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Rating 10 - Excellent. 220 out of 590 reviews" "
10 - Excellent
220
Rating 8 - Good. 270 out of 590 reviews" "
8 - Good
270
Rating 6 - Okay. 66 out of 590 reviews" "
6 - Okay
66
Rating 4 - Poor. 16 out of 590 reviews" "
4 - Poor
16
Rating 2 - Terrible. 18 out of 590 reviews" "
2 - Terrible
18
8.6/10
Cleanliness
8.6/10
Staff & service
7.4/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Alice
Travelled with family
21 May 2024
Liked: Cleanliness, staff & service
Amazing location and lovely staff. The building is quite dated and the beds were not very comfortable. The public parking garage is close and convenient, but does require some walking to get to the property. We had a wonderful view. We liked the minifridge and the near blackout curtains.
The property was right next to the Palace with lots of restaurants nearby . East to walk everywhere. Breakfast great and staff very friendly. Only two minis points no water in room and water bottle empty on corridor and the bathroom shower is extremely dangerous because it is so slippery.
Otherwise excellent value for money.
Barry
Stayed 2 nights in Nov 2023
Response from Alina on 4 Dec 2023
Barry, we thank you for sharing your experience on expedia. I'm glad to read that you enjoyed the central location of the hotel as the breakfast or our staff. I'll transfer your message to the manager about the slippery shower in order to improve ourself. Best regards,
Not recommended for travelers with a car or lots of luggage. Not accessible at all. However the location is in close proximity to restaurants, bars, stores and the main Avignon attraction, Palais de Papes.
ELENA
Stayed 1 night in Nov 2023
Response from Alina on 4 Dec 2023
Elena, we thank you for sharing your opinion with the others travellers. Infact, being the heart of a medieval city, we are not able to have the same accomadations as the suburban hotels as for example private parkings next to the hotel. We thank you for your understanding, Best regards,
2/10 Terrible
Katya
16 Oct 2023
Katya
Stayed 1 night in Oct 2023
Response from Alina on 4 Dec 2023
Katya, I'm sorry to read that you had a bad experience in our hotel. Best regards,
Bonjour Madame, Monsieur,Merci pour votre retour après votre séjour parmi nous :)Au plaisir de vous accueillir de nouveau lors d'une prochaine halte sur Avignon !Bien cordialement,YoannLa réception
Jean-Guy, merci pour votre feedback. Cordialement,
2/10 Terrible
Wayne
Travelled with group
28 Jun 2023
Disliked: Property conditions & facilities
Room was smoke filled and was leaking water. I presume someone smoked near or in our room and set the sprinklers off. They need to find us another room. I’m getting a headache breathing this smoke in. My wife and I do not smoke. I should not have to pay for this room. Terrible living conditions. They Ned to fix this right away!!! The desk clerk is trying to dry up the water now.
Wayne
Stayed 3 nights in Jun 2023
Response from ALINA on 21 Aug 2023
Mr Wayne, I really apologize for the inconvenience. In fact, our establishment is no smoking however, some guests are not respectful. I'm sad to read that you had a bad experience in our hotel. Best regards,
10/10 Excellent
Ruth
26 Jun 2023
Ruth
Stayed 2 nights in Jun 2023
Response from ALINA on 21 Aug 2023
Dear Ruth thank you for your feedback. Best regards,
It should be made clear when a reservation is made that if you are driving the parking area/hotel location is quite difficult to find and the navigation does not work properly within the walled city.
However, the location plus the helpful employees Yoam and Stephanie made up for any driving mishaps. They were both quite helpful and most professional.
Lynn
Stayed 4 nights in May 2023
Response from SALMA on 17 Jun 2023
Good morning, We are sorry for this. We send emails about the parking lot two days ago or the day before. We promise to make it better come. SalmaReception
10/10 Excellent
William T.
6 Jun 2023
William T.
Stayed 3 nights in Jun 2023
Response from Yoann on 7 Jun 2023
Un grand merci pour votre retour après votre séjour parmi nous :)Au plaisir de vous accueillir de nouveau lors d'une prochaine venue sur Avignon :)Bien cordialement
This hotel is exactly in the center of everywhere! 10 min walk from rail way station , no taxis anywhere!! and Uber about 20 min wait!
7 min from Les Halles (don't forget to try those french local cheeses full of natural probiotics) Even friends that are lactose intolerant can eat them . Maybe the title should be processed intolerant!!
The Popes palace is next door and the bridge 5 min walk . The bedroom has a beautiful balcony , I felt I was a french woman sitting in that tiny balcony french type!
the hotel is conveniently located in the center of everything. lots of dining options, small shops and even better shops within walking distance. the room was good, we were on the first floor and had no problems with the outside noise. the hotel staff was helpful and nice. we chose not to have a breakfast as there were lots of small coffee and pastries shops nearby.
Marina
Stayed 1 night in Sep 2022
8/10 Good
Robert W.
11 Sept 2022
Robert W.
Stayed 1 night in Sep 2022
10/10 Excellent
Kyle
28 Aug 2022
Kyle
Stayed 3 nights in Aug 2022
6/10 Okay
Huijia
Travelled with family
26 Aug 2022
Liked: Cleanliness, staff & service
If you drive, you Don’t want to select the hotel! Hotel parking is very difficult to find and you have to drag your luggages on a old stone road and pass a crowd tourist area to enter the hotel! Good thing is that the hotel is located in the center of the attractions.
The hotel is just right at the centre of the central. A lots of restaurants and attractions just beside the hotel.
And easy to reach from the train and bus station.