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"All the staff are very helpful and professional. The front desk team—Elaine, Spring, Eve, and Ray—went above and beyond to assist me in resolving issues with cancellation bookings at another hotel. Their support and professionalism were truly outstanding. I had a very positive experience staying at Pan Pacific Xiamen. The staff were attentive and responsive throughout my stay, and the housekeeping team was both polite and efficient. I was also pleasantly surprised when they decorated my room with birthday decorations and treated me to a slice of birthday cake. I would like to thank all the staff for making my stay so pleasant and enjoyable."

"One of the most luxury hotels in Xiamen. We thoroughly enjoyed our stay! Highly recommended!"

"service is good"

"This was a nice hotel with staff that can speak English. It is nicely maintained. I would recommend this hotel. Breakfast was also great here."

"Ok"

"We really have a pleasant stay in this hotel, room is cozy , hotel staffs service is professional and friendly, a lot of varieties of foods for breakfast buffet. Overall experience for this hotel is Awesome. Next time if I come to Xiamen again will definitely choose this hotel."

"It was a fantastic experience the staff were amazing especially Angela one of the managers was extremely helpful and one other manager on the dining restaurant Lake a super gentleman spoke perfect English and went beyond his efforts to accomodate any requests he definitely deserves a raise My all stay on this hotel I mast say one of the best 5star hotel that I experienced "

"Very clean hotel. Staff are friendly and helpful. Comfy bed and room is big. Appreciate their good service "

"Nice place. Everyone was very nice and helpful. Wendy at the front desk was great. Thank you "