Bartle Frere Holidays from NZ$1,364

Everything from customer service, amenities, food options with variety of options in breakfast. Alex and A.V at front desk were amazing. Keep it up guys.. good job

We loved the property but the hot tub beside the pool was being worked on so there was some noise during the day.

Amazing place, rooms were spotless and the service was incredible, made us feel right at home. Pool a ripper as well, thanks for a great week

We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.

Located close to the main promenade and wharf. Convenient and in walking distance to shops, Woolworths and restaurants. Nice pool. Room spacious but need to have air con on due to musty smell because of humidity in FNQ - but this was freezing. Staff are new so couldn’t answer many questions, on boarding could be better for staff.