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Reviews of Terminal Neige - Totem

Terminal Neige - Totem
Flaine Forum, Araches-la-Frasse, Haute-Savoie

Reviews

9.2

Wonderful

Rating 10 - Excellent. 74 out of 116 reviews" "
Rating 8 - Good. 33 out of 116 reviews" "
Rating 6 - Okay. 6 out of 116 reviews" "
Rating 4 - Poor. 1 out of 116 reviews" "
Rating 2 - Terrible. 2 out of 116 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great very close to lifts and food was ok a little repetitive but decent enough
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to ski out with ski lift almost directly across from ski room. Ski room has storage for your equipment, but bring a small lock with you. Breakfast at hotel was wonderful, as was the restaurant. Lots of food choices surrounding hotel as well
Stayed 4 nights in Feb 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend for a nice ski vacation. Would definitely stay here again
Stayed 4 nights in Dec 2023
Response from Reception on 13 Jan 2024
Hello, Thank you for your nice comment on our hotel. We are very happy to read that you had a beautiful stay with us. I would be with pleasure that we would welcome you again in one of our hotels. Best regards, Adèle for the reception team

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. The hotel staff are warm, welcoming, approachable, polite and eager to please. The breakfast was good, although the evening buffet wasn't to my taste. Still, you can't have everything!
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Totem - Flaine Forum
Short break in Flaine. Hotel Totem is central located opposite a selection of restaurants and bars and about 50m from the main ski bubble. Trendy style bar and restaurant area looking out at the slopes. Very comfortable well equipped double room (with balcony). All staff were super helpful and nothing too much trouble. Excellent selection of cooked and continental breakfast options. Ski lockers conveniently located on the ground floor but they did get a little busy after 9am. Would definitely return.
View from 2nd Floor Double Room
Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location, good vibe.
We stayed during pandemic, so the hotel was exceptionally quiet. We like quiet, but this was a bit depressing.
Stayed 1 night in Dec 2021
Response from Direction on 18 Feb 2022
Dear Guest, We would like to thank you for your feedback. We hope to welcome you in one of our establishments in the future. Best regards

10/10 Excellent

Harri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing place. Fantastic location- easy ski-in ski-out. Fantastic selection of food available each night. All staff were great too.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and pleasant hotel for a skiing holiday. Our room had a good amount of space and a lovely view. The food was tasty although it would be nice if main meal accompaniments were rotated as the same few were on offer every night. Thoroughly enjoyed the old-school arcade games in the bar area. Meal system was a bit confusing at first and occasionally drinks service at the table was a bit slow.
Stayed 4 nights in Feb 2020

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location really close to ski lifts. Comfortable bar area and room was great although could do with some actual drawers in the bedrooms and some shelves in the bathroom.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Fantastic hotel, great staff, excellent quality food, great location. If i had to be very picky: 1) king size bed was actually 2 singles pushed together, and mattress way too soft. 2) ski-in ski-out perhaps...but not snowboard in/out. 3) ski/boot room not heated so dont expect dry boots the next morning.
Stayed 4 nights in Jan 2020

10/10 Excellent

Siew Keong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary Ski Hotel
Nice contemporary decor with an adequate buffet breakfast and dinner. Nice relaxed atmosphere. Very convenient for skiing with pretty much ski in ski out from the ski room which could do with heating for boots though. Had a great stay.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent. We were the last guests of the season which was obvious in the lack of restaurant choice and staff attitude.
Stayed 3 nights in Apr 2019

8/10 Good

TJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view, the location, the staff, the atmosphere and decor, the restaurant (very good breakfast and dinner).
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy Hotel in Flaine
Hotel in great position in resort, ski in/out, a few shops and restaurants within 2 minutes walk. 3 mins to main lift out of Flaine. The hotel was immaculately clean with very comfy beds and we had a great view from our balcony of the slopes. If you are stopping half board pay on reservation as it is much cheaper. The food looked good but we preferred to have a wander at night and find a restaurant. There are a handful that serve excellent local food and the normal chicken, steaks or burgers. All at French ski resort prices though. Our only moan was breakfast time. The staff did not clear the tables quickly enough and it was hard to find a table that had been cleared and reset, even though there were plenty of tables vacant. The buffet breakfast itself was great with a choice of full English, cereals, yoghurts, croissants and local pastries etc. Don't be put off by the appearance of the hotel from the outside. Inside is trendy and has a nice feel and very clean.
Stayed 4 nights in Feb 2019

8/10 Good

Wendy

Liked: Cleanliness, staff & service, room comfort
Young friendly hotel
Very helpful staff and excellent buffet dinner. Rooms on the small side
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, funky inside and really close to the lifts.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the slopes. Excellent front of house staff and also ski hire and lift passes in the reception. There was a big problem with the staffing of breakfast though.
Stayed 4 nights in Dec 2018

10/10 Excellent

Phil, Great Notley, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, ski in ski out and great bar for apres
Stayed 4 nights in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I look forward to my next stay.
The hotel is excellent and in a very central location. For skiers it is the closest to the lifts and slopes. I stayed there 10 years ago when it was run by Crystal but now it is in private hands it has gone from strength to strength. It is luxury with the staff to help in any way they can. Very helpful and though I tried to speak French they always answered in English fluently. The twin room my son and I had was perfect with everything we could need. Housekeeping were very polite and accommodating. I look forward to my next stay.
Stayed 4 nights in Dec 2018

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Judge a Book
A comfortable and stylish interior hidden behind a concrete monster. We loved the place and will be back.

10/10 Excellent

mr p c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL IN ALL DEPARTMENTS EXCEPT ROOM WAS VERY SMALL

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A great hotel, fantastic staff, good food and very convenient for the slopes. I will be going back!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location with great facilities.
Excellent hotel and facilities, perfect location. Staff friendly and attentive. Great food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good location, clean, friendly staff, good ski lockers - A+++
Stayed 4 nights in Jan 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Really Great Hotel! Perfect location to the slopes, friendly staff and fantastic interiors

10/10 Excellent

Simon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Beautiful hotel in a beautiful location. Hotel staff very friendly, food excellent made for a great stay with my two sons and another friend with their son. Fabulous four days would highly recommend.

10/10 Excellent

Katie, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for all lifts
Brilliant hotel. Staff are very good & attentive. Always on hand. Food in the buffet is superb with loads of choice every day. The best thing about this hotel is its location. It is within very short walking distance of 4 main ski lifts up into the main mountain range. Would definitely recommend this hotel.

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort