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Reviews of La Quinta Inn & Suites by Wyndham Biloxi

2.5 out of 5
La Quinta Inn & Suites by Wyndham Biloxi
957 Cedar Lake Road, Biloxi, MS

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 87 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay
Stayed 1 night in May 2024

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff (Cheryl was great!) Older hotel could use a few updates over all would stay there again.
Stayed 2 nights in May 2024

8/10 Good

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great
Stayed 1 night in May 2024
Response from Jocelyn on 17 May 2024
Thanks for staying with us. We are pleased that you enjoyed the pool and appreciate your feedback!

6/10 Okay

Tommie, HERNANDO

Business traveller
Liked: Cleanliness, staff & service
I've stayed here several times over several years. It's not fancy but it's generally sufficient for my needs and budget. This time the room had a marked odor. It was a mixture of mildew, pine scented cleaner and, maybe, weed. The facilities appeared clean and tidy. The staff is friendly.
Stayed 1 night in May 2024
Response from Jocelyn on 17 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sabrina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, friendly staff, amazingly hot breakfast, the pool was even open for a night dip! Beds were great and comfy AND clean! And I loved the fact that they had availability when nobody else did, they saved the day! Thank you La Quinta!
Stayed 2 nights in May 2024
Response from Jocelyn on 9 May 2024
Sabrina, Thank you for taking the time to leave us your feedback on your most recent stay with us. I am pleased to hear we were able to accommodate you for your lodging needs and that you had a wonderful stay. We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day.

8/10 Good

Curtis

Stayed 3 nights in Feb 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jocelyn on 4 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here in past and have had no issues or major concerns, it was convenient to my needs.
Stayed 1 night in Apr 2024
Response from Jocelyn on 30 Apr 2024
Ronnie, Thank you for taking the time to leave us your feedback on your most recent stay with us. I am pleased to hear that you had a pleasant and enjoyable stay. Here at Laquinta Biloxi MS we strive to ensure all of our guest have the best stay possible and again, I am pleased to hear that we were able to do so for you! We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Jocelyn on 30 Apr 2024
Jacob, Thank you for taking the time to leave us your feedback on your most recent stay with us. I am pleased to hear that you had a great stay. Here at Laquinta Biloxi MS we strive to ensure all of our guest have the best stay possible and again, I am pleased to hear that we were able to do so for you! We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional efficient and friendly
Stayed 1 night in Apr 2024
Response from Jocelyn on 14 Apr 2024
Debra, Thank you for taking the time to leave us your feedback on your most recent stay with us. I am pleased to hear that you experienced professional and excellent customer service from our staff members. Here at Laquinta Biloxi MS we strive to ensure all of our guest have the best stay possible and again, I am pleased to hear that we were able to do so for you! We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

6/10 Okay

Shante

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The beds were very small. I booked for double queen size bed but instead I got two full (if you could call them that more like a extra large twin) size bed. The shower head had hard water buildup on it. The knobs on the microwave (which was dated) came off. Also may I make an suggestion look at the weather for the day so housekeeping can know what to leave the a/c on in the room. It bad when you walk in your room and its freezing because the a/c is on 60. If it's freezing outside then the room needs to be on heat.
Stayed 1 night in Mar 2024
Response from Jocelyn on 3 Apr 2024
Shante, Thank you for taking the time to leave us your feedback on your recent stay with us. I would like to take the time and apologize that you did not have a pleasant stay and that we failed to meet your expecations. Here at our property, we do not have queen size double beds; they are full size. I do apologize that you were not aware of this per booking your reservation. I would like to also apologize regarding the build up on the shower head and the knobs on the microwave. I will be letting maitenance know this so we can get this fixed right away. Thank you for bringing this to our attention. I will also be bringing to houskeeping staff attention to make sure that the AC is not left on anything below 68. Again, thank you for taking the time to leave us your feedback and we hope to have you stay with us again in the near future for your lodging needs and to better serve you. Have a wonderful day.

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed
Stayed 1 night in Feb 2024
Response from Jocelyn on 30 Mar 2024
Jacob,Thank you for taking the time to leave us your review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the property was very clean
Stayed 4 nights in Mar 2024
Response from Jocelyn on 30 Mar 2024
Jeffrey,Thank you for taking the time to leave us your review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Corey, Linden

Disliked: Staff & service, amenities, property conditions & facilities
Holding funds on my card for an excessive amount of time.
Stayed 1 night in Mar 2024
Response from T. Crawford on 25 Mar 2024
Corey,Banks can hold up funds up to 5-14 business days, and I am sorry to hear that your funds are being held longer than expected. I would love to contact your bank and give them a Credit Card release form to get these funds released back to you in a timely manner. Please contact me at the hotel to further discuss our options.

2/10 Terrible

Ed, North Miami Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a rather poor condition. The furniture is both damaged and dirty, with a noticeable roach-like odor permeating the air. In the morning, when I encountered an employee and greeted her, she did not acknowledge me or respond. During breakfast, a staff member reprimanded me for supposedly using too much batter in the waffle maker. The room was unclean, with a sense of disrepair evident throughout. The beds were uncomfortably firm, leading to a night of itching. The constant noise of people talking and walking made it seem as if they were inside the room with me. Given the overall experience, it felt more like a motel than a hotel. I eagerly awaited my departure from the premises. The only positive was the lady who checked us in, she was very nice, welcoming and friendly.
Stayed 1 night in Mar 2024
Response from T. Crawford on 25 Mar 2024
Ed, I would like to start off by saying that we are terribly sorry you had to experience this while lodging with us. I have taken notes and will be sharing your feedback with my staff, so we are able to correct where we went wrong. It is through comments such as yours that helps us improve the level of service, we are providing to each and every guest. We do hope that you can give us another chance to give you the stay that you deserve here from us.

10/10 Excellent

Ronnie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from T. Crawford on 25 Mar 2024
Ronnie,Thank you for taking the time to leave us your review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

james

Liked: Cleanliness, amenities
Nice stay for the cost…tight parking lot…small grounds
Stayed 2 nights in Mar 2024
Response from T. Crawford on 11 Mar 2024
James, Thank you for leaving us your feedback. I will be sharing your feedback with the team. We strive to make sure each and every customer have an enjoyable experience. We hope to see you agian soon!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice, clean room.
Stayed 1 night in Mar 2024
Response from T. Crawford on 11 Mar 2024
Robin, Thank you for taking the time to leave us your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again!

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Got double charged, the room had roaches, shower barley worked, everything looked god awful.
Stayed 1 night in Mar 2024
Response from T. Crawford on 8 Mar 2024
Christopher, thank you for taking the time to leave us your feedback. I would love to hear more about your experience with us, so we are able to correct where we went wrong. We take issues like this very seriously and work with a Pest Control company that come service us frequently. Please feel free to contact me at the hotel to further discuss these issues and thank you again for your review.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jocelyn on 14 Feb 2024
Thank you for taking the time to leave us your feedback. We are pleased to see that you had an enjoyable stay and hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

6/10 Okay

ron

Stayed 1 night in Jan 2024
Response from Jocelyn on 6 Feb 2024
Thank you for taking the time to leave us your feedback. We hope that you had an enjoyable stay and to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

4/10 Poor

Ronald

Stayed 1 night in Jan 2024
Response from Jocelyn on 7 Feb 2024
Thank you for taking the time to leave us your feedback. We hope that you had an enjoyable stay and to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jocelyn on 7 Feb 2024
Thank you for taking the time to leave us your feedback. We are pleased to see that you had an enjoyable stay and hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

10/10 Excellent

Ricky

Liked: Staff & service
LaQuinta in Biloxi
Very convenient to earing establishments in the area such as Applebees and McDonalds and KFC. Only complaint I have is that shower head neads to be updated.
Stayed 1 night in Jan 2024
Response from Jocelyn on 7 Feb 2024
Thank you for taking the time to leave us your feedback. We are pleased to see that you had an enjoyable stay. We will be letting our maintenance know of the shower head. Thank you for bringing this to our attention. Again, thank you for taking the time to leave us your feedback. We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jocelyn on 7 Feb 2024
Thank you for taking the time to leave us your feedback. We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

10/10 Excellent

Tammy

Stayed 3 nights in Dec 2023
Response from Jocelyn on 7 Feb 2024
Thank you for taking the time to leave us your feedback. We are pleased to see that you had an enjoyable stay and hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

6/10 Okay

ameatrice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water was awesome. Clock didnt work. Room had a smell.
Stayed 2 nights in Jan 2024
Response from Jocelyn on 9 Jan 2024
Thank you for taking the time to leave us your feedback and letting us know that the clock did not work and the odor of the room so we can get the problem corrected. We hope to have you stay with us again in the near future for your lodging needs.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here, the staff are very friendly and helpful! The property is a bit older but “Homey” type feel, breakfast is pretty good and it’s free so there that! Nothing fancy but not expensive and it’s clean.
Stayed 3 nights in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary getaway. Perfect
Our stay was great and this wasn't our first time. We'll be back.
Stayed 2 nights in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

8/10 Good

P

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
They allow for us to bring our pet dog. He is 10 years old and loves being with us, almost as much as we love having him with us. Staff friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you experienced wonderful customer service and had a pleasant stay!

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jocelyn on 6 Feb 2024
Thank you for taking the time to leave us your feedback. We hope that you had an enjoyable stay and to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

6/10 Okay

Brendan

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very noisy. Weird smudge in floor of shower. No ability to close curtains.
Stayed 1 night in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thank you for taking the time to leave us your feedback. We will be addressing your concerns and hope to have you stay with us again in the near future for your lodging needs.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Jocelyn on 7 Feb 2024
Thank you for taking the time to leave us your feedback. We are pleased to see that you had an enjoyable stay and hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

6/10 Okay

Tambra

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

4/10 Poor

Charles

Travelled with pets
Liked: Staff & service
An older property so it doesn't really look the photos. The staff was kind and friendly, but the lobby and hotel just looks like it could use some new paint and some repairs.
Stayed 1 night in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you experienced excellent customer service and overall had a pleasant stay!

8/10 Good

CHARLTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, staff, good breakfast and price. Will stay there again.
Stayed 1 night in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

2/10 Terrible

Carl

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jocelyn on 6 Feb 2024
Thank you for taking the time to leave us your feedback on your most recent stay with us. We would love to hear more about your stay to better correct where we went wrong. You can contact us directly at the hotel to speak with management Monday-Friday during business hours. Thank you.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
I was grateful that we were able to stay due to last minute changes on the Thanksgiving Holiday. Staff was very friendly and accommodating.
Stayed 3 nights in Nov 2023
Response from Jocelyn on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback and are pleased that you received excellent customer service and had a pleasant stay! We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Jocelyn on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

10/10 Excellent

Katherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Jocelyn on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in was very pleasant. Great service. Gps sent me around the block behind the hotel and back. Have to pay close attention to get in the right entrance. Breakfast was good. Plenty of tv channels to watch. Sink plug was missing. All staff don't speak to you.
Stayed 2 nights in Nov 2023
Response from Jocelyn on 29 Nov 2023
Dear Joseph,Thank you for contacting us regarding your recent experience.We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We sincerely appreciate your feedback and choice of La Quinta of Biloxi for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Douglas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed 2 nights. The 1st night was perfect. The 2nd night we stayed in a different room that was horrible (rm 326). It obviously had had serious prior water damage/issues. The sub floor was soft and not level in several areas of the room. The metal hinges on the doors and anything including the ironing board that was metal was rusted. The door frame around the closet was rotted and bubbling because of the moisture. We should have known something was not right when we walked down the hallway towards our room and fans were drying the carpeting in the hallway. There was also a dehumidifier running in our room when we entered. During the night moisture actually seeped up through the hardwood flooring and created small puddles on the floor and made the bottom of my fabric duffel bag that was full of my clothes wet. My wife is complaining of headaches and nasal issues today. We’re certainly hoping it isn’t a result of mold in the room. The room and possibly others on that floor shouldn’t be rented until remodeling.
Stayed 1 night in Nov 2023
Response from Jocelyn on 29 Nov 2023
Dear Douglas,Thank you for choosing to stay with us for your recent visit to Biloxi MS.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay with us regarding your second night stay helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from La Quinta, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay will help us identify the opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Check in so easy. Desk clerk very nice.
Stayed 1 night in Nov 2023
Response from Jocelyn on 29 Nov 2023
Dear Edith,Thank you for contacting us regarding your recent experience.We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We sincerely appreciate your feedback and choice of La Quinta of Biloxi MS for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This was a great hotel with great customer service. Rooms were very clean.
Stayed 3 nights in Nov 2023
Response from Jocelyn on 20 Nov 2023
Thank you for taking the time to leave us your feedback on your most recent stay with us. We are delighted to hear that you had an excellent stay with us and experienced wonderful customer service and a clean room. We hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day!

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities
Convenient location with a reasonable price.
Stayed 1 night in Nov 2023
Response from Jocelyn on 12 Nov 2023
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

8/10 Good

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restful Stay
Stayed 1 night in Nov 2023
Response from Jocelyn on 8 Nov 2023
Thanks for staying with us. We appreciate your feedback and are pleased that you had a pleasant stay!

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Very good stay Nice clean smell
Stayed 2 nights in Nov 2023
Response from Jocelyn on 8 Nov 2023
Thanks for staying with us. We appreciate your feedback and are pleased that you received excellent customer service from our staff and had a pleasant stay!

10/10 Excellent

joseph

Liked: Cleanliness, property conditions & facilities
The personal made my stay great.
Stayed 1 night in Oct 2023
Response from Jocelyn on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback and are pleased that you received excellent customer service from our staff and had a pleasant stay!