Outdoor pool, pool loungers

Reviews of Sunotel Aston

3 out of 5
Sunotel Aston
Carrer de Paris 101, Barcelona

Reviews

7.4

Good

Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.4/10

Cleanliness

9.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Diana, TORONTO

Liked: Staff & service, amenities
Old furniture Closet door not working Light switch malfunctioning Overall very old furniture
Stayed 5 nights in Mar 2024
Response from Albert Lopez on 14 Mar 2024
Dear Diana,Thank you for taking time to write a review of your recent experience. Your opinion matters a lot to us. We will work to improve our facilities as we wait for your return to Barcelona. Best regards,Albert LopezHotel Manager

8/10 Good

Måns

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Albert Lopez on 5 Mar 2024
Thanks Måns for staying with us. We appreciate your feedback!

4/10 Poor

Mads

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Albert Lopez on 5 Mar 2024
Thanks Mads for your visit and feedback after your stay!

6/10 Okay

WAN SHU

Business traveller
Liked: Cleanliness
The hotel house keeping is great but water was 1 bottle for 4 daya and without kettle. Its not very nice. The redt of others were good.
Stayed 4 nights in Feb 2024
Response from Albert Lopez on 1 Mar 2024
Dear Wan Shu,Thank you for taking the time to leave your feedback on your stay in our hotel. We are glad to know that you had a pleasant stay with us. However, we regret that you were not fully satisfied with other aspects of your stay. We do have a number of items available for our guests (including iron and kettles) at our reception. We encourage our guests to request whatever they need during their stay, and we will do our best to accommodate every request and offer the best service possible. Regarding the water bottle, we provide a complimentary bottle as a welcome gesture, and that's why it is not replenished daily. We apologize for any confusion this may have caused. We hope that this may provide some clarity on this matter. It would be a pleasure to have you return in the future.Best Regards,Albert LopezHotel Manager

8/10 Good

CELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Albert Lopez on 19 Feb 2024
Muchas gracias Celia, por tu estancia y por la valoración.Un saludo,Albert LópezDirector

10/10 Excellent

erlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetta Staff gentile e disponibile Colazione buona e abbondante
Stayed 2 nights in Jan 2024
Response from Albert Lopez on 19 Feb 2024
Gentile Erlene,Siamo felici di sapere che la sua esperienza nel nostro hotel è stata positiva e che ha apprezzato la gentilezza e la disponibilità del nostro staff. È importante per noi fornire un servizio di qualità e soddisfacente per i nostri ospiti.Grazie anche per il suo feedback positivo sulla colazione. Cerchiamo sempre di offrire opzioni varie e abbondanti per soddisfare i diversi gusti dei nostri ospiti.Speriamo di avere il piacere di ospitarla nuovamente in futuro. Se ci sono ulteriori suggerimenti o richieste che desidera condividere, siamo qui per ascoltarla.Cordiali saluti,Albert LopezHotel Manager