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"The hotel was understaffed which made service slow. When we went to the pool, there was no one there to give us towels in three separate occasions and we had to track someone down to get us some. The room was ok, but the beds were only doubles instead of queen sized which made sleeping less comfortable. However, one of the doorman named Giovanni went out of his way to accommodate us. He changed some big bills into smaller bills for us so we had money for tips, he found us an excellent driver to take us to Guatape and when we checked out, he signed us out of netflix (we couldