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"Staff was very friendly. Room has a character, confy bed. Car park is quite far but you can park next to reception for loading/unloading. Breakfast was great with so many options. Only negative thing I'd say is they are charging €6 when you order food to room which is quite high I think. "

"We really enjoyed the hotel, very clean, good atmosphere!!! "

"I did not drive to or from the hotel."

"Breakfast was great, many choices from eggs to cheese to cereals and yogurts and breakfast pastries & at 12€ also great value. The whole hotel is immaculate including bathrooms both those with the room and the public ones. Staff were incredibly friendly & helpful. The location is amazing , a 3 minute walk from the train station and 10 minutes to the Piazza Grande & close to many good restaurants. Wifi is very good and easy to connect to, beds are comfortable with really nice bed linens. The icing on the cake is the rooftop terrace. Checkout is 11 AM, but our train wasn't until 4PM. After walking to 2 museums and having lunch at a local restaurant , we returned to the hotel to pick up our bags and were welcome to wait either in the lounge off the lobby or on the Terrace. An excellent hotel for the price."

"The room was full of ants and other small insects. I was staying in the middle of Tuscany wine country, I would expect my room to have a corkscrew and at least glass glasses. The room only had flimsy plastic cups. "

"Most gorgeous setting, lovely staff and delicious food. We will definitely be back!"

"Breakfast menu is basic and poor. "

"Room was large and very clean. Bed was king sized and comfortable. Check-in was easy with underground parking for a nominal fee. Hotel is right outside downtown area, making it super walkable. Breakfast was great with many options. "

"The heat in the room and bath were not working. Fortunately there were extra blankets ! "