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Reviews of Hotel La Chimenea Casa De Piedad

3 out of 5
Hotel La Chimenea Casa De Piedad
CALLE OSCAR EFREN REYES, Y MONTALVO, Baños de Agua Santa, Tungurahua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Liked: Staff & service, amenities
Shower water was cold but other than that great service
Stayed 1 night in Feb 2024

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel. Complimentary breakfast was cooked for you fresh. We didn’t recieve any complementary waters though.
Stayed 3 nights in Feb 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Very good view from our room, but not all rooms were the same. Better than a continental breakfast. But no lunch or dinner without prior reservation, go out instead. Very small parking lot, so you could get trapped, but it's safe.
Stayed 2 nights in Dec 2023

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb experience!
Very good location close to everything. Very clean, friendly staff. Restaurant attached to hotel. Everything was superb!
Stayed 1 night in Dec 2023

10/10 Excellent

Shelley

Liked: Property conditions & facilities
Beautiful hotel on a quiet street just a couple blocks off the beautiful parque. Staff very friendly, excellent breakfasts, lovely surroundings.
Stayed 2 nights in Oct 2023

6/10 Okay

Luis

Stayed 1 night in Mar 2023

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property so staff have personal service
Stayed 1 night in Mar 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, close to everything
Stayed 3 nights in Mar 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, very close, very quiet
Very clean room. 2 person Jacuzzi tub in the room! Staff did an amazing job cleaning. Great location - quiet street very close to everything that you need/want. Easy 5 min walk to most things. 10 min walk to thermal pools.
Stayed 3 nights in Jan 2023

8/10 Good

Prashant

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place is overall nice and I would stay again. Pros: close enough to city center for short walk but not loud. Cons: some of front desk staff did not know how to check us in or out. They need training. We try to be eco-conscious by hanging out towels on hangers to dry in room. Staff always took towels and the soap bar; so we had to get new ones daily. Otherwise, nice, clean, cozy place

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine but nothing particularly special

6/10 Okay

Max

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel estuvo muy bien. La ubicación es muy cerca del centro, como para ir caminando, pero no tan cerca que el ruido molesta para dormir. Es exactamente como se ve en las fotos, las camas fueron muy cómodas. El desayuno incluido estuvo excelente, todo estuvo fresco y la cantidad perfecta. 10/10 muy recomendado

10/10 Excellent

LISA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel
Stayed 1 night in Mar 2022

8/10 Good

jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a family run hotel. I generally communicated with the 16 year old daughter who's exceptionally on the ball. She speak English well too. Breakfast was a tad confusing but ample.
Stayed 1 night in Dec 2021

10/10 Excellent

AIRios, Spring Branch TX

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find from bus station. close to downtown and out of the noisy streets.
Stayed 2 nights in Jan 2020
Response from la chimenea on 5 Mar 2020
thanks for your coment :)

10/10 Excellent

MaryTere, San Diego CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all town restaurants and amenities but outside of the busiest zones. Wonderful customer service and the breakfast was freshly made and fullfilling. The owner Piedad was personally overseeing and caring for her customers. Rooms cleaned daily.
Stayed 5 nights in Jan 2020
Response from la chimenea on 5 Mar 2020
thanks for your coment :)

10/10 Excellent

Russell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not luxurious, but nice
Centrally located near the hot pools and restaurants and shops. Good breakfast. Friendly staff. Nice hot showers, which isn't always the case in many other hotels throughout this country.
Stayed 3 nights in Jan 2020
Response from la chimenea on 6 Jan 2020
Thank you for your comment, we are waiting for you on another visit to us

10/10 Excellent

Anne marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle étape
Très bon accueil, l'emplacement de l'hôtel est très bien, calme. Très bon petit déjeuner.
Stayed 2 nights in Jan 2024

8/10 Good

Haydee

Travelled with family
Liked: Staff & service, property conditions & facilities
Bien placé, propre, stationnement inclus et petit déjeuner continental inclus..
Stayed 1 night in Jan 2024

8/10 Good

CRISTIAN

Stayed 1 night in Aug 2023

6/10 Okay

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a trouble with our reservation, and the first night we had a room with only one bed instead of 3, we had a room with 3 beds for the balance of the trip. It was a little frustrating since we arrived late and really needed to sleep. But at least we had a room. Rooms are clean and Hotel is well located. Easy to walk to restaurants, thermal pool, market, etc from the Hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Carlos

Stayed 1 night in Apr 2023

10/10 Excellent

Ma Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel muy cómodo, limpio, tranquilo para descansar y un rico desayuno. El personal muy amable
Stayed 1 night in Feb 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Jenniffer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

CARLOS

Stayed 3 nights in Feb 2022

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with a lovely breakfast
Although we were a bit concerned when we checked in and the hotel had apparently not received our reservation through hoteles.com, the staff were very helpful in finding us rooms to our liking and getting us settled. The secure parking eased our mind as to the security of our vehicle. The rooms were comfortable and the breakfast lovely. A bit more proactive staff would be appreciated, as we had laundry sent out and no one bothered to let us know when it was returned, although we were waiting for it. The location is good - easy walking distance to the central attractions and restaurants, while far enough off the noisy streets.
Stayed 2 nights in Nov 2019
Response from Gabriela on 9 Dec 2019
Thanks for the observation, we are working to improve our service :)