec 2022
Response from Guest Experience on 19 Dec 2022
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.