Outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham Round Rock North

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 216 out of 1002 reviews" "
Rating 8 - Good. 237 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 163 out of 1002 reviews" "
Rating 2 - Terrible. 200 out of 1002 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, amenities
Property felt safe, pool doesn’t seem very relaxing due to proximity to highway sounds.
Stayed 5 nights in May 2024

10/10 Excellent

Don

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Clean and roomy.
Stayed 2 nights in May 2024
Response from Amy D on 20 May 2024
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your score. We wish to welcome you back to the hotel soon!

10/10 Excellent

Lynn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
liked: decor, size of room disliked: closet was unfinised(no pole), grounds were rough in the back
Stayed 3 nights in May 2024
Response from Amy D on 20 May 2024
Thank you for your review. Our location is definitely one of the things we are proud. Please note that you concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon!

8/10 Good

Joann

Check was quick and easy. Room was clean Could have used a table and chair to eat as the is ample room for it. Elevator was a little scary so I used the stairs. Over all I would stay again
Stayed 1 night in May 2024
Response from Amy D on 20 May 2024
We are deeply elated with your score and being your hotel of choice. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything.

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy D on 20 May 2024
Thank you for taking the time to give feedback about your stay. You definitely didn't seem to have had the experience that most of our guests have, and I am so sorry that we didn't live up to your expectations! I'll make sure to review your comments with our entire team and see what we can do better!

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Essentially an older run-down hotel with some lipstick of new paint. Railing outside is rusted and eroding. Stains on bedding. Bugs on floor in bathroom. Breakfast is microwave burritos and packaged muffins. Staff is friendly enough, but I feel like I really overpaid to stay at this hotel.
Stayed 1 night in May 2024
Response from Amy D on 13 May 2024
Thanks for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We hope to see you again in the future.

4/10 Poor

Ken

No TV. Service was out due to storm damage.
Stayed 1 night in May 2024
Response from Amy D on 13 May 2024
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Poor

Pedro

Reserved a king size bedroom and they did not have it available when I checked in. They told me would change my room next day but nothing was available. Very inconvenient.
Stayed 2 nights in May 2024
Response from Amy D on 7 May 2024
Thank you for your direct and genuine comments. We really appreciated the feedback. Rest assured we will be looking into the comment you have made about your experience. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

2/10 Terrible

Billy Owen

Disliked: Staff & service
Arrived after 3:00 am because of weather conditions between Dallas and San Antonio. They cancelled my reservation but probably kept my payment. Then they said their computer was down and could not book me in because there were no clean rooms. Which is what all hotels say to anyone trying to check in early I am assuming the room I did not use was still clean. Completely unsatisfactory situation. Bad front office stagg
Stayed 1 night in May 2024
Response from Amy D on 7 May 2024
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager so that similar situations will not occur. We hope you will once again choose us for your lodging needs.

4/10 Poor

Steven

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
No hot breakfast as stated on the website. Management sent email informing me of limited breakfast but that was 3 days after my stay, it would have been nice to a heads up about the breakfast situation.
Stayed 1 night in Apr 2024
Response from Amy D on 29 Apr 2024
Thanks for taking the time to rate us. What you experienced is the last stages of our renovation. Soon the breakfast area will be completed and we can offer the full hot breakfast. We apologize for any inconvenience. Hopefully you'll visit us again when all our new offerings are ready. We can't wait to show them off!

6/10 Okay

Jarvis

Disliked: Cleanliness
I don’t think they washed the sheets I was using
Stayed 3 nights in Apr 2024
Response from Amy D on 29 Apr 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

6/10 Okay

Karen

Stayed 1 night in Apr 2024

6/10 Okay

zachary

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
There a week never got room service
Stayed 8 nights in Apr 2024
Response from Amy D on 22 Apr 2024
Thank you for your direct and genuine comments. We really appreciated the feedback. Rest assured we will be looking into the comment you have made about your experience. We hope to continue to have you as our guest and look forward to another chance to serve you. Your comments are taken seriously, and we will take steps to make the guest experience even better.

4/10 Poor

Belinda

Travelled with group
Disliked: Property conditions & facilities
The elevator on our side was out of order, the ice machine was not working on our floor, the door knob on our bathroom came off, and the beds were fulls even though they were advertised as queens.
Stayed 2 nights in Apr 2024
Response from Amy D on 22 Apr 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.

8/10 Good

Camille

Stayed 2 nights in Apr 2024
Response from Amy D on 20 May 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn’t safe and anyone has access to the building. The doors are never locked on the outside. The lighting around the complex was non existent. The staff was extremely unhelpful and unfriendly
Stayed 2 nights in Apr 2024
Response from Amy D on 15 Apr 2024
Thank you for bringing this issue to our attention. The safety and security of our guests is always our top priority. Our team will review your information and do everything possible to make sure we get this corrected. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart and we will do everything we can to improve.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
La limpieza y el olor de la habitación terrible
Stayed 2 nights in Apr 2024
Response from Amy D on 15 Apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

8/10 Good

Kimberlee

Stayed 1 night in Apr 2024
Response from Amy D on 19 Apr 2024
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your score. We wish to welcome you back to the hotel soon!

6/10 Okay

Rulon

Disliked: Property conditions & facilities
Breakfast was a real disappointment. Someone’s dog was left unattended in room and barked for hours between 4 -7am.
Stayed 3 nights in Apr 2024
Response from Amy D on 15 Apr 2024
Thank you for your review! I'm so sorry to hear of the noise issues you encountered from your room from the neighbors. I hope this doesn't dissuade you from staying with us again in the future. Please reach out to me personally the next time you stay with us

4/10 Poor

Christine, Houston

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The back door from the parking lot did not lock so anyone could've come in. The door to the laundry area was half on the hinges and parts of the building were "not really" under construction but were open with plastic over it, etc. One of the two mattresses was totally worn out. Worse, there was no water pressure in the shower. I don't usually write reports, especially negative ones, but wanted people to know what the property was like because it wasn't reflected in the online pictures. The staff was accommodating.
Stayed 2 nights in Apr 2024
Response from Amy D on 15 Apr 2024
Thank you for staying with us and providing your review. We are happy that you enjoyed the location and our friendly staff. Sorry to hear this stay could have been more comfortable. We are constantly making updates and improvements on our hotel. We do value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Denise, Geneva

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Amy D on 8 Apr 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 2 nights in Apr 2024
Response from Amy D on 6 Apr 2024
UNCONFIRMED CASE: At La Quinta, we work very hard to make sure all our guests have a comfortable stay and we back it up with a 100% satisfaction guarantee. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future.

4/10 Poor

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
The building must not have good insulation, I could hear every car, truck or motorcycle go by all night long. Horrible time trying to sleep!
Stayed 1 night in Apr 2024
Response from Amy D on 5 Apr 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Kylie

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Amy D on 1 Apr 2024
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to us via email to discuss where we fell short during your stay.

6/10 Okay

Anthony

My tub was stopped up
Stayed 5 nights in Mar 2024
Response from Amy D on 29 Mar 2024
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 Excellent

Jesus

Stayed 5 nights in Mar 2024
Response from Amy D on 6 Apr 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

10/10 Excellent

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed
Stayed 1 night in Feb 2024
Response from Amy D on 18 Mar 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

2/10 Terrible

Janelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amy D on 15 Mar 2024
Thank you for your rating. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to me via email to discuss this.

6/10 Okay

Donato

Travelled with family and small children
Disliked: Amenities
no breakfast they lied
Stayed 2 nights in Mar 2024
Response from Amy D on 12 Mar 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the Grab and Go breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We are currently renovating our breakfast area and soon we will be able to offer the full hot breakfast. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Amy D on 15 Mar 2024
Thank you for your kind rating! We truly appreciate your rating. It's definitely a boost for us every time we see a positive review such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Betty

Stayed 1 night in Mar 2024
Response from Amy D on 1 Apr 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

8/10 Good

Jaime

Stayed 2 nights in Feb 2024
Response from Amy D on 15 Mar 2024
Thanks for your kind rating. We look forward to seeing you again soon!

8/10 Good

mack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great staff.
Stayed 2 nights in Feb 2024
Response from Amy D on 1 Mar 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Jaimie

Stayed 1 night in Feb 2024
Response from Amy D on 1 Mar 2024
We are deeply elated with your score and being your hotel of choice. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

10/10 Excellent

monika

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking, very convenient for travel with a dog
Stayed 1 night in Feb 2024
Response from Amy D on 26 Feb 2024
Thank you for your kind review! We truly appreciate your review. It's definitely a boost for us every time we see a positive review such as this. We hope to welcome you back to the hotel soon!

6/10 Okay

Luis

Travelled with partner
Liked: Staff & service
The property seemed to have gone through a renovation but it was done on a low budget in my opinion. I found too many visible imperfections in the labor done everywhere. The lobby looked great but everwhere else l turned there would be signs of incomplete or bad patchwork done. The room had a very unwelcome and cold feeling to it. We had a double bed room. One of the beds was lower than the other which was very odd. I wanted to put my liqour bottle in the freezer but the ice in the fridge was so thick from not ever been thawed out that l could not even place a small bottle in the ice bay. The room looked generic with no pictures on the walls, the TV had Chromecast builtin but we could not be connected to it more than 5 minutes because it would disconnect itself. While l was leaving the hotel l got on the elevator to go down to my car. I accidently pressed the CALL button. A recorded voice said it was calling for assistance. It kept ringing until it stopped and said "no answer" and just stopped. Thank goodness l wasn't ill or trapped in the elevator because it was very early in morning. I would not have been found for hours.
Response from Amy D on 26 Feb 2024
Thank you for bringing this issue to our attention. The safety and security of our guests is always our top priority. Our team will review your informaiton and do everything possible to make sure we get this corrected. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart and we will do everything we can to improve.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Amy D on 21 Feb 2024
Thank you for taking the time to leave a review. We would like to better understand your experience, please reach out to us via email or hotel directly to discuss what happened during your stay. We look forward to hearing from you.

8/10 Good

Nadaradjane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good , reasonable price
Stayed 2 nights in Feb 2024
Response from Amy D on 19 Feb 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

2/10 Terrible

Esmeralda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here with your family
Did not like the hotel. Did not feel safe for my family and I to stay. There were roaches and we ended up booking another hotel as surrounding area did not look safe and door did not properly close.
Stayed 2 nights in Feb 2024
Response from Amy D on 13 Feb 2024
At La Quinta, we work very hard to make sure all our guests have a comfortable stay and we back it up with a 100% satisfaction guarantee. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Amy D on 13 Feb 2024
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to see your rating as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.

4/10 Poor

Karen

Business traveller
Disliked: Staff & service, property conditions & facilities
Keys would not work. No one at the reception desk to assist. I had to wonder around to find someone to help. I even attempted calling the hotel from the lobby and listened to the phone ring with no answer or appearance by anyone.
Stayed 2 nights in Feb 2024
Response from Amy D on 9 Feb 2024
Thank you for your feedback regarding your stay. Our guest expectation are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances of your experience, please reach out to us via email.

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under Construction
The hotel was under construction, and was not in the best of looks. There was unfinished work in the rooms and across the building. No breakfast available.
Stayed 1 night in Feb 2024
Response from Amy D on 9 Feb 2024
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off!

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amy D on 9 Feb 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon!

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was warm and inviting. The room was clean and well appointed. It had a large clean tub. Me and my daughter enjoyed the room. Breakfast was lame a couple grab and go muffins, nothing to special. WiFi was easy, bed was comfy.
Stayed 1 night in Jan 2024
Response from Amy D on 9 Feb 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Pst Kingsley

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and timely staff attention.
Stayed 2 nights in Feb 2024
Response from Amy D on 9 Feb 2024
Thank you for your kind review! We truly appreciate your review. It's definitely a boost for us every time we see a positive review such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodel is going well and our room was clean and pleasant, if a bit spartan--could use a small table to eat at. New furniture was efficient and comfortable. Loved the vinyl flooring! Shower was comfortable and easy to work. We did mention to your staff that neither the fridge or the microwave worked--possibly due to the construction. The room was quiet and we liked the newer shade/curtains.
Stayed 2 nights in Jan 2024
Response from Amy D on 9 Feb 2024
Thank you so much for taking the time to give us feedback on our property. We appreciate your positive remarks regarding your stay. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money
Don't waste your money. Place is falling apart and there is no breakfast unless you count them offering granola bar as breakfast. We had to get three different rooms because something was wrong with each one. First room, water wasn't working, our second room the lock literally fell off the hinge for our door. We had initially booked a two queen but they could only get me a single king so my kids were in a pullout couch. All they could offer was a 20% discount for our troubles.
Stayed 2 nights in Jan 2024
Response from Amy D on 13 Feb 2024
Thank you for your feedback. We apologize for the issue that you excperiened during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

6/10 Okay

EA

Travelled with pets
Disliked: Amenities, property conditions & facilities
The breakfast was horrible. The rooms were not up to par. Had 3 different rooms during a 3 day period
Stayed 3 nights in Jan 2024
Response from Amy D on 13 Feb 2024
Thank you for sharing feedback about your recent stay at our property. We are very sorry you were unhappy with our guestrooms. We truly appreciate your feedback, and will keep your comments in mind while we continue to hard to work to improve our guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

6/10 Okay

Marty

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Looks like a renovation is going on and grab and go breakfast was meh.
Response from Amy D on 13 Feb 2024
Thanks for taking the time to rate us. What you experienced is the last stages of our renovation. Soon the breakfast area will be completed. We apologize for any inconvenience. Hopefully you'll visit us again when all our new offerings are ready. We can't wait to show them off!

2/10 Terrible

Yuri

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amy D on 18 Jan 2024
Thank you for taking the time to leave a rating on your stay. I am saddened to hear that you did not have a positive stay. Please reach out to me via email if you would like to discuss your stay in more detail.