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"Staff friendly and nice at check in, though room not cleaned properly, seems previous occupants liked to empty their milk and sugar on to the chair pulled up to the desk! Housekeeping failed to miss this when cleaning the room. Stayed in a cosy double which had a full length mirror, I’ve stayed in many of the rooms at Oatlands and even some of the more expensive rooms don’t have full length mirrors which I find odd. Curtains hanging off the rail - this is so easy to sort I fail to see why these things aren’t sorted promptly and plug in the bathroom sink was broken. I stay for the convenience for work and most of the time it just hits the mark - this time was just a below standard really. "

"A disappointment in the quality of the hotel, its condition, and its services. The room was so cold when I arrived I thought I was outside, and needed to use a difficult-to-regulate space heater. There was "no cook tonight", so the restaurant was closed. "

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"This would have been an amazing hotel 30 years ago but is in desperate need of £5m spending on it. Staff were all very pleasant, rooms very tired, no heating so had a plug in radiator. Beds were terrible. Location and outer building both great"

"Hotel was clean & tidy. Lady on check in "Rose" was fab. Great location for eateries & bars in the town."

"Very welcoming and friendly reception staff and made our stay memorable and even more special!"

"Pleasant staff, clean room, gym is good for a quick workout "

"We stayed only for a night but it was very comfortable and looks amazing!!"

"There are no shops around this hotel, but it allows pets, which is particularly beneficial if you are looking for some peaceful moments. "