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Reviews of The Shakespeare Hotel

3 out of 5
The Shakespeare Hotel
61 Albert Street, Auckland, Auckland

Reviews

7.2

Good

Rating 10 - Excellent. 76 out of 447 reviews" "
Rating 8 - Good. 191 out of 447 reviews" "
Rating 6 - Okay. 101 out of 447 reviews" "
Rating 4 - Poor. 42 out of 447 reviews" "
Rating 2 - Terrible. 37 out of 447 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandeep

Stayed 1 night in Apr 2024

8/10 Good

Allison

Stayed 1 night in Apr 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Gillian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a lovely old pub. Our room was on the third floor up six flights of steps with a heavy suitcase we are in our 60’s the staff didn’t offer to help. Food and beer was excellent
Stayed 1 night in Mar 2024

4/10 Poor

Balakrishna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no lift. We were in third floor, 4th including the pub below. We were climbing 67 steps twice a day. Not recommended if you have a big luggage. We stayed there for 3 nights. Noisy. Building was shaking when a bus passing by. Unhygienic to obtain a water from the toilet basin to make a hot drink. That’s what you get in the room. Mould on the bathroom and smell of urine, looks like it has not been cleaned and vacuumed for months. Nobody cleaned the room for first day. We spoke to the manager/ the staff who served us during check in and he said it will be only cleaned after the second night. Nobody came to clean at all. So we used the wet damp towel for 3 days. Broken light shade cover on the hallway exposing the light bulb. Small room, It’s a shame because the building looks nice outside.
Stayed 3 nights in Feb 2024

8/10 Good

Rachel

Liked: Staff & service
It is a great concept Brewery, Restaurant and Hotel. It is centrally located and can walk to alot ie: Bay Harbor,Museums, Sky tower, food, and public transit options. They do not have a front desk. So don't get in earlier than said check in. The room I was is could use an upgrade. But it had what I needed a bed and shower. And when I asked for a hair dryer I forgot mine. They let me borrow one.
Stayed 3 nights in Feb 2024

2/10 Terrible

Javad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a place for proper people to stay. It stings and filthy. No private bathroom or shower. Complete ripoff. Won’t trust to Expedia antif I don’t get my full refund because I had to leave the place to find somewhere to stay
Stayed 1 night in Jan 2024

6/10 Okay

Derek

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price and location were awesome. The place is very old and you get what you pay for. Also, the parking nearby is pretty expensive. You’re better off staying here if you don’t have a car, want to save some money and be the middle of everything.
Stayed 1 night in Dec 2023

4/10 Poor

??

Stayed 1 night in Jan 2024

4/10 Poor

Guihua

Disliked: Property conditions & facilities
Very old building
Stayed 1 night in Dec 2023

2/10 Terrible

Rhys

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was at the top of 3 flights of stairs. It was pokey and dirty. No remote for tv. The bed was on the floor, with no legs so u didn't hit your head on the ceiling. G.M was rude and they promise to return our $300.00 bond the next morning but didn't. We rang to follow-up and were told, 'sorry our G.M is off today'. Very disappointing. Don't waste your money here!
Stayed 1 night in Dec 2023

4/10 Poor

Elisabetta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay above a bar and very close to everything in the city

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
You have to remind them about deposit refund :(
A hell of a palaver trying to get into the room. Required ID - but only a passport or NZ Drivers Licence - of which I had neither on me. Asked for $300 deposit (after we had paid for the stay) promising to refund this if it wasn't needed. 2 weeks later, after emailing the hotel, they said 'oh thanks for the reminder'. Very poor. How many folk don't 'remind' them? Room very pokey. Parking was $40/day. Not $30 as advertised. Not going back.
Stayed 2 nights in Nov 2023

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
only thing positive was location, central to everything we wanted to do. The hallway smelt very musty, nearly knocked you over when you opened the door. the window did not have a lock, towel rail in bathroom was not there. The remote for Tv did not work, the mattress was stained .
Stayed 1 night in Nov 2023

8/10 Good

Dirk

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Won't go back there
Really disappointed, would not recommend, rundown, old, dirty, bed didn't have a duvet or blanket, took ages to get it sorted, food was ok. Manager was not very helpful but bar staff were excellent.
Stayed 1 night in Nov 2023

6/10 Okay

Sam

Travelled with group
Disliked: Staff & service
Hard to find staff or get a hold of anyone, good location and very affordable though
Stayed 1 night in Nov 2023

8/10 Good

Naila

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Raewyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2023

2/10 Terrible

Diarmuid

Stayed 1 night in Sep 2023

6/10 Okay

Andy, Rolleston

Travelled with partner
Liked: Staff & service
Lovely staff great beer. Just a bit tired looking in need of some fresh paint
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, small but clean room, handy to Sky City bus depot for Intercity & airport. Bar & food on site. Be aware there is no lift if you have heavy luggage and are in a 3rd floor room (storage lockers available at bus depot).
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Te Whata-James Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to drive round looking for somewhere to park close enough then had to pay $40 for a 24hr parking permit no housekeeping would b ok if renovated 4 flights stairs to walk up
Stayed 2 nights in Aug 2023
Response from Shakespeare Hotel on 25 Aug 2023
Hi, Sorry to hear about your experience. The city rail link project is currently underway due to most roads are blocked. Shakespeare Hotel is a heritage building constructed in 1898 with no elevators.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Dawei

Liked: Cleanliness, staff & service, amenities
Overall ok but No ventilation in the room
Stayed 1 night in Aug 2023
Response from Shakespeare Hotel on 25 Aug 2023
Hi, Thanks for sharing your experience. We are in process of installing Aircons in the rooms.

10/10 Excellent

Adelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y muy lindo el bar de abajo!
Stayed 1 night in Aug 2023
Response from Shakespeare Hotel on 25 Aug 2023
Thank you for your feedback.

8/10 Good

Paula

Business traveller
Liked: Amenities
Esta muy bien para pasar la noche . Muy buena ubicación
Stayed 1 night in Aug 2023
Response from Shakespeare Hotel on 25 Aug 2023
Thank you for your feedback.

6/10 Okay

Felix

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Robert, Tega Cay

Travelled with family
Liked: Cleanliness, staff & service, amenities
So, it is an older property in a building with great character. A little challenge to find in that the Pub is obvious but not so obvious is the hotel above the pub. No elevator. Small rooms that will need some attention over time. Great location in central downtown. Fit all the things we needed.
Stayed 1 night in Aug 2023
Response from Ridhi on 5 Aug 2023
Thank you for your review. We are delighted to hear that you had a positive experience with us at The Shakespeare. We hope to see you again soon.

10/10 Excellent

Nishtah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were super friendly and accommodating. Having the pub on the bottom floor was so convenient and they offered guests a discount on pub food and drink which was awesome as the pub food was super good 😊 Unfortunately no elevator which I can see being an issue for older visitors or those with a lot of luggage, but it was fine for us. We honestly did not mind the 4 floor walk up to our room every night. The building is old, but that adds to the charm and they provided us with plenty of blankets and a space heater to help with the Auckland winter. Had to keep the bathroom window open a crack to help with ventilation but after an hour or two it was fine to be shut. The hotel as a whole is super conveniently located and we could walk to anything located within the city center area, or just take the short walk to a bus/train stop(s) close by. From our room we could hear the regular city/street noises, but nothing too loud to keep us awake, and I'm a pretty light sleeper, so it doesn't take much to wake me up.
Response from R on 5 Aug 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at The Shakespeare. We hope you’ll visit us again soon

10/10 Excellent

Raymond

Stayed 2 nights in Jul 2023

6/10 Okay

Holly

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not so great room
The location is good and it's nice having a bar downstairs where you can grab a drink before calling it a night, but the room was definitely lacking. The room was small with a small window with no real view. The toilet was gross, and after taking a shower the condensation accumulated on the bathroom ceiling and dripped down onto me. Opening the bathroom window did nothing, since it was humid outside too. My allergies went crazy during my visit, so I'm sure the room had dust and/or mold hanging around.
Stayed 2 nights in Jul 2023
Response from Shakespeare Hotel on 25 Aug 2023
Hi, Sorry to hear about your experience. We will investigate the issue with our housekeeping team.

