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Reviews of Village Hotel Birmingham Dudley

3.5 out of 5
Village Hotel Birmingham Dudley
Castlegate Park, Birmingham Rd, Dudley, England

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Host Team on 20 May 2024
Thank you for your feedback, we really appreciate it

8/10 Good

Gneki Jules

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The cleaning
Stayed 1 night in May 2024
Response from Host on 13 May 2024
Thank you for your feedback, we really appreciate it and hope to see you again soon

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The slabs on the steps are all cracked and are not safe, the hole area needs to be repaired for Health and safety reasons. and when the lift stops working it’s no good for people that cannot get upstairs. How? How are people supposed to get upstairs when the lift is down? I was only there a week and the lift went down two or three times and me my wife had disabled people and we struggle to get the stairs.
Stayed 6 nights in May 2024
Response from Host on 10 May 2024
Thank you for your feedback we really appreciate it. The issues with the lift are beyond our control but be assured we are on hand 24/7 should you need any assistance. We do hope to see you again at Dudley soon

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and efficient staff at check-in. Room and bed very comfortable and quiet. The hotel offers very good facilities (onsite gym etc), and a functional bar/dining area (a little too 'busy' for our taste, but seemed to provide all that was needed). Unfortunately our room had a power failure as we were preparing to leave, which we did report. Would have liked a Quiet area where we could just read and chill. Would recommend for business stays, or brief visits. Very well situated for town and nearby attractions (Black County Museum notably)
Stayed 1 night in Apr 2024
Response from Host on 6 May 2024
Thank you for the feedback, we really appreciate it. We are glad to hear you had a great stay and hope to see you again soon :-)

10/10 Excellent

Michael

Travelled with group
Everything was nice…
Stayed 1 night in Apr 2024
Response from Host Team on 30 Apr 2024
Thank you for your feedback, we really appreciate it. We hope to see you again soon

10/10 Excellent

Tanika

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Host on 26 Apr 2024
Thank you for your feedback! We really appreciate it We are glad to hear you had a great stay

8/10 Good

Melson

Stayed 2 nights in Apr 2024
Response from Host on 13 May 2024
We appreciate your feedback and hope to see you again soon

10/10 Excellent

Pronoy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great size with modern bathrooms. Staff are friendly and accommodating. Will definitely look for their hotels any city/town I go to.
Stayed 1 night in Apr 2024
Response from Host Team on 21 Apr 2024
Thank you for your feedback! We really appreciate it. We are glad to see you had a great stay and hope to see you again soon

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very comfortable and luxurious
Stayed 1 night in Mar 2024
Response from Host Team on 2 Apr 2024
Thank you for your feedback! We really appreciate it and are glad to see you enjoyed your stay

8/10 Good

Tracy

Liked: Amenities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Nathan Thandi on 25 Mar 2024
Good afternoon,Thank you for taking the time in doing a review,I'm glad you had a good stay with us and we hope to see you again in the future!Nathan Thandi Village Hotel Dudley Team Leader

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service
Food a bit limited
Stayed 1 night in Mar 2024
Response from host team on 20 Mar 2024
Hi AnneThank you for your feedback we really appreciate it.We hope to see you again soonKind RegardsHost Team

10/10 Excellent

Adam, Greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Host Team on 20 Mar 2024
Hi Adamthank you so much for your positive feedback we are glad you enjoyed your stay.We hope to see you again soonKind RegardsHost Team

10/10 Excellent

Ravneet

Stayed 1 night in Mar 2024
Response from Host Team on 2 Apr 2024
Thank you for your feedback. We are glad to see you enjoyed your stay and hope to see you again in the future

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here class hotel
Stayed 1 night in Feb 2024
Response from Host Team on 3 Mar 2024
Thank you for your feedback! We are glad to see you enjoyed your stay once again

10/10 Excellent

Keeley-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so clean! Bed is very comfortable too. I never been a pool that warm either it was incredible. The food in the restaurant was very good on the evening the only problem with breakfast there was no hash browns and only scrambled egg to be fair, that’s my only criticism. Also love, the fact is a Starbucks inside.
Stayed 1 night in Feb 2024
Response from Carrie on 19 Feb 2024
Hi Keeley-Anne, thank you for you amazing feedback :) We look forward to welcoming you back soon, if you wish to have other egg types you can request this with our friendly P&G StaffKind RegardsCarrieHost Team

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
Thanks for your feedback! We really appreciate it

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff very helpful. Sadly spa staff not as helpful. Room clean and comfortable. We ordered room service but was delayed in being delivered. Good selection at breakfast but hot food only luke warm.
Stayed 1 night in Feb 2024
Response from Host Team on 17 Feb 2024
Thank you for your feedback! We really appreciate it

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
We are pleased to see you enjoyed your stay! We hope to see you again soon

10/10 Excellent

LEIGH

Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
We are glad to see you had a great stay! We hope to see you again soon

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
We are glad to see you enjoyed your stayWe hope to see you again soon

8/10 Good

Shafik

Good place
Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
Thank you for your feedback! We really appreciate it

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Host Team on 17 Feb 2024
Thank you for your feedback! We really appreciate it

8/10 Good

Nathan

Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
Thanks for your feedback! We really appreciate it

10/10 Excellent

amir

Travelled with group
Stayed 1 night in Jan 2024
Response from Host Team on 17 Feb 2024
Thank you for your feedback! We are pleased to see you enjoyed your stay

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Host on 4 Jan 2024
Thank you for your feedback! We really appreciate it

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Host Team on 30 Dec 2023
Thank you for your feedback. We really appreciate it

6/10 Okay

Kamran

Stayed 2 nights in Dec 2023
Response from Host Team on 30 Dec 2023
Thank you for your feedback. We really appreciate it

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel, walls are a bit thin!
Hotel itself if nice. Walls are very thin, our bed which wasn't attached the wall moved when the people next door were having sex.
Stayed 2 nights in Nov 2023
Response from Host Team on 30 Dec 2023
Thank you for your feedback. We really appreciate it

2/10 Terrible

Ben

Stayed 1 night in Dec 2023
Response from Host Team on 11 Dec 2023
Thank you for your feedback! We really appreciate it

4/10 Poor

Faye

Liked: Cleanliness, staff & service
Not value for money at all! Lifts were broken I had noise from smokers until midnight out of the fire exit and a crying brat across the hall! No fridge or phone for £135 room I expect that at least! Room was cold had noisy heater on all night. Would not recommend at all!
Stayed 1 night in Nov 2023
Response from Host on 28 Nov 2023
Thank you for your feedback! We really appreciate it. We do hope to see you at Village Dudley again soon

10/10 Excellent

MARK

Stayed 1 night in Nov 2023
Response from Host on 26 Nov 2023
Thank you for your feedback! We really appreciate it

6/10 Okay

Susie

Business traveller, Travelled with partner
Liked: Amenities
Disappointing food, pricey drinks, little soundproofing in rooms.
Stayed 2 nights in Nov 2023
Response from Host Team on 20 Nov 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Christopher

Stayed 3 nights in Nov 2023
Response from Host on 14 Nov 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Karl

Stayed 1 night in Nov 2023
Response from Host on 14 Nov 2023
Thank you for your feedback! We really appreciate it

4/10 Poor

Robert

Stayed 2 nights in Nov 2023
Response from Host on 14 Nov 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Isabelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty clean, the bed was very comfy. Although the mugs in the room were dirty and at 10 o’clock on our first morning we had house keeping banging on our door shouting at us that check out is at 11 even though we weren’t due to check out on that morning? Other than that, the front desk staff were helpful and we had a nice stay.
Stayed 2 nights in Nov 2023
Response from Host Team on 7 Nov 2023
Thank you for your feedback! We really appreciate it. We do hope to see you at Village again soon

6/10 Okay

Gayle

Liked: Cleanliness, property conditions & facilities
Response from Host Team on 7 Nov 2023
Thank you for your feedback! We really appreciate it :-)

2/10 Terrible

Lorraine

Stayed 1 night in Nov 2023
Response from Host Team on 7 Nov 2023
Thank you for your feedback! We really appreciate it

2/10 Terrible

Derek

Stayed 1 night in Nov 2023
Response from Host on 4 Nov 2023
Thank you for your feedback, we really appreciate it

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff easy process
Stayed 1 night in Sep 2023
Response from Host on 24 Oct 2023
Thank you for your feedback! We really appreciate it :-)

10/10 Excellent

Jagpreet

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Host Team on 23 Oct 2023
Thank you for your feedback! We really appreciate it

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Shocking stay, loud music pumping out until after 1am !! Toilet taking forever to fill the cistern, not acceptable ! Room Doors made to slam so women throughput by loud residents returning to room !!
Stayed 1 night in Oct 2023
Response from Host Team on 22 Oct 2023
Thank you for your feedback! We really appreciate it. We take pride in guest satisfaction we hope to see you again at Dudley to restore your faith in Village

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Host on 4 Oct 2023
Thank you for your feedback. We really appreciate it!

4/10 Poor

Harminder

Travelled with partner
Disliked: Amenities
We were allocated a disabled room when we had not booked it. Everything thing in the bathroom very low, very little lighting in the bathroom -cannot do make up at all or see anything the mirror. The extractor fan in the bathroom not working and ceiling above shower mouldy. Poor bathroom conditions. We were not expecting this low level of standard from a village hotel that was not cheap. Very disappointed.
Stayed 1 night in Sep 2023
Response from Host Team on 26 Sept 2023
Thank you for your feedback! We really appreciate it. We are sorry your stay wasn't up to our usual standards, we take pride in guest satisfaction here at Village. We hope to see you at Village again soon.

10/10 Excellent

Kaitlyn

Stayed 1 night in Sep 2023
Response from Host Team on 23 Oct 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Tai Ho Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Host Team on 13 Sept 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop off point in the Midlands
This was a really good hotel to stay in with the family whilst visiting the Black Country Museum.
Stayed 1 night in Aug 2023
Response from Host Team on 2 Sept 2023
We are so happy you enjoyed your stay with us. Thank you for your feedback :)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Host Team on 29 Aug 2023
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very nice clean room great for relaxing in after a strenuous day would definately stay again Near bus stop for buses into Birmingham great place
Stayed 1 night in Aug 2023
Response from Host on 24 Aug 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Come to watch a gig
Big but friendly hotel, good check it, nice room hot day both windows opened and high quality fan, very powerful shower and very comfortable bed, Wi-Fi’s a bit hit n miss on the room tv only got bbc channels, breakfast again excellent great choice but no black pudding in the black county (criminal) definitely use again tho if visiting for another gig
Stayed 1 night in Aug 2023
Response from Host Team on 12 Aug 2023
Thank you for your review! We really appreciate it! We hope to see you at Village soon.