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Puerta del Cielo Hotel Origen

3.5 star property
Hotel with 2 outdoor swimming pools, a short walk to Lake Bacalar

Choose dates to view prices

Photo gallery for Puerta del Cielo Hotel Origen

Outdoor banquet area
Property grounds
Exterior detail
Standard Room, Terrace, Garden View | Terrace/patio
Superior Studio Suite, Terrace, Lakeside
Puerta del Cielo Hotel Origen offers a tranquil escape near the airport. Enjoy two outdoor pools with sun loungers and umbrellas, and dine at the on-site restaurant. Free WiFi is available throughout, and the staff provides helpful service to enhance your stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sept 23 - Sept 24
Check availability for tonight Sept 23 - Sept 24

Tomorrow

Sept 24 - Sept 25
Check availability for tomorrow Sept 24 - Sept 25
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Studio Suite, Terrace, Lakeside

Superior Studio Suite, Terrace, Lakeside

Superior Studio Suite, Terrace, Lakeside

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Partial Lake View

Standard Room, Terrace, Partial Lake View | Terrace/patio

Standard Room, Terrace, Partial Lake View

7.8 out of 10
Good
(7 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Studio Suite, Terrace, Lakeside

Grand Studio Suite, Terrace, Lakeside

Grand Studio Suite, Terrace, Lakeside

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Bacalar, Puerta del Cielo Hotel Origen is near the airport and near a boardwalk. Municipal Spa of Bacalar and Chetumal Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Bacalar and Laguna Bacalar Ecological Park. Manatee Sanctuary and Santuario del Manati are also worth visiting. Discover the area's water adventures with snorkelling and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.
Visit our Bacalar travel guideOpens in a new window
Map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 8 min walk - 0.7 km
  • Polytechnic University of Bacalar - 3 min drive - 2.2 km
  • Laguna Bacalar Ecological Park - 3 min drive - 2.9 km
  • Fort of San Felipe - 4 min drive - 3.6 km
  • Cenote Cocalitos - 8 min drive - 7.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪asadero el establo - ‬2 min drive
  • ‪Mistura - ‬4 min drive
  • ‪Xoloitzcuintle Bacalar - ‬3 min drive
  • ‪Marisqueria El Taco Loco - ‬13 min walk
  • ‪Pueblo Pirata - ‬14 min walk

About this property

Puerta del Cielo Hotel Origen

Hotel near Lake Bacalar
Consider a stay at Puerta del Cielo Hotel Origen and take advantage of a poolside bar, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools, along with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an electric car charging station and a banquet hall
  • A front desk safe, a 24-hour front desk and outdoor furniture
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Puerta del Cielo Hotel Origen offer comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets and down duvets
  • Bathrooms with rainfall showers and deep-soaking baths
  • 42-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 17 and younger are not allowed at this property; all guests older than 17 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3500.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Puerta Cielo Origen Bacalar
Puerta del Cielo Hotel Origen Hotel
Puerta del Cielo Hotel Origen Bacalar
Puerta del Cielo Hotel Origen Hotel Bacalar

Frequently asked questions

Does Puerta del Cielo Hotel Origen have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 6:00 PM.

Is Puerta del Cielo Hotel Origen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Puerta del Cielo Hotel Origen?

Self-parking is free at this property.

What time is check-in at Puerta del Cielo Hotel Origen?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Puerta del Cielo Hotel Origen?

Checkout is at noon.

Where is Puerta del Cielo Hotel Origen located?

Situated near the airport, this hotel is within 2 miles (3 km) of Lake Bacalar, Polytechnic University of Bacalar and Laguna Bacalar Ecological Park. Canal de los Piratas and Fort of San Felipe are also within 3 miles (5 km).

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Puerta del Cielo Hotel Origen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 100 out of 115 reviews
Rating 8 - Good. 9 out of 115 reviews
Rating 6 - Okay. 1 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, friendly staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, sin duda voy a regresar. El staff muy amable y servicial, la comida deliciosa y la ubicación perfecta
Stayed 3 nights in Sep 2024

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! Would definitely stay there again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Artemio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Stayed 6 nights in Jul 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel! The employees are great.
Stayed 3 nights in Dec 2024

10/10 Excellent

José Pablo Cabeza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad en un lugar increíble, el servicio siempre fue excediendo nuestras expectativas y el personal siempre está al pendiente de tus necesidades
Stayed 4 nights in Mar 2024

6/10 Okay

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it for anight
Stayed 1 night in Dec 2024

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Stayed 1 night in Feb 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful properties, impeccable service, and very cool rooms. will go back
Stayed 6 nights in Oct 2024

8/10 Good

Mark

Wonderful staff. New, very clean and nicely designed rooms.
Stayed 2 nights in Feb 2024

8/10 Good

Gabriela

Liked: Cleanliness
Staff wasn’t very helpfulOther than that
Stayed 1 night in Jul 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay, amazing hotel

Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Stayed 3 nights in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Sep 2023

10/10 Excellent

Yameli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Boutique con atención al detalle y tranquilo. Amé la comodidad de mi habitación, que tenía un balcón con vista a la Laguna. La tina de baño riquísima y la cama muy cómoda. El ambiente es tranquilo y la atención muy buena. Como para relajarse y desconectarse un rato.
Stayed 3 nights in Jun 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Stayed 2 nights in Feb 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
Sunrise view from our room
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning stay

We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Service attitude from personnel Very accommodating
Stayed 3 nights in May 2023

2/10 Terrible

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overrated overate overrated overpriced overrated overpriced overrated overpriced overrated
Stayed 1 night in Jul 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Stayed 3 nights in Oct 2023

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta Del Cielo is a place that1 1minute by minute as you spend time there you notice the beautiful care and attwnrion to the details in everything from the room irself, the restrooms and showers, the jacuzzi tub, etc. Down to the stone walls, bar area, the lighted pools etc. Everithing invites you to relax and enjoy life. In addition the entirr staff were truly wonderful. Just simply a place to go back anytime you can.

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities
I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store
Stayed 5 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo!
Stayed 2 nights in Dec 2023