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Reviews of Hampshire Court Hotel & Spa

4 out of 5
Hampshire Court Hotel & Spa
Centre Dr Great Binfields Rd, Basingstoke, England

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 434 reviews" "
Rating 8 - Good. 150 out of 434 reviews" "
Rating 6 - Okay. 58 out of 434 reviews" "
Rating 4 - Poor. 39 out of 434 reviews" "
Rating 2 - Terrible. 27 out of 434 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
You claim to be a dog friendly hotel but, although dinner can be taken in the lounge with your dogs, there are no areas where you can have breakfast with your dogs. Very disappointing.
Stayed 1 night in May 2024

10/10 Excellent

Mario

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel all round
Stayed 1 night in Apr 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Lovely pool. Very clean. Central location.
Stayed 1 night in Apr 2024
Response from paul on 29 Apr 2024
Dear Nicola Thank you very much for reviewing your recent stay at The Hampshire Court Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future. Kind regards, Paul.

8/10 Good

Yiming

Stayed 1 night in Mar 2024
Response from paul on 26 Apr 2024
Dear Yiming Thank you very much for reviewing your recent stay at The Hampshire Court Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Paul.

8/10 Good

Robin, Littlestone

Stayed 1 night in Mar 2024
Response from paul on 1 Apr 2024
Dear Robin Thank you very much for reviewing your recent stay at The Hampshire Court Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Paul.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, food was okay shame so many options not available from menu which is disappointing for such a large hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Good bar. Well priced and the gym was great.
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from paul on 29 Feb 2024
Dear .GaryThank you very much for reviewing your recent stay at The Hampshire Court Hotel. It’s disappointing to read your experience with us on this occasion which was not to the high customer satisfaction level that we strive to achieve for every guest here at The Hampshire Court Hotel. We take all of our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. Kind regards, Paul.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just wanted a relaxing weekend break and we got just that. We didn’t make use of Spa facilities, but it looked very nice. Bar meal was good, service was friendly and helpful. Room was more than adequate. Only one small thing wrong… no glasses in room. Could easily be rectified. Excellent value for money.
Stayed 2 nights in Feb 2024

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Very good value for money. Beds very comfy
Stayed 2 nights in Feb 2024
Response from paul on 14 Feb 2024
Dear Jane Thank you very much for reviewing your recent stay at The Hampshire Court Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Paul.

10/10 Excellent

L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from reception, to restaurant and bar and housekeeping. Very spacious and comfortable room.
Stayed 1 night in Feb 2024

6/10 Okay

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are nice. Wouldn't impress the Girl
Nice room. Bit dated, but clean and spacious. Good sized bathroom but poorly laid out. The bath takes up all the space so the shower is squashed into the corner. Pivot doors, and a bar mixer make it a squeeze, even for me (I’m a spelk ie slim.) Shame, cos the room is lovely. Proper radiator (which was set too low initially) but now cozy and warm. Trouble free, no in-app purchases Wi-Fi. After reassured by email that I'd been given the quiet room I requested, I was woken this morning to the noise of a whiny dog in the room opposite. The Dog folk have the rights to their room as do I but why put us together? Seems a management mess-up to me. Anyways - Time for a steak in the restaurant. Not too hopeful as the reviews aren't great, but there's not a Beefeater for miles! They don't do steak. However I found a lovely independent fish restaurant about a mile away - Oliver’s (?)
 Combi bath/Shower hose was missing so I was unable to rinse tub after hair clipping. Had to use cup filled with water to rinse away clippings, prompting my thought “Hmmm, how clean is the bath?” Phoned reception last night to arrange a late checkout. Whiney dog in room 125 opposite cited and no charge for the extra hour. checkout. The staff were nice but the place is a little dated. Fine for me on a weekend stopover but I wouldn’t take my partner here.
Stayed 2 nights in Jan 2024

6/10 Okay

Rosemary

Travelled with family
Liked: Cleanliness, staff & service
Given wrong room
We booked a superior king room for 2 adults and a child for 2 nights, redeemed a £125 night and still paid £198 and then arrived at 1 a.m., having told the hotel we would be this late to find thst we had a small double room with no extra bed. A put-u-up was put in quite quickly and we were upgraded for the second night, but feel that we overpaid fir whst we received.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jane

Stayed 3 nights in Oct 2023

2/10 Terrible

Mr Rodney

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family. Hotel was convenient, comfortable and clean. .Staff were helpful. Have stayed here twice before and probably will again.
Stayed 7 nights in Nov 2023

4/10 Poor

Adrian

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sports facilities
Good stay in every respect. Hotel sports facilities especially good. We stay at the Hampshire Court regularly
Stayed 1 night in Nov 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived with relatively low expectations because the reviews were average to good and the cost was pretty low. So I was really pleased to find the hotel in good condition and the room clean and well maintained. Used the pool which was great and very clean. No extra charge for my dog. They could have put us a bit nearer to an outside door (we were as far away as you could get) but that’s a minor point. If you want a country hotel set in grounds to walk your dog then this isn’t the place for you but it doesn’t sell itself as that. Overall I thought it was great value for money.
Stayed 1 night in Nov 2023

