Arcaute Hotels, Vitoria-Gasteiz

"Spotless clean, bar and food available as well as petrol station with shop. Place to exercise dogs and big car park. Close to main highway and staff all helpful and friendly. Excellent customer service approach with emails prior to visit asking if they can help you in any way and a welcome message in my room written on bathroom mirror. Real value for money experience and if I could give feedback on 2 things I would improve. Put a toilet brush in bathroom as we may need to attend to marks in the toilet before maid cleans room. It stops embarrassment and better for your staff. The bed mattress was not comfy for me as I have an aging skeleton and after a week of aching was glad to return to my own bed. I appreciate everyone has a preference about beds but it was adequate. Very impressed with the staff training and the whole experience so well done management for putting customers first, it was appreciated"

"Excellent location "

"Ideally situated for an overnight stay "

"it is a good option to visit Votoria, its close to the downtown and overall was a good experience, cheers!"

"Great hotel enroute back to UK from Spain. Clean and comfortable. And free breakfast "

"All good as always at ibis. AC a great relief after france"

"Very helpful staff with a lovely clean lobby. The attendant at the desk s as poke multiple languages. She was very helpful in telling us about the city and good places to visit and eat. The rooms were spacious and the shower good. It was quiet. I would only all that the hotel allow customers to darken the LED light on the thermostat because it was so bright at night that we woke up from the glow. There is a mini fridge if that is something you need! Great breakfast! "

"Yo tenía un gran tiempo. Me disfruto mi mismo mientras allí. El espacio y ubicación estuvo llená con tranqulidad y paz. Para mi estuvo un buen experiencia, desde hace me encanta la naturaleza con las montañas."

"Great location.Perfect for convenience in Vittoria. We used a parking garage in town, 10 mins walk away Everything needed is provided although we didn't have information for extra bedding for the sofa bed. Not a major issue and we did get help quickly. Not the most comfortable seating if you spend a long time in the apartment, we didn't as we did a lot of day trips. We cooked a few times and had everything we needed. "