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Reviews of Aparthotel Adagio Berlin Kurfürstendamm

Aparthotel Adagio Berlin Kurfürstendamm
Lietzenburger Str. 89a, Berlin, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 726 out of 1340 reviews" "
Rating 8 - Good. 526 out of 1340 reviews" "
Rating 6 - Okay. 66 out of 1340 reviews" "
Rating 4 - Poor. 13 out of 1340 reviews" "
Rating 2 - Terrible. 9 out of 1340 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities
Well equipped property, great area although a little far aware from the main museum district / Reichstag etc. Room was in need of a good paint and minor cleanliness issue. Good facilities at property such as table tennis, football table and gym.
Stayed 5 nights in Feb 2024
Response from Robert Reuter, General Manager on 27 Feb 2024
Dear Andrew,Thank you for taking the time to share your review.We're delighted to hear that you found our property well-equipped and appreciated the amenities, such as the gym and table tennis facilities. It's wonderful to know that our location provided a great base for your stay, despite being a little distance from the museum district. We're sorry to hear that there were aspects of the room presentation that did not meet your expectations. Please be assured that we take pride in our high-quality bed furnishings and weekly cleaning service, and we regret that we missed the mark during your visit. Rest assured, we are committed to providing comfortable and clean accommodations for all our guests.We do hope to welcome you back again in the future. Kindest regards,Robert Reuter, General Manager

10/10 Excellent

Rata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were exceedingly helpful and kind, went above and beyond to help with our needs!
Stayed 5 nights in Jan 2024
Response from Robert Reuter, General Manager on 21 Jan 2024
Dear Rata,We are grateful for this kind review about your recent stay.We're thrilled to hear that our reception staff provided excellent service and were able to assist with all your needs. We pride ourselves on maintaining a high standard of cleanliness and are glad you took notice. Furthermore, it's wonderful to know that the amenities in your apartment contributed positively to your stay.We look forward to welcoming you back. Best regards,Robert Reuter, General Manager

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Manager on 12 Jan 2024
Dear Gary,We appreciate that you took the time to share your feedback.We are thrilled to hear that we met your expectations during your stay, and thank you for your positive rating regarding our rooms; it is always rewarding to get such feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

8/10 Good

Abdul

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Dear Abdul,We are grateful for this kind rating about your recent stay.We are pleased that you had a pleasant experience overall and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,

8/10 Good

Kenneth

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023
Response from Manager on 21 Dec 2023
Dear Kenneth,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes for the holiday season!

8/10 Good

Kenneth

Liked: Cleanliness, room comfort
Freezing start!
Nice comfortable stay at the Adagio. Arrived late 23:30 due to flight and train drivers strike. Couldn’t get in the front door because nobody was at the reception desk. Spent 10 frustrating minutes in the cold before someone exited and we got inside. Still nobody at reception and nobody answered the phone number supplied. Finally someone came to check us in. Room was ok but looking tired in places especially on the corners of the kitchen and the kitchen wall below the counter which was tatty. The service wasn’t as good as last year! Reception promises were not kept. Although the staff were generally friendly. Good location!
Stayed 4 nights in Dec 2023
Response from Robert Reuter, General Manager on 18 Dec 2023
Dear Kenneth,We appreciate receiving your feedback following your recent stay with us.We're glad to hear that you found our location to be convenient and our team friendly. It's also pleasing to know that you had a comfortable stay overall. Regarding the initial wait at the reception, our team is available 24/7 to assist our guests, and we regret any inconvenience caused by the delay you experienced. We have noted your observations about the room's condition and appreciate your feedback, which is crucial for our continuous improvement. Please rest assured that we strive to maintain our accommodations to the highest standard.We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards,Robert Reuter, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The staff at the reception was very friendly and helpful. The location of the hotel closed to Kudamm but still quite.
Stayed 3 nights in Nov 2023
Response from Robert Reuter, General Manager on 20 Nov 2023
Dear Guest,Thank you for taking the time to review your recent stay.We're delighted to hear that our team at the front desk provided you with excellent service and that you enjoyed the peaceful yet central location of our establishment, just a short stroll from the vibrant Kurfürstendamm. We take pride in maintaining high standards of cleanliness and comfort, so it's gratifying to know that these aspects of your stay were to your satisfaction. We're committed to offering a serene environment where our guests can relax and feel at home.We hope to have the pleasure of welcoming you again in the future. Best regards,

