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"Lovely comfortable bed. Super clean and well maintained room. Richard the manager took great care of us all - fantastic customer service. Only negative is the lifts - not enough lifts for such a big hotel. "

"Location, Cleanliness, Staff, Food Quality "

"The staff on duty was pleasant, rooms very neat. The basic things needed was made available. I really enjoyed my stay. "

"Great location, great staff. Room immaculate. Lovely and warm"

"Very content with everything "

"Yes"

"Yes!! everything perfect "

"Room was spotless"

"Stayed at Genting Hotel for 1 night as was visiting Birmingham for friend's wedding, and my husband and I had an incredible time! The room was lovely, spacious with a really comfortable bed and ESPA toiletries, the spa was also a lovely treat in the morning, but the highlight had to be the staff! Especially Tamzin, I called reception late at night as I had been caught out (if you know what I mean), and she came up to my room with a little goodie bag full of feminine hygiene products, as well as some chocolates as a treat! The care and attention was just so sweet and really set this hotel apart. "