4/10 Poor

Anthony

Stayed 2 nights in Oct 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good functional hotel well placed for easy travel around the region, unfortunately didn't have time to make use of all the sports/spa facilities
Stayed 3 nights in Sep 2023

8/10 Good

Gillian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Tracey

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the way the hotel was laid out with a lovely central courtyard area to sit & have drinks etc. The only gripe we had was the breakfast buffet was not replenished very quickly & people were waiting for various foods to come out. It was busy, but not very slick!
Stayed 1 night in Sep 2023

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The Hampshire Court Hotel is a really lovely venue. Our room was cosy and the bathroom beautiful. The bed was good with comfortable pillows. Breakfast was one of the best we’ve had. Loved the selection available, and staff were attentive. Few minor points: I struggled to figure out how to use the bath as a bath and not a shower. Changing and leisure areas it feels like a maze as it’s so big- you have to walk through the family pool room to get to the adults only pool. The facilities there are nice. The breakfast station did run out of a lot of things as we got there… but they were filled up again. Just a little bit of waiting around. On the whole, I’d definitely stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that the room had a balcony you could sit out on, a really nice and unique feature. The rooms are very comfortable. A fridge was the only thing that wasn't included. But all the facilities were great and staff were polite and friendly. Would definitely go back again.
Stayed 3 nights in Sep 2023

4/10 Poor

I

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Very very tired needs updating Couldn’t open patio door to get air into room No air conditioning
Stayed 1 night in Aug 2023

2/10 Terrible

Margaret

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
Overpriced below average food
Check in was good. Room was clean. Details on the hotel website inaccurate, said that food would be available in the bar until 11pm after the restaurant closed at 9pm. Food service stopped at 9pm in the bar and bar closed at 10:30. Food was in my opinion overpriced and below average. Breakfast was OK it was a standard buffet. It was served in the restaurant which was very dark luckily both areas were open so we could sit by a window.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable and the staff were super helpful and welcoming whenever we needed anything !! Would definitely stay again.
Stayed 6 nights in Aug 2023

8/10 Good

Simon

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Zac

Stayed 1 night in Jun 2023

10/10 Excellent

Rick

Stayed 1 night in Jun 2023

6/10 Okay

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff are amazing. Great service and very helpful and friendly. Rooms are well presented and air con was nice. The steak dinner was terrible. Cheese salad had no cheese, it seemed to have been substituted with an enormity of raw tomato which was covered everything. I was very disappointed as I can not eat tomato. So I could not eat my salad or the chips. The steak itself was so tough I struggled to saw through it with the knife. extremely chewy and went from overly well done on the edges to bleeding and completely raw in the centre. It was already overpriced to begin with but I literally only got to eat the onion rings and a few chips. None of the cocktails on the menu were available and the bar closed very early for a hotel. The breakfast was very good. Everything was hot and good quality (except the fried egg for some reason). I would highly recommend this hotel, definitely would not use Hotels.com though. Extremely poor customer service, terrible app that barely works and the agents lied to me several times whilst trying to resolve a problem caused by the app(which cost me over £100 that was never rectified). Told me they were calling the hotel but no one was answering, a staff member and myself waited by the phone but no one called until I asked them several times to try again. Told me there were no rooms available to swap my booking, I then proceeded to book a room through the app so that wasn't true either. I would stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Kim

Stayed 1 night in Jun 2023

6/10 Okay

Simon

Stayed 4 nights in Jun 2023

10/10 Excellent

Kian

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Deborah

Stayed 2 nights in May 2023

10/10 Excellent

LOUISE

Stayed 1 night in May 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service
we stayed here twice now 1st room was o k shower needed some work 2nd time was in a different room shower the same as the 1st room needed work but the worst thing was the carpets in both rooms they were to put it nicely very dirty and needed replacing there were stains on them buy a vax and get them cleaned not sure i would stay again staff very good
Stayed 2 nights in Apr 2023

10/10 Excellent

Richard, Payhembury, honiton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice room with comfortable bed
Stayed 1 night in Apr 2023

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Breakfast could have had more variety even if that was just a menu of things that could be done eg poached egg, veg or vegan choice.
Stayed 2 nights in Mar 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and easy option for a mid-week stay. Asked for a quiet room and it was very good except for the radiator which constantly hissed, fortunately it was easy to turn it off. We paid extra for the mini bar which didn't include any snacks but we did make use of the Nespresso machine. Breakfast buffet was fine but no specific provision for vegans/ vegetarians so I probably wouldn't purchase it next time. Unfortunately, the EV charger is no longer there even though it shows on Google Maps, which was disappointing.
Stayed 1 night in Mar 2023

10/10 Excellent

Angela

Stayed 1 night in Mar 2023

4/10 Poor

Adam

Stayed 1 night in Mar 2023
Response from S Lawson on 7 Mar 2023
Dear AdamThank you for your ratingRegards, Steve - GM