10/10 Excellent

Catherine

Travelled with partner
Good location near the Ku’Damm and transit, supermarkets nearby, clean and well equipped kitchen.
Stayed 7 nights in Nov 2023
Response from Robert Reuter, General Manager on 13 Nov 2023
Dear Catherine,Thank you for taking the time to review your stay.We are glad to hear that you appreciated our convenient location near Ku'Damm and public transit, as well as the nearby supermarkets. It's great to know that you found our apartments clean and well-equipped, especially the kitchen area.We all certainly look forward to seeing you in the future. Best wishes,

10/10 Excellent

Fikriye, Brooklyn

Stayed 2 nights in Oct 2023
Response from Manager on 15 Nov 2023
Dear Fikriye,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,

10/10 Excellent

Hiroo

Liked: Cleanliness, amenities, property conditions & facilities
The room was new and clean. There was a kitchen in the room.
Stayed 4 nights in Oct 2023
Response from Manager on 26 Oct 2023
Dear Hiroo,Thank you for such a positive review.We are delighted to hear that you found the room to be new and clean. Our team works hard to maintain a high standard of cleanliness in all our rooms. It's also great to know that you appreciated the kitchen in the room, as we strive to provide our guests with the convenience of a fully equipped kitchen during their stay.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

6/10 Okay

Firouzeh

Travelled with family, Business traveller
Liked: Amenities
This is an apartment hotel. They don’t clean your room during your stay. I didn’t know when I booked it. But they emailed me immediately that it is like that. I didn’t think of it that much at that time. But it definitely was an issue for me after two days. The room had a kitchen with all the necessary things for cooking which I didn’t use. It might be good for some people but not for me. The breakfast was fantastic.
Stayed 4 nights in Oct 2023
Response from Manager on 17 Oct 2023
Dear Firouzeh,Thank you for taking the time to share your review.We are glad to hear that you enjoyed our fantastic breakfast selection. We appreciate your feedback regarding the room cleaning and understand that it may not suit everyone's preferences. As an aparthotel, we offer weekly cleaning for stays longer than 8 nights, with additional cleaning services available upon request. Our rooms are equipped with kitchens to provide a comfortable and convenient stay for our guests, and we are sorry if this was not to your liking.We hope that despite these concerns, you were able to enjoy your stay and make the most of our prime location and other amenities.We hope to welcome you for an improved experience. Best wishes,

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the most quiet hotel rooms we have ever stayed in, even with windows open. Excellent and convenient location.
Stayed 12 nights in Sep 2023
Response from Manager on 10 Oct 2023
Dear Terry,Thank you for taking a moment to review your experience.We are delighted to hear that you found our hotel room to be one of the quietest you have ever stayed in. It's also great to know that you appreciated our convenient location, just a short walk from the famous Kurfürstendamm and easy access to the main attractions of the city.We look forward to welcoming you back on your next visit to Berlin. Best regards,

10/10 Excellent

Jacob

Stayed 3 nights in Oct 2023
Response from Manager on 10 Oct 2023
Dear Jacob,Thank you for such a positive review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We would be delighted to welcome you back.Take care,

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful, great location.
Stayed 6 nights in Sep 2023
Response from Manager on 5 Oct 2023
Dear Denise,Thank you for taking the time to review your stay.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We look forward to seeing you again.Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Large clean room close to Ku-Damm
We had a wonderful stay at the Adagio. Very clean, well maintained hotel. Our room was large and clean, with a full kitchen. A block off the main street Ku-Damm in a quiet location. Close to many restaurants and grocery stores. The breakfast buffet was delicious and well stocked. Staff very friendly. Appreciated the later checkout as our baby was napping. Would definitely stay again on a future visit to Berlin.
Stayed 3 nights in Sep 2023
Response from Manager on 4 Oct 2023
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our rooms to be large, clean, and well-maintained, with a full kitchen. Our location just a block away from the main street Ku-Damm offers a quiet setting while still being close to various restaurants and grocery stores. It's great to know that you enjoyed our delicious and well-stocked breakfast buffet, and found our team to be friendly. We appreciate your kind words and are glad that the later checkout time was convenient for your baby's nap.We look forward to welcoming you back on your next visit to Berlin. Best regards,

10/10 Excellent

Nick

Liked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Manager on 2 Oct 2023
Dear Nick,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, room comfort
Cozy and nice aparthotel
Great place to stat close to the marathon start
Stayed 5 nights in Sep 2023
Response from Manager on 28 Sept 2023
Dear Samuel,Thank you for taking the time to share your experience at our aparthotel.We are delighted to hear that you found our aparthotel cozy and enjoyed its convenient location close to the marathon start. Our goal is to provide a comfortable and pleasant stay for all our guests, and it's great to know that we were able to meet your expectations.We appreciate your positive feedback on the room cleanliness and comfort, as we take pride in maintaining a high standard of quality in our accommodations.We look forward to your next visit, Best regards,

8/10 Good

Steven

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartments, not the biggest but OK. Kitchen is small but OK.
Stayed 5 nights in Aug 2023
Response from Manager on 11 Sept 2023
Dear Steven,Thank you for your review of your recent stay.We are glad to hear that you found our apartments to be nice and appreciated the kitchen facilities. We understand that the size of the apartments might not be the largest, but we strive to provide a comfortable and well-equipped space for our guests. Our Studio Rooms and Apartments come in different sizes, ranging from 25 to 55 sqm, to cater to various needs and preferences.We appreciate your feedback on the room cleanliness and hotel condition, and we will continue to work on improving these aspects to ensure a pleasant stay for all our guests.We hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Good

Minna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location of this hotel is good and the stuff is friendly. A grocery store is very near the hotel. Our apartment was in the first floor and it was clean and there was space enough for our family but it was very dark in there. I mean that even with the lamps it was dark inside the room. All in all we liked the place and could go there again.
Stayed 6 nights in Jul 2023
Response from Manager on 25 Jul 2023
Dear Minna,We would like to thank you for this review about your recent stay.We are pleased you found our location convenient and our team friendly. Furthermore, we appreciate your feedback regarding the lighting in your apartment. While our rooms are designed to provide a cosy atmosphere, we understand that personal preferences may vary. For future stays, please feel free to reach out to our 24-hour reception team, who can assist with any additional lighting needs or even suggest a different room with more natural light if available.Nevertheless, we are glad that you enjoyed your stay overall and would consider returning.We look forward to welcoming you and your family back in the future. Best regards,

4/10 Poor

Tammy, Irwin

Liked: Cleanliness, amenities
This would be a great aparthotel for spring, fall or winter. It's on a side street and relatively quiet. It's nice to have a kitchen. However, there is false advertising as there is no real air conditioning. They say they have an "eco air-conditioning system" but it does not cool the rooms. You have to open the window, but windows only open 2 inches. You then have to have special permission to have staff unlock window to open it completely. Even with windows open, it was still quite warm. Funny that the lobby is cool, especially the area in front of the elevators.
Stayed 9 nights in Jun 2023
Response from Manager on 4 Jul 2023
Dear Tammy,Thank you for taking the time to share your feedback.We are glad to hear that you appreciated the quiet location and the convenience of having a kitchen in your room. Our aparthotel is indeed situated in a peaceful area, yet close to the famous Kurfürstendamm and main attractions of the city.We apologize for any discomfort you experienced regarding the air conditioning system. Our eco air-conditioning system allows each guest to adjust the temperature individually by up to + or - 5C with the room thermostat. We understand that the window opening may have been limited for security reasons, but our reception team is always available to assist with any issues, including providing written permission for a full window opening. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you for another pleasant stay. Best wishes,

8/10 Good

Eran

Not a smart design , great location
The picture is missleading the bed is a murfy bed that folds up. So you can put a table and two chairs. So hard to find space to eat when the bed is down the bathroom is huge. So not a good lay out .to much furniture. Pillows are horrible. They wanted 3 euro for another towel . Great location quiet pretty decor.
Stayed 6 nights in Jun 2023
Response from Manager on 1 Jul 2023
Dear Eran,Thank you for taking the time to share your experience with us.We are glad that our convenient location was ideal for your requirementsRegarding the bed, we offer high-quality beds in various sizes and configurations to suit different preferences. We apologize if the layout of the room did not meet your expectations. For future stays, please feel free to request a room with a different layout, as we have various options available.We regret to read that our pillows were not entirely to your liking; if informed our team will do their best to find a more comfortable solution.As for the towel, we provide weekly cleaning and towel changes for stays longer than 8 nights, but additional services can always be booked if needed.We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,

10/10 Excellent

Patrick D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff, lots of useful information.
Stayed 6 nights in Apr 2023
Response from Manager on 5 May 2023
Dear Patrick,We appreciate that you took the time to share your feedback.We are thrilled to hear that we met your expectations during your stay, and thank you for your kind comments regarding our team, it is always rewarding to get such feedback.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Great room and good facilities. Very close to transport connections.
Stayed 5 nights in Apr 2023
Response from Manager on 11 Apr 2023
Dear Stuart,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us, and are pleased that you appreciated our high standards and facilities.We look forward to welcoming you back. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Great staff
Great customer service, the staff was very friendly and super helpful. I was not satisfied with the cleanliness of my first room nor my replacement. I was so exhausted, I just fell asleep in my replacement. The beds were clean and white. The room just needed a good sweep and wipe down. Some dishes needed to be clean again. The hallway have a weird smell, I think the carpet needs to be cleaned. I’m overall stay was good because of the staff.
Stayed 7 nights in Feb 2023
Response from Robert Reuter, General Manager on 2 Mar 2023
Dear Guest,Thank you for taking the time to write this review.Whilst we’re happy to receive your positive feedback and kind words about our team, we’re sorry to hear you weren’t entirely satisfied.We regret that you don’t feel our high standards were upheld on this occasion; we thank you for bringing this to our attention and, rest assured, your comments will be discussed with our housekeeping team.We’re pleased to hear, however, your bed met your expectations and you were able to rest well.We hope to welcome you back for a more improved experience. Best wishes,Robert Reuter, General Manager

10/10 Excellent

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredibly friendly and accommodating staff. Great location with easy access to public transport and a huge selection of restaurants in the vicinity (including gluten free). Will be back next year.
Stayed 5 nights in Feb 2023
Response from Robert Reuter, General Manager on 15 Feb 2023
Dear Erin,Thank you for taking a moment to review your experience.It is truly a delight to read that you enjoyed your stay with us, we take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to welcoming you back in the future.Best wishes,Robert Reuter, General Manager

8/10 Good

Maria

Stayed 2 nights in Nov 2022
Response from Robert Reuter, General Manager on 7 Dec 2022
Dear Maria,Thank you for your rating.We are happy to have met your requirements.However, we would love to know what would have made your stay a perfect one.We hope to have the pleasure of seeing you again in the future. Kind regards,Robert Reuter, General Manager

8/10 Good

Allan Peter

Liked: Cleanliness, property conditions & facilities
The only reason I didn't give this hotel 5 stars is that the wifi wouldn't connect with my laptop, though it did connect with my iPhone. I have used the laptop with wifi in dozens of other locations so it's not a problem with the computer. When I inquired about this, the receptionist was polite and tried to help but also could not find a solution. I did need to use the computer for work so this was inconvenient.
Stayed 2 nights in Nov 2022
Response from Robert Reuter, General Manager on 15 Nov 2022
Dear Peter,Thank you for taking the time to review your recent stay.We are pleased to know that you had an enjoyable stay.We do, however, apologise for any inconvenience caused by the technical issue with our wi-fi; rest assured, this will be addressed by the relevant team member to ensure we meet your expectations in future.The whole team hope we can see you again on a future occasion,Best regards,Robert Reuter, General Manager

10/10 Excellent

Isobel

Liked: Cleanliness, room comfort
Really lovely stay.
We had a really great time, and being able to cook while there was brilliant and saved us a lot of money. The room was spacious and very clean. The bed was huge and super comfy. The kitchen could’ve been slightly better stocked but other than that everything was perfect.
Stayed 7 nights in Oct 2022
Response from Robert Reuter, General Manager on 17 Oct 2022
Dear Isobel,Thank you for taking a moment to review your experience.The satisfaction of our guests during their stay among us is very gratifying for our team. It's great to know that you appreciated the high standards and quality services we offer.We have, nevertheless, taken note of your comment for consideration as we continue to try to meet the expectations of all our guests.We look forward to welcoming you back. Take care,Robert Reuter, General Manager

