2/5 Poor
Valeriia
27 Dec. 2019
Disliked: Staff & service, room comfort
Horrible Service.
After near enough 10 hours flying, I came to check in to my room. It was around midnight. The man who was at the desk at the time told me that apparently the room was already given to someone else who had a second name similar to mine. I was angry not only about that but also how disrespectful he was to me. He just hanged the paperwork to a random man with my room. After he told me that, he then forced to go to the nearest cashpoint to get money because he could only accept the cash and must be done NOW. How outrageous!!!
I had to go get cash and come back then he did all of the paperwork and Around1.30 I went back to room! Then at around 3am I heard so many voices and music next to my room! But hey ho another surprise there’s no phone in the room, so you can’t even call the reception! Horrible experience never again!!!!!!!!!
Stayed 1 night in Dec 2019