Birch Hill Hotels, North Conway

"Staff was all helpful and kind for the most part. Their spa I would not recommend at all. Had a horrible first time experience at a couples massage. Was asked at the beginning of massage if there were problem areas to focus on. I told my therapist my forearms. When I brought up at the end of my massage that my forearms were in pain (because they had not been touched and I didn’t want to be rude) her response was “well I guess you need to get more massages”. The woman my girlfriend had was nice enough though. A lot of rusted areas in my hotel room tub and on the heater. Under the bed had not been vacuumed and I found a child’s toy under there, which further proved it had not been cleaned in a while. My heat stopped working about 11 pm my second night and was promptly taken care of. Outdoor pool and hot tub was nice and I saw staff testing the water on a regular basis which was nice. I’d be willing to stay again if I had to because of the staff, but it would not be my first choice. "

"It was my first time staying at a hotel as an adult, this was for my 21rst birthday. The staff was incredibly friendly and welcoming. "

"Great experience with Emily at Check in. Property a bit dated but we like quirky. Breakfast was good, several selections available. We will definitely stay again."

"Comfortable bed and decent room. Great location. Decent breakfast options. Building needs updating."

"Beautiful, clean room. Hotel is across the street from the outlets and close to other amenities. "

"The room was great! Very clean and comfortable. The staff was very friendly and helpful. Breakfast was nice as well! The one thing we didnt like was the pool. It was cloudy, like it hadnt been cleaned for a while. It was not very warm either."

"Decor a little outdated. Beautiful view! "

"Nice and clean"

"This was our second stay at The Glen House and were as impressed as our first stay, a year ago. We will absolutely return!"