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Reviews of Holiday Inn Express Dunstable, an IHG Hotel

3.5 out of 5
Holiday Inn Express Dunstable, an IHG Hotel
London Road, Dunstable, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Stayed 1 night in Jul 2022
Response from Georgia on 4 Jul 2022
Thank you for your review.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything seemed to be good. I will recommend
Stayed 2 nights in Jun 2022
Response from Georgia on 29 Jun 2022
Thank you for your review. I am glad you enjoyed your stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this hotel. Friendly efficient staff. Spacious comfortable room. Awesome bathroom and shower. Buffet-style breakfast was more than adequate - you could have as much or as little as you wanted. We visit Dunstable regularly so will definitely stay again.
Stayed 1 night in Jun 2022
Response from Georgia on 29 Jun 2022
Thank you for your review. I am glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Georgia on 29 Jun 2022
Thank you for your review. I am glad you enjoyed your stay.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel, staff very friendly & very enjoyable breakfast. Will definitely return
Stayed 1 night in Jun 2022
Response from Georgia on 23 Jun 2022
Thank you for your lovely review. We have shared your feedback with the staff and are looking forward to seeing you again.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Georgia on 21 Jun 2022
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey for what was offered
The room was fine; the choice for breakfast was fairly wide, though it would have been nice to have had more choice with the cooked breakfast rather than just bacon, sausage, beans and scrambled egg. Staff were v.attentive at what was a busy time
Stayed 1 night in Jun 2022
Response from Georgia on 23 Jun 2022
Thank you for your review. We have shared your feedback with the team.

10/10 Excellent

Philip

Stayed 1 night in Jun 2022
Response from kirsty on 17 Jun 2022
Thank you for the 10/10

10/10 Excellent

Lauryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Georgia on 7 Jun 2022
Thank you for your review.

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but expensive!
It was a pleasing stay. However, very expensive! I assume this is because of the very limited hotel options in the area. I never expected to pay so much for a Holiday Inn Express on a weekday.
Stayed 1 night in May 2022
Response from kirsty on 10 Jun 2022
Thank you for your feedback we are glad you enjoyed your stay

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from Georgia on 31 May 2022
Thank you for your review.

8/10 Good

Graham

Stayed 1 night in May 2022
Response from Georgia on 31 May 2022
Thank you for your review.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from kirsty on 22 May 2022
Thank you for the great score we look forward to welcoming you back

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Georgia on 11 May 2022
Thank you for your review. We are glad you enjoyed your stay.

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncaring staff
Our stay was total a disaster when arriving and asking about the restaurant we were told it’s not a good menu so you should get something in and that there was only half an hour left to order anyway. When we went to our room it was clear straight away that it hadn’t been cleaned correctly. When getting into bed we rolled into the middle as the bed was broken. When I asked to be changed they said the hotel was full and the only room was a twin room witch was not what we booked as my wife needs a disabled room. We were then told that’s all they have and we should report it in the morning with no thoughts of how my disabled wife would sleep. I had to put all my pillows along the middle of the bed to stop her rolling over while I slept along the bottom of the bed. I did mention this at reception in the morning, but all they said was sorry nothing was done. Not acceptable when they claim to have accessible rooms that are not fit for use. And if this wasn’t enough when I tried to turn the mattress to see if it would help the protection cover was full of stains and pubic hairs again Not acceptable. Never using this hotel again and will never use holiday inn again.
Stayed 1 night in May 2022
Response from Georgia on 7 May 2022
Thank you for your review. We are sorry to hear that your stay was not to the standards we uphold within our property. We have shared your feedback with Senior Management to investigate and discuss with the Housekeeping team to improve for future bookings.

10/10 Excellent

SABRINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay
The room was clean and very welcoming. The sofa bed mattress had lost its shape so it was uncomfortable but for one night it’s all right. On the other side the double bed was very comfy. Great breakfast, and excellent service. I would recommend it.
Stayed 1 night in May 2022
Response from Georgia on 4 May 2022
Thank you for your review. We are glad you enjoyed your stay with us. The feedback regarding the sofa bed has been shared with Senior Management.

6/10 Okay

Christophe, London

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall ok, new hotel, clean Long check in, hotel was understaffed TV remote did not work
Stayed 1 night in Apr 2022
Response from Georgia on 4 May 2022
Thank you for your review. We have shared your comments with the Senior Management.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were very helpful and friendly
Stayed 1 night in Apr 2022
Response from Georgia on 15 Apr 2022
Thank you for your review. I am glad you enjoyed your stay with us and hope to see you back with us soon.

8/10 Good

Louisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tidy, the staff were friendly and welcoming.
Stayed 1 night in Apr 2022
Response from Georgia on 11 Apr 2022
Thank you for your review.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Roxanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliany stay. Staff were very very friendly amd welcoming. Nothing was too much bother.
Stayed 2 nights in Mar 2022
Response from Michael on 3 Apr 2022
Thanks for the taking the time to leave some feedback about your most recent stay. We will pass your message on to the rest of the team and we look forward to welcoming you back when you are in the area!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Michael on 3 Apr 2022
Thanks for leaving a 10/10 review. We look forward to seeing you again soon!

10/10 Excellent

Umair

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Michael on 19 Mar 2022
Thanks for the fantastic review. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed 1 night in Mar 2022
Response from Michael on 13 Mar 2022
Thanks for the 10/10 review and your comments about our hotel. We are happy you enjoyed yourselves here and we look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Michael on 12 Mar 2022
Thanks for a 10/10 review. We look forward to welcoming you back soon.

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Georgia on 8 Mar 2022
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Normal holiday inn express. Friendly staff, food was fine. Rooms clean
Stayed 2 nights in Feb 2022
Response from Georgia on 7 Mar 2022
Thank you for your review. We are glad you enjoyed your stay with us.

10/10 Excellent

Richard

Stayed 1 night in Mar 2022
Response from Georgia on 8 Mar 2022
Thank you for your review. I am glad you enjoyed your stay.

10/10 Excellent

Nevin, Haymarket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Ample parking and well-located on a major road. I am fully satisfied.
Stayed 1 night in Mar 2022
Response from Georgia on 7 Mar 2022
Thank you for your review. We are glad you enjoyed your stay with us.

10/10 Excellent

Barney

Stayed 1 night in Feb 2022
Response from Michael on 26 Feb 2022
Thank you for leaving a 10/10 review! We are thrilled you had a great stay and look forward to welcoming you again.

2/10 Terrible

Paul

Stayed 1 night in Feb 2022
Response from Michael on 19 Feb 2022
Thank you for taking the time to leave a review. We are sorry that your stay reflected such a poor score and we hope this does not deter you from using the Holiday Inn Express brand in the future

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely clean hotel… friendly accommodating front of house staff.. amazing breakfast lovely quiet location for my little family all in all a great hotel
Stayed 1 night in Jan 2022
Response from sarah on 31 Jan 2022
Thank you for your great review and the hotel was perfect for your stay.

8/10 Good

Yera, Centerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Jan 2022
Response from Georgia on 12 Jan 2022
Thank you for your review.

10/10 Excellent

michaela

Stayed 1 night in Jan 2022
Response from Michael on 10 Jan 2022
Thank you for leaving a 10/10 review. We are thrilled you enjoyed your stay and look forward to welcoming you back!

8/10 Good

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and up to the standard for this hotel.
Stayed 1 night in Jan 2022
Response from Georgia on 4 Jan 2022
Thank you for your review. We are glad you enjoyed your stay with us and hope to see you back again soon.

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We use this hotel a lot while visiting our family, we always find the staff very friendly hotel always very clean rooms kept very clean. Breakfast adequate for our needs. The bar area always nice for that last drink 🍷🍺
Stayed 3 nights in Dec 2021
Response from sarah on 28 Dec 2021
Thank you for you kind review we are glad to here you stay was great for you.

6/10 Okay

Geeta

Liked: Staff & service
Stayed 1 night in Dec 2021
Response from Georgia on 20 Dec 2021
Thank you for your review.

10/10 Excellent

Mr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money fantastic staff food
After having a problem with wheelchair access to a previously booked hotel in Dunstable for the Saturday night went into reception and was helped advised on room rates and availability from a manager went and booked on line with hotels.com as advised would save on room rate very easy to book accessible room quality of room excellent staff attentive very friendly couldn’t do more for us excellent breakfast room and easy to work our way round
Stayed 2 nights in Dec 2021
Response from Georgia on 14 Dec 2021
Thank you for your review. I am glad you enjoyed your stay with us and we could do all we could to make your stay comfortable and likable.We hope next time you need to stay over in Dunstable we get to see you again!

6/10 Okay

leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very cold when we arrived and did not warm up.
Stayed 1 night in Dec 2021
Response from Georgia on 16 Dec 2021
Thank you for your review - I have shared your feedback with the Maintenance Manager.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Georgia on 13 Dec 2021
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Michael on 2 Dec 2021
Thank you for leaving a 10/10 review. We are thrilled that you were able to enjoy all aspects of your stay and we look forward to welcoming you back soon!

10/10 Excellent

Reza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from sarah on 24 Nov 2021
thank you for your great review we are glad that your stay was 10/10

2/10 Terrible

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovey hotel bad staff member
On arrival after confirming the price and method of payment several days before I was informed that the rate had gone up almost £70 and when questioned as I had a confirmation email the shift manager argued with us then finally honoured the price quoted and then said she was going to make the woman who confirmed details pay the difference very rude
Stayed 2 nights in Nov 2021
Response from gsm on 21 Nov 2021
Thank you for taking your time to leave your feedback. This will be looked into and discussed with the relevant team members.

8/10 Good

Russell

Business traveller
Liked: Room comfort
Expensive Guiness
Stayed 4 nights in Nov 2021
Response from Michael on 21 Nov 2021
Thank you for leaving a review about your stay. Prices are set for us by hotel ownership and so there is limited flexibility on changing them. We hope this did not detract from the rest of your stay

6/10 Okay

yui tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 2 teenager believed to be from the local area causing trouble at the door, 2 staff were professional and kept calm. Well done.
Stayed 1 night in Nov 2021
Response from kirsty on 20 Nov 2021
Thank you for your feedback we are glad our staff made you feel comfortable even with some troubled guests

10/10 Excellent

Del

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time here, all was perfect for us
Stayed 1 night in Nov 2021
Response from sarah on 14 Nov 2021
Thank you for you positive review we are glad you had a great stay.

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2021
Response from sarah on 14 Nov 2021
thanks you for your great review.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, clean, modern, loads of parking space and friendly staff. Could do with a light above the desks to make working easier on a laptop, quite dim. USB charge points by the bed as well as the plug. Should be an easy upgrade. Otherwise, great stay and thoroughly recommend.
Stayed 1 night in Nov 2021
Response from sarah on 13 Nov 2021
Thank you for your review we are glad you had a great stay with us, your comments will be passed on to management.

10/10 Excellent

I J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Modern Hotel for budget price
Really pleased when we arrived at how modern and clean it was compared to some others in the same price range. polite and friendly staff. Will definitely staff again xx
Stayed 1 night in Nov 2021
Response from Michael on 9 Nov 2021
Thank you for taking the time to leave a review about your most recent stay. We are extremely happy that everything met or even exceeded your expectations and we look forward to welcoming you back soon!