The internet network was not working during our 5 nights stay. Staff informed us that the internet was unavailable 2 days prior our arrival. They could have informed us via email or something to let us know about their internet issue. This problem was very inconvenient for us, especially our three kids.
The room itself was pretty dusty upon our check in. We have booked a triple bedroom family room, so we did paid more money for it. The housekeeping staff didnt do a good job. Pretty much the tiles areas cleaned vut some area especially the walkway to the rooms were always very duaty. Small pieces of particles were there since we checked in and still there when we checked out.
Toiletries were never refilled, only refilled upon our request, obviously there were no common sense. Two layers of toilet roll left hanging but there were no spare toilet paper.
No shops around the area.
Do not use their taxi service or ask them to call you a taxi! Those guys at the door would rid you off badly. We wanted to go to Jodd Fair, asked those guys to get us a qoute for taxi, they told us would cost 500bath to 600bath. We booked GrabTaxi, and it costed us 174bath. Seriously, the hotel management needs to take a look into this issue. I meant if your only use a single trup, it wont be too bad, but we used more than 20 trips during our stay, so definitely does adds up.
Overall, for us, we wouldn't go back there again. We were not satisfied, especially with what we paid.