6/10 Okay

Michael

Business traveller
Disliked: Staff & service
Overnighter for work one staff was helpful the other female bartender was non engaging and didnt seem to want to be there. Room was fine but had a funny smell in it like curry smell maybe from the kitchen below but was a bit off putting. not worth it though was a cheap price i get what i paid for.
Stayed 1 night in Jul 2023

4/10 Poor

Roberta, Vancouver

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We booked this hotel specifically because it was a heritage builiding / there was not elevator but we were told our room was on the 2nd floor - it was on the 4th / manager refused to call a shuttle for us - he said he'd call a taxi but not a shuttle ($140 vs $40). We walked down the street to IBIS and they gladly called a shuttle and made a reservation / comfy bed - but besides that, a hard no for us
Stayed 2 nights in May 2023

10/10 Excellent

Laura Romina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Super friendly staff :)
Stayed 3 nights in May 2023

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Good location, Good pub and food. Just beware there is no parking and no elevator and rooms are up 3 or 4 flights of stairs. I didn’t mind, but it’s definitely worth knowing.
Stayed 1 night in Apr 2023
Response from Saleem on 8 Apr 2023
Thank you for your feedback, Ralph. Hope to see you again.

2/10 Terrible

Grace

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dirty..!! slept with my clothes on...!! Hot/stuffy.. no A/C. Very noisey until early morning.. NO Hair dryer.. Parking was $9 on the St. $30 at Hotel ?? In summary...Nice place.
Stayed 1 night in Mar 2023
Response from Saleem on 2 Apr 2023
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

4/10 Poor

Miles

Business traveller
Disliked: Staff & service, amenities
Really disappointed that they could not provide a receipt for my stay.. and he still not forwarded one
Stayed 1 night in Mar 2023
Response from Saleem on 2 Apr 2023
Hi Miles, Thank you for your feedback. Unfortunately, the invoice can only be provided to you by Expedia when you book through them as the price shown in our invoice would be different from theirs.

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent room for the price. No complaints.
Stayed 2 nights in Mar 2023
Response from Saleem on 2 Apr 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of character and great location.
The room was quite small with a tiny bathroom but the bed was comfortable and the location was perfect. Ideal for our single night's stay to see a show at the Aotea Centre. Two things would have improved our stay - some teaspoons to stir our hot drinks and somewhere to hang the towels - perhaps a rail on the back of the bathroom door.
Stayed 1 night in Mar 2023
Response from Saleem on 2 Apr 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Mar 2023
Response from Saleem on 25 Mar 2023
Thank you so much for your feedback Brooke. Hope to see you again.

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for walking to the ferry (for trips to Waiheke, Rangitoto, etc), commercial bay building (fantastic food court - really!), restaurants/cafes/coffee, bus lines, etc. Staff was so friendly and helpful - Rosa is fantastic! It's a 3 star hotel so the mattress was on the firm side and sheets were 250 thread count or so, but everything was clean and organized. Please note: there is construction all over the CBD. You're going to hear folks using power tools everyday
Stayed 4 nights in Mar 2023
Response from Saleem on 18 Mar 2023
Thank you so much for your review. We hope you’ll visit us again soon

8/10 Good

Rosalba

Liked: Cleanliness, staff & service
If you like a charming, historical, old fashion little boutique hotel with a glorious past and a very good pub and restaurant, this is the right place! Not to mention the amazing and super convenient location! The rooms, however, are very small and definitely old fashioned: but this is part of the charm. Not recommended to people who have issues climbing the stairs (there is no lift).
Stayed 2 nights in Mar 2023
Response from Ramesh on 10 Mar 2023
Thank you so much for your review. We are pleased to hear that you had a positiveexperience with us. The hotel building is a historic building. Unfortunately, this very character of the building limits us to make any alterations to having a lift on-site. We hope you’ll visit us again soon.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, central place with a great setup and extremely friendly and helpful staff. Just be prepared for lots of stairs!
Stayed 2 nights in Mar 2023
Response from Ramesh on 10 Mar 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at The Shakespeare. We hope you’ll visit us again soon.