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness
A* Apart-Hotel - Gr8 location & good kitchen
Great location for the public transport to see the sights and an easy walk to Ku-Damm and the zoo. For those of us who like to have a fridge and cooking facilities it's great. Have your own food and drink whenever you like. Fridge was excellent, microwave had a grill and convection oven! Fantastic. The bathroom was great. Only two negatives to the room I had (415) - the air-conditioning didn't cool the room sufficiently. And the pillows were weirdly soft and limp. Room 417 had similar pillows but the air-conditioning in that room worked very well, so obviously something amiss with the air-conditioning in 415. Hotel is set back from the main road so noise is minimal except when drivers honk their horns! Oh, and if noisy guests return to the hotel at midnight announcing loudly "I'm going to my room now." I think the hotel could put signs up on the approach to the entrance to remind people to show some noise consideration for other guests.
Stayed 4 nights in Jun 2022
Response from Robert Reuter, General Manager on 24 Jun 2022
Dear Katrina, Thank you for taking the time to share your review. We are pleased to read that you enjoyed so much of your stay, especially our convenient location and room amenities. We are, however, sorry that not everything met your expectations. Please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take the necessary action to ensure your comfort. It would be a pleasure to welcome you back. Kindest regards, Robert Reuter, General Manager

8/10 Good

Katie

Liked: Room comfort
Overall a nice stay, some issues along the way
This was overall a pleasant stay. Check in was very easy and the staff were always friendly and helpful as I had a couple of issues with my key card. The room was spacious, comfortable and had everything we needed. It was generally clean but we found a lot of hair in the apartment. At first it was a person’s hair which we found in the bed sheets, the bathroom and in the kitchen cupboards amongst the pans? Then we kept finding smaller hairs and we realised this was actually dog hair all over the floor. We swept the room on the first day but we continued to find it even 5 days later. Other than this, it was a nice stay - the room was private and we had quite a nice view from the room. The shower was also a good one which can make a difference and the kitchen was well equipped with a coffee machine etc. It was very quiet during the night but it did get pretty hot in there even with the air con on and the pillows weren’t the best. I used the gym which was fine and there were some tissues and hand sanitiser which I used to clean the equipment although I’m not sure if that’s what it was there for. The location was very convenient with an U- and S-Bahn nearby. On balance, we had a good time.
Stayed 5 nights in Jun 2022
Response from Robert Reuter, General Manager on 20 Jun 2022
Dear Katie, Thank you for taking the time to share your feedback. We are happy that you enjoyed your stay and it is rewarding for our team to be complimented by a guest, we are so happy that you received excellent service. We will be sure to share your comments with them. It is also rewarding to hear that you enjoyed our spacious apartments and found it equipped with everything you needed. We are, however, sorry that not everything met your expectations. Please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take the necessary action to ensure you enjoy your stay. We hope to be able to welcome you back in the future. Best wishes, Robert Reuter, General Manager

8/10 Good

Yoav

Travelled with group
Liked: Cleanliness, room comfort
almost very good
It was good in general as expected, but the air-condition was dammed and was not fixed as promised by the management
Stayed 6 nights in Jun 2022
Response from Robert Reuter, General Manager on 20 Jun 2022
Dear Yoav, Thank you for your review. We are pleased that your stay met your expectations. However, we regret to learn of the issue you had with the air-conditioning and are very sorry that our team members were unable to find a solution. We will be making sure this matter is looked into immediately by specialised technicians and once again apologise for any inconvenience. The entire team hope that we may have the pleasure of seeing you in the future. Kind regards, Robert Reuter, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Comfortable, very clean, great location, very helpful staff
Stayed 4 nights in Jun 2022
Response from Robert Reuter, General Manager on 9 Jun 2022
Dear Guest, Thank you for this review of your recent stay. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to continue with our efforts. We hope that you will be able to return for another great experience. Kind regards, Robert Reuter, General Manager

10/10 Excellent

Jean, Pembroke Pines

Stayed 2 nights in Apr 2022
Response from Robert Reuter, General Manager on 15 Aug 2022
Dear Jean, We would like to thank you for rating so highly your recent stay. We are happy we were able to cater to all your needs. We look forward to welcoming you back. Best regards, Robert Reuter, General Manager

10/10 Excellent

Martina

Liked: Cleanliness, amenities, property conditions & facilities
It was perfect for me. Coffee is available at all times. Very quiet and clean. Staff is super friendly
Stayed 11 nights in Apr 2022
Response from Robert Reuter, General Manager on 11 May 2022
Dear Martina, Thank you for taking a moment to review your experience. It is truly a delight to read that you enjoyed your stay with us, we take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We look forward to welcoming you back in the future. Best wishes, Robert Reuter, General Manager

2/10 Terrible

Cindy

Stayed 1 night in Apr 2022
Response from Robert Reuter, General Manager on 15 Aug 2022
Dear Cindy, Thanks sending us this rating of your stay. We are very sorry your experience wasn't to your satisfaction. We would certainly like to know how we could have improved your experience Best regards, Robert Reuter, General Manager

2/10 Terrible

Cindy

Disliked: Cleanliness, property conditions & facilities
Crooked establishment.
Stayed 1 night in Apr 2022
Response from Robert Reuter, General Manager on 2 May 2022
Dear Cindy. Thank you for taking the time to share a review. We're sincerely sorry your stay didn't meet your expectations. We work hard to deliver an exceptional guest experience and it’s apparent in this case, we fell short. Rest assured that we have noted your feedback; please do let us know if you have any issues or concerns while you are here and we will take the necessary action to ensure your stay with us is as enjoyable as possible. We hope to have the opportunity to welcome you back in future. Best regards, Robert Reuter, General Manager

10/10 Excellent

Inge

Stayed 26 nights in Jan 2022
Response from Robert Reuter, General Manager on 3 Mar 2022
Dear Inge, Thank you for this positive rating. We are delighted you had a great stay. Again, thank you very much. Best regards, Robert Reuter, General Manager

10/10 Excellent

Lorna

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Robert Reuter, General Manager on 28 Feb 2022
Dear Lorna, Many thanks for this high rating. We are glad we met your requirements. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Robert Reuter, General Manager

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was small but extremely well designed: it offered everything I needed. The price was very good and the location outstanding, with the U-Bahn a short walk away, a grocery store a few minutes away, and restaurants and stores also close.
Stayed 6 nights in Jan 2022
Response from Robert Reuter, General Manager on 11 Feb 2022
Dear Janet, Thank you for taking the time to share your review. It is rewarding to hear that you enjoyed our well-equipped apartments and appreciated our convenient location. We do offer apartments of different sizes and categories, perhaps we may assist you in selecting a larger one on your next stay? We hope to welcome you back. Best wishes, Robert Reuter, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Superb Xmas Time in Berlin
This Adagio is a great choice for a long family stay in Berlin. It is in good shape, quiet and clean. Location is in the pleasant/safe area of Ku'dam. All transports and shopping sites are available nearby. The staff was helpful when needed and always on a friendly mood, which we really appreciated. We'll be back!
Stayed 3 nights in Dec 2021
Response from Robert Reuter, General Manager on 5 Jan 2022
Dear Guest, Thank you for your kind review. We are thrilled everything met your expectations during your visit and that our location was ideal for you. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We look forward to welcoming you again. Kind regards, Robert Reuter, General Manager

10/10 Excellent

Marco Antonio Moises

Liked: Cleanliness, room comfort
Excelent hotel
Well-located hotel close to Berlin's main shopping street. Two supermarkets very close. Metro very close too. The attendants are very friendly, especially Mr Conrado, who gave us several tips on what to visit in the city. The room is very well equipped, with a full kitchen and a great use of space.
Stayed 5 nights in Dec 2021
Response from Robert Reuter, General Manager on 4 Jan 2022
Dear Marco, We appreciate that you took the time to share your feedback. We are pleased that you found our location convenient, and we appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your comments with Mr Conrado, he will be thrilled. We look forward to the pleasure of welcoming you back on your next visit. Best wishes for the year ahead, Robert Reuter, General Manager

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort
Great location and super friendly and helpful manager. Convenient, comfortable and in a lovely neighborhood with many amenities. Highly recommend.
Stayed 2 nights in Nov 2021
Response from Robert Reuter, General Manager on 6 Dec 2021
Dear Patricia, Thank you for taking a moment to review your experience. We're pleased you found our hotel clean, and it's great that you took advantage of our local amenities, as well. Our team members enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back. Take care, Robert Reuter, General Manager

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2021
Response from Robert Reuter, General Manager on 29 Nov 2021
Dear Peter, Thanks for sending us your rating. We are happy to have met your requirements. We look forward to the pleasure of seeing you again in the future. Kind regards, Robert Reuter, General Manager

8/10 Good

Meny

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Cons: Carpets in corridors are stained. WiFi in room is very weak and keeps disconnecting Pros: Friendly staff Modern and well kept rooms
Stayed 4 nights in Nov 2021
Response from Robert Reuter, General Manager on 18 Nov 2021
Dear Meny, Thanks for taking the time to share your opinion of your visit. Your satisfaction is our reward, and it is a pleasure to know you had a pleasant stay overall. Our team will be thrilled to know they had a positive impact on your stay. We're sorry to hear that you had some trouble with the WiFi and wish that we had known while you were on-site as our team is available 24 hours to assist. Thank you for your feedback, this helps us to continuously improve our services for our future guests. We hope to have the pleasure of seeing you again on a future visit. Best wishes, Robert Reuter, General Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, room comfort
A first choice hotel
The stay was 12 days--9 as a solo and 3 as a couple. The hotel was nearly ideal in every way. A comfortable, well-appointed room; proximity to numerous transportation possibililtes, and close to dining and grocery choices; the Internet was reliable and fast. Completely recommend staying here.
Stayed 12 nights in Oct 2021
Response from Lisa Klamt-Kesici, General Manager on 15 Nov 2021
Dear Peter, We are grateful for this kind review and recommendation. We are thrilled everything met your expectations during your visit and that our proximity to public transport was so ideal for your needs. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Lisa Klamt-Kesici, General Manager

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2021
Response from Lisa Klamt-Kesici, General Manager on 15 Nov 2021
Dear Guest, We would like to thank you for the rating of your recent stay. We are glad that this was to your satisfaction. We look forward to welcoming you again. Best regards, Lisa Klamt-Kesici, General Manager

10/10 Excellent

Jessica

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I stayed there with my cat in different rooms for just over two weeks whilst flat-hunting. The staff there are fantastic: friendly, great communicators, quite discrete when dealing with a personal problem I had and much nicer about another issue that I'd caused than they really had to be. The hotel itself has loads of activities for guests and the location is quite convenient for shops and transport. My only real complaint would be that their fire alarm is a little too sensitive and went off a few times on the first week of my stay. However, I suspect they may have even fixed that as it didn't go off on the second week. I've had some bad luck with other hotels in Berlin so I was pleasantly surprised at how much I enjoyed the Adagio in the end. Not sure if I would need to stay there again now that I have a flat but I would definitely recommend them and I wouldn't mind returning if my circumstances change.
Stayed 8 nights in Oct 2021
Response from Lisa Klamt-Kesici, General Manager on 4 Nov 2021
Dear Jessica, Thank you very much for your recommendation. A message of satisfaction from a recent guest is always a reward and incentive for our friendly and caring team to continue with their efforts to uphold the high standards we set ourselves. We are delighted to know that you had such an enjoyable time here and that our location suited you well too. However, please accept our apologies regarding the fire alarm, this has now been fixed and we are sorry for any inconvenience. We would love to welcome you back again if you have the opportunity. Best wishes, Lisa Klamt-Kesici, General Manager

8/10 Good

Emanuel

Liked: Cleanliness, room comfort
My Short let in Berlin
An apartment of your own in a hotel setup. Equipped to prepare your own meals. I like this concept since one can prepare own breakfast whenever you like without worrying if the breakfast hall is open or not. Well eqiupped bathroom with shower. Efficient staff. Easily accessible by transport system, and minutes away from Kurfurstandamm, Uhlandstrass shopping.
Stayed 11 nights in Aug 2021
Response from Lisa Klamt-Kesici, General Manager on 16 Sept 2021
Dear Emanuel, We appreciate that you took the time to share your feedback. We are delighted our serviced apartments met your needs so well and that you found our location ideal for visiting all the city has to offer. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Lisa Klamt-Kesici, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern and well equipped hotel with very friendly and helpful staff
Stayed 4 nights in Jun 2021
Response from Lisa Klamt-Kesici, General Manager on 24 Jun 2021
Dear Guest, Thank you for this review of your recent stay. It is always a pleasure to receive kind comments regarding our team and we are pleased you found we had everything you needed for a comfortable stay. It would be a pleasure to welcome you again. Best regards, Lisa Klamt-Kesici, General Manager

8/10 Good

Verified traveller

Liked: Amenities
Stayed 7 nights in Jun 2021
Response from Lisa Klamt-Kesici, General Manager on 1 Jul 2021
Dear Guest, Thanks for your rating. We are glad that we met your expectations, however, we would welcome your suggestions on how we could have improved your experience. We look forward to the pleasure of seeing you again in the future. Kind regards, Lisa Klamt-Kesici, General Manager