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"Super helpful staff...went to have a relaxing night of pupus and beer and James served us. We were the last to leave the restaurant but he was so kind not to chase us out of the restautant. He was so kind and pleasant and he always had a smile when he was speaking with us. Went to the front desk for help with restaurants and they printed out a map of nearby places. Checking out, Dahlia was so happy and friendly to assist me. For a single traveller, my room was just the right size for me. However, a room with two beds seemed to be on the smaller side. The atmosphere was very welcoming and warm. The location was perfect walking distance to Insadong, Gwanghwamun Square, The Palace, Hanbok Village, the subway and a lot of eateries. "

"Clean rooms and the staff were friendly and easily helped us with lending us an adapter for charging our electronics. We stayed for two nights with our 5-year-old. We saw other families around, so it seemed like a popular hotel with families, but we didn't find it noisy when we slept or headed out in the mornings. The only issue we had with the hotel was the heaviness of the sliding bathroom door. "

"I was very impressed about Hotel Laundry service. I requested to clean my silk scarf which has some stains. Laundry staff removed stains perfectly and I was so pleased about this. Thank you for providing excellent service. I had best Christmas days here. Thank you so much! "

"We enjoyed our stay at Grand Hyatt from the airport transport to the hotel suite but most especially the staff.... so friendly and pro-active."

"Everything was good"

"The location is convenient for families who want to stay near major shopping areas"

"Room was very spacious and clean and the staff went above and beyond with their kindness "

"Breakfast would have been better if there is food rotation. Clean room."

"The hotel was beautiful and very quiet. First hotel I couldn’t hear any neighbors. The room was spacious and having a full kitchen and washer/dryer in the unit made it so convenient."