The information from the front desk was mostly helpful, except when we asked about the hiking trails. The desk had ran out of trail maps and the clerk ended up giving us bad information pertaining to our hike. The hike was beautiful, but was longer than expected. The desk attendant informed us that the route we were interested in, Nature Trail into Ditch Trail, would include 0.85 miles along Nature Trail, and an additional 2.05 miles along Ditch Trail, which would loop back and end in the area of Lot #7. The potential 3 mile hike seemed simple enough; however, as we found out later, the Ditch Trail was an Out and Back route, which did not loop back to Lot #7. This basically turned the hike into an approx.. 6 mile hike.
The facility contracts out through Hotel.com which isn't usually an issue. Problems arose when the booking agent, and e-mail confirmation, stated certain bed arrangements, two king beds for the housing unit, which we found not to be the case upon arrival. Instead, the only available sleeping arrangements were 1 king and 2 queens. This was incredibly disappointing and impacted the comfort of our family. The condition of the beds was also an issue as they were extremely firm. An item noted by both adults and children. Given the price of the accommodations, I would assume more comfortable bedding, such as a pillow topped mattress, an amenity common at most hirer end hotels.