Let me start with the positives, very nice home from the outside and location is perfect for families with kids that just want to hang our and sled outside. Stepping inside you still think you scored a nice rental property, until you realize: half the lights don't work, couches, which double as pull out beds are completely broken and when you sit it feels like you are sinking to the floor, extremely uncomfortable. Moving on to the kitchen, dishwasher never worked, and all the pots, pans, and cooking utensils were insufficient. Heater never worked properly and would always jump up to 82 regardless of desired temperature.
As the person responsible for the rental, I was embarrassed since 3 other families were staying with us and for what we paid per night, I would have expected MUCH more. I was in communication with the property manager throughout and requested a discount for our inconveniences. Here is the response via email. " The problems that you are mentioning are not verifiable and we have been more than faithful in believing that your party is not responsible for any of the said issues. It appears that we need to have a person from our staff to come verify as none of these problems existed before your stay. If you are expecting any discount, you and your party should vacate the property immediately. As our Rental Agreement states, we do not take responsibility for any amenities that are broken or in non-working order and do not refund money for this purpose. We handle broken or non-working amenities or uncleanliness by sending our cleaners to solve the issues. We do not solve issues by giving out refunds. You stated that you do not want the cleaners, so we are lead to believe that your issues are minimalist and your intent is only to get a discount.
Please let us know."
Not the response you want to hear when traveling with 4 families, 16 people on New Year's eve.
To the owners of the property, you have nice home that needs a significant upgrade to the furniture, kitchenware, and amenities. You should also work with a management company that doesn't have a take it or leave it attitude. We were only there 3 nights so you cant "Solve" broken coaches, dishwasher, furniture, etc. without a significant disruption to our stay. Thank you.