Room, 2 Queen Beds, Non Smoking
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Reviews of Wingate by Wyndham Baltimore BWI Airport

2.5 out of 5
Wingate by Wyndham Baltimore BWI Airport
829 Elkridge Landing Rd, Linthicum Heights, MD

Reviews

7.6

Good

Rating 10 - Excellent. 625 out of 1585 reviews" "
Rating 8 - Good. 427 out of 1585 reviews" "
Rating 6 - Okay. 242 out of 1585 reviews" "
Rating 4 - Poor. 146 out of 1585 reviews" "
Rating 2 - Terrible. 145 out of 1585 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service
I stayed in room 542. It is huge and is like a suite. It's not a bad room but the one area is sparsely furnished. Some of the hotel has updates and some stull need updates.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Christine,It was great to have you staying with us at Wingate by Wyndham Baltimore BWI Airport and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Luwani

Business traveller
Liked: Cleanliness, staff & service, amenities
Having to remind the staff to clean the room as priority was given to vacated in readiness for new guests.
Stayed 6 nights in May 2024
Response from General Manager on 22 May 2024
Dear Luwani,It was great to have you staying with us at Wingate by Wyndham Baltimore BWI Airport and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncooperative
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Steve,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Natalie,Thank you for choosing us at Wingate by Wyndham Baltimore BWI Airport during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Shantanique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and the staff was great
Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Dear Shantanique,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

TraMonica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, early airport shuttle.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear TraMonica,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I read reviews about the shower and tubs not draining and water pressure not that good well they were correct. Shower would not drain. Standing in 6 inches of water after shower and shower wouldn’t turn on entire way leaving half come out the spicket head instead of the shower. Other than that was great place, breakfast is good here. Many options for my family in which we had two children with us 9 and 2. All in all ok for the price.
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Jeff,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Mark, Warrenton

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Mark,We are delighted that you decided to stay with us at Wingate by Wyndham Baltimore BWI Airport during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Randi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They had a shuttle to pick us up from the airport.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Randi,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Cortney,Thank you for choosing us at Wingate by Wyndham Baltimore BWI Airport during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Manu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming stay by the property and the staff. Fresh wholesome breakfast was included. The property provides a free shuttle to/from BWI Airport which is another plus point. Overall had a pleasant experience and stay with family at this property.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Cortney,Thank you for choosing us at Wingate by Wyndham Baltimore BWI Airport during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Nancy,It was great to have you staying with us at Wingate by Wyndham Baltimore BWI Airport and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady was amazing at the front desk. Very kind!
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Deborah,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Danielle

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Staff was very kind li
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Danielle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
Hotel not in the best shape.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Anthony,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Courtesy transportation, pleasant staff
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Karen,Thank you for choosing us at Wingate by Wyndham Baltimore BWI Airport during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were told parking was free if you stayed at the hotel. The gentleman that checked us in did not speak clear English. Very broken and hard to understand. He insisted parking was not free and he insisted we pay $8.00 per night ($32.00 total). This was not what I was told when making the reservation. He stared at us, like if we don't want to pay then we'd better look for another location because he really didn't care! His attitude sucked!! He was not nice, kind, nor professional - not a positive role model for the hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Debbie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

William, Laurel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disappoint with atitude of desk staff!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear William,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

kristen

Stayed 1 night in Apr 2024
Response from General Manager on 12 May 2024
Dear Kristen,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

TATIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE THE FAC
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Tatia,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Katherine,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from General Manager on 10 May 2024
Dear John,We are delighted that you decided to stay with us at Wingate by Wyndham Baltimore BWI Airport during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Anecia

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool for one night
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Anecia,Thank you for choosing us at Wingate by Wyndham Baltimore BWI Airport during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Brandi, Pasadena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This reservation was cancelled 10 minutes after making it! It was changed to a different date and you people charged me $121 for a reservation I couldn’t even go to! This was cancelled through you guys! I want my money back now!!!!!!! I cancelled this through you guys
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Brandi,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Jessica

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This was my second stay here. The first was much better than this one. Last year, they didn't charge me for parking because I had been a guest at the hotel. This year, they charged me $8/day. I wouldn't have minded, and I understand it's reasonable, but it was just unexpected. I was on the 5th floor, which reeked of skunkweed. Also, that evening, when I went to the vending machines, I slipped on some water leaking from the ice machine. I could have gotten badly hurt. Also, my vending selection failed to fall out, so I had to put two more dollars in so the product behind the one I purchased would force my selection to fall out. So, $4 for the candy bar I wanted. :( The ladies at the front desk just seemed stressed and unfriendly. The coffee wasn't to my liking, but I admit I'm a bit of a coffee snob. Thankfully, there's a Starbucks nearby! My room was comfortable, but they failed to remove the trash from the previous occupant, which kind of grossed me out. It was just a big ball of someone's hair from the cleaning of a hairbrush. Wingate sounds like it's going to be upscale, but it was definitely more run-of-the-mill. The stink from the smoking of marijuana was the worst part. There are no smoking signs and threats of hefty fees, but it doesn't seem enforced.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Jessica,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door had such a huge gap in the door that i could see clear to the hallway. The lock latch was falling apart. I did not feel safe at all. I paid 40 dollars for a soda, burger and fries for room service. Ill never go to that location again.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Martha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly staff, everyone was so welcoming and accommodating!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Becky,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Carolyn,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to get everywhere. Staff was friendly and helpful. Room had an odd smell when first entering. Also there were two sets of elevators and only one of each worked. No signs on ops ones
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Jason,We are delighted that you decided to stay with us at Wingate by Wyndham Baltimore BWI Airport during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I waited a long time to check in. It was after midnight and I followed another guest in to the facility, after 5 minutes of waiting for service to be checked in, I began calling the phone number and it rang for greater than 7minutes before I hung up. Finally, each of us was on our way but not before the clerk had made the assumption that we were together. A very long wait after a long night. Frustrating.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Melissa,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Roberta

Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Roberta,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Cynthia,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great location
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Apr 2024
Dear Michael,Thank you for choosing us at Wingate by Wyndham Baltimore BWI Airport during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Denise

Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Denise,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

WARREN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was convenient to a restaurant. I had a good dinner and a good nights sleep. The furniture was old, the facility could be better maintained but it was good for the price.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Warren,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

john, fayetteville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear John,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minor issue but the ceiling paint in the bathroom was peeling.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Glenn,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Darrell, Richmond

Travelled with partner
Liked: Cleanliness, staff & service
It was cool. But nothing to write home about.
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Darrell,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Lulu

Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Lulu,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and friendly. Breakfast was a nice array of choices. Check in and check out was quick and smooth.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Susan,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Robert,We loved having you stay with us at Wingate by Wyndham Baltimore BWI Airport. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Harry

Very clean. linens and bedding clean, bathroom spotless. Besides the smallish sized pillows, it was very nice for an overnight stay. Breakfast was a nice setup as well. Coffee not too shabby either!
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Harry,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the seamless shuttle system which ensured that we were able to make our early morning flight out of BWI
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Anne,We are delighted that you decided to stay with us at Wingate by Wyndham Baltimore BWI Airport during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist and manger at the desk were very professsional.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Reginald,It was great to have you staying with us at Wingate by Wyndham Baltimore BWI Airport and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Miesha

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The water was not even warm in the tub and not hot at all from the sink. I left and did not stay.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Miesha,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear John,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Patrick

the lady working the desk when we first arrived was not as helpful as she could of been. She seemed to have a chip on her shoulder. About what I have no idea. But the gentleman that worked the midnight shift and drove us to the the airport was exceptional. A true asset to your workforce.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Patrick,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom shower made the bathroom floor very wet snd slippery. Real safety hazard. Room was comfortable.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Sharon,Thank you for staying with us at Wingate by Wyndham Baltimore BWI Airport and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast great employees
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Phillip,We are delighted that you decided to stay with us at Wingate by Wyndham Baltimore BWI Airport during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Okay

Damian

Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Damian,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager