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Reviews of Holiday Inn Express Birmingham - Snow Hill, an IHG Hotel

3 out of 5
Holiday Inn Express Birmingham - Snow Hill, an IHG Hotel
Snow Hill Plaza St Chads Queensway, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 350 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Get stay
Stayed 1 night in May 2024
Response from HOM on 20 May 2024
Thanks for the 5/5 rating, Richard. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Tania

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were helpful, and the proximity to City Centre was very convenient. Breakfast was really sub-standard. Bed felt a bit uneven
Stayed 2 nights in May 2024
Response from HOM on 20 May 2024
Tania, thanks for taking the time to review our hotel! We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate the feedback and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern hotel. Good value with a plentiful breakfast. Hot or cold. Discount available for parking nearby. Staff very helpful and friendly.
Stayed 2 nights in May 2024
Response from HOM on 16 May 2024
Wow, 5-stars! Thanks so much, Jacqueline. We're happy you had a fantastic time with us! We hope to see you again and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Ian

Business traveller
Disliked: Property conditions & facilities
Would otherwise have been acceptable for the price, less than other typical local offers from the other chains. But broken sink tap (hanging off sink), broken door security latch, very noisy plumbing in ceiling, room a bit smelly (due to mechanical ventilation and sealed windows?).
Stayed 1 night in May 2024
Response from HOM on 9 May 2024
Hi Ian, thanks for the review. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Kalathiparampil Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from HOM on 30 Apr 2024
Wow, 5-stars! Thanks so much, Kalathiparampil Thomas. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Ramarao, South Shields

Liked: Cleanliness, staff & service, property conditions & facilities
As above
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 15 Apr 2024
Thanks for the review!All the best,Daniel

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is far from the hotel. I was charged £34 for parking even though the receptionist tokd me i don't have to pay for parking upon arrival. It was a terrible experience.
Stayed 1 night in Mar 2024
Response from HOM on 5 Apr 2024
Stephen, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location for city centre
Stayed 1 night in Dec 2023
Response from HOM on 29 Mar 2024
Wow, 5-stars! Thanks so much, Tony. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Jamieko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was great. Bed was crazy comfy!
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Wow, 5-stars! Thanks so much, Jamieko. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy - staff very helpful and within walking distance of where I was going
Stayed 1 night in Feb 2024
Response from HOM on 11 Mar 2024
Wow, 5-stars! Thanks so much, Greg. We're glad you felt the team were helpful. That's what we like to hear! We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice room, and brilliant staff
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Tom. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Syed

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Syed, thanks for the recommendation.Best wishes, Daniel -

4/10 Poor

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I would say that the check could have been better. The receptionist didn't explain about the need to use the key in lifts. Also, when we got the room a cleaner said that the child sofa bed was broken. Hence we had to move to a different bedroom. That aside, our experience was overall a positive one with nice, helpful staff, a gym and plenty of choice at the breakfast table. And a nice downstairs area to relax/drink in the evenings.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Paul, thanks for your review.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. We hope to see you again soon!Take care, Daniel -

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly efficient staff. Only problem was the card system in the lifts
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
We appreciate your kind words, Bernard.Take care, Daniel -

10/10 Excellent

Helen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the kind review, Helen.Best wishes, Daniel -

8/10 Good

J

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
J, thanks for the amazing review.Best wishes, Daniel -

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry
Spent the night sleeping on the floor as it was more comfortable than the broken sofa bed with a mattress that was made entirely of springs and akin to sleeping on a bed of nails. Tried the hotel 'restaurant' for our evening meal only to find the only thing on the menu was pizza. As I'm lactose intolerant this meant my family had to roam the streets looking for something to eat. Upon explaining how atrocious my nights sleep or lack of sleep was due to their inadequate facilities I did get told they are "sorry". Sorry for torturing their guests with such misery.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
We appreciate your feedback, Martin.We are concerned by your comments and would like you to reach out to us so we can discuss your experience. Please contact us via direct message with your contact details and we will be in touchTake care, Daniel -

8/10 Good

Anchal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for the review!All the best,Daniel

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked out within 30 minutes of checking in having been provided with a room that was in no condition for anyone to stay in. I won’t be going back.
Stayed 2 nights in Feb 2024
Response from HOM on 9 Feb 2024
Hi, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Anne-Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I had a great stay here. The staff were so accommodating. I was attending a conference the following day, and this was an excellent location for me to manoeuvre around Birmingham.
Stayed 1 night in Feb 2024
Response from HOM on 7 Feb 2024
Anne-Marie, thanks for the amazing rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

4/10 Poor

matthew

Disliked: Cleanliness, property conditions & facilities
hotel and room looks tatty and looked tired. my room had lots of marks and stains on walls and carpet and i had a disabled shower!!! Also if the hotel is being used to house certain groups of people it should be communicated at booking.
Stayed 1 night in Jan 2024
Response from HOM on 1 Feb 2024
Hi matthew, please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

8/10 Good

shoaib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all amenities
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
shoaib, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issue with electric. Quickly resolved and given a new room. Was on 9th floor and had to to use stairs when checking out as all lifts were full.
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Wow, 5-stars! Thanks so much, Lisa. Thanks for the feedback and we hope to welcome you back soon. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow hill hotel.
The snow hill is our go to hotel every time we visit Birmingham. It's close to the city centre. Quiet. Comfortable and friendly helpful staff. Definitely recommend to friends and family. Thanks again to all staff at the snow Hill.
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
Thanks for the 10/10 rating, Andrew. Hopefully, we will continue to exceed your expectations. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the parking and friendly staff
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Felicia, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from HOM on 23 Jan 2024
Hi Kevin, thanks for the rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOM on 19 Jan 2024
Hi Mark, thanks for the rating and we hope to welcome you back soon. All the best, Daniel - Hotel Operations Manager.

6/10 Okay

N

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 18 Jan 2024
Hi N, thanks for the rating. We hope to see you soon and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Andrew, thanks for the amazing rating. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Stayed overnight with a friend to attend a concert. Staff was helpful and I slept well. The place was clean and I enjoyed breakfast.
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Hi, thanks for the amazing rating. Knowing you had a great stay brings a smile to our faces! We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Jacob Stephen

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from HOM on 11 Jan 2024
Jacob Stephen, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Shilu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the 19thth floor as per my request, it was a great experience and view was mind blowing
Stayed 1 night in Jan 2024
Response from HOM on 10 Jan 2024
Wow, 5-stars! Thanks so much, Shilu. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

4/10 Poor

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from HOM on 10 Jan 2024
Hi Joyce, please feel free to drop us a message so we can hear your feedback. All the best, Daniel - Hotel Operations Manager.

8/10 Good

joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are not very clean. I was given a room on 5th floor. The couch in room had dirty stains all over it. The bathroom was dirty. I had to change my room to the top floor 19. The outside area was clean dining coud be a little bit better with more variety of food. Juice was waterless. Staff were okay
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
joanne, thanks for the amazing rating. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Jaimi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok, clean enough
Sofa bed for kids not comfortable but room clean enough. Breakfast was practically sold out and had to wait for a table. Good location for shopping
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Jaimi, thanks for the amazing rating. We appreciate the feedback and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Alesia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Alesia. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

ABUL Hasan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your review, ABul.Hoping to see you again soon. All the best, Daniel -

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, helpful staff, lovely clean room
Stayed for one night after theatre trip. Reception were so helpful, gave us a map to walk to venue. Booked in later on return, no problems at all. Slept well, lovely and clean. Great shower and complimentary shower gel shampoo etc. hairdryer, tv, ironing board all available. Just great value and great staff. Breakfast was perfect, good choices. Would definitely stay again
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thank you for sharing your positive experience! All the best, Daniel -

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Nicholas.All the best, Daniel -

10/10 Excellent

andrea

Stayed 5 nights in Dec 2023
Response from HOM on 18 Jan 2024
Wow, 5-stars! Thanks so much, andrea. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

janet

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate your feedback, Janet.All the best, Daniel -

8/10 Good

Opeyemi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Opeyemi, thanks for the amazing review.All the best, Daniel -

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the kind review,Nicholas.Best wishes, Daniel -

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Good stay, all staff were helpful and polite, Room was clean and bed comfortable nice large shower.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the perfect rating, C.Best wishes, Daniel -

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I was early arrived at 1pm . I was checked in without a problem .Thank you.. Only one problem was the lift on the far right would not work with the key card . Frustrating when your not used to using it for the first time
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thank you for sharing your positive experience! Best wishes, Daniel -

6/10 Okay

Shana

Travelled with family
Disliked: Staff & service, room comfort
Not pushchair friendly had to carry the pram up and down the stairs to get to the lift. Wanted some milk for the room took so long I had to abandon that idea. Sofa bed was uncomfortable. Room was not spacious enough for a family of 4. Noisy neighbours that kept waking my baby up at night.
Stayed 1 night in Dec 2023
Response from Dan - Hotel Operations Manager on 27 Dec 2023
Shana, thanks for your feedback.We're sorry to see you waited too long for the milk you requested and we apologise that you were disturbed by other guests.We hope to welcome you back to the hotel in the future so we can provide a better service.All the best,

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from HOM on 22 Dec 2023
Thanks for the perfect rating, Richard. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

4/10 Poor

Emori

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Would not stay again
We stayed in two rooms, one was okay and the other was bad. Bathroom door was almost falling off the hinges. Door to the room deadlock was missing. Chunk of the sofa missing…would not stay there again. Breakfast was fine, as expected.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your feedback, Amori.We're sorry to hear about the door issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. Hoping to see you again soon. All the best, Daniel -

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wow, 10/10! Thanks so much, Paul.All the best, Daniel -

10/10 Excellent

Geraldine

Stayed 1 night in Dec 2023
Response from HOM on 13 Dec 2023
Thanks for the 10/10 rating, Geraldine. We hope to see you again and All the best, Daniel - Hotel Operations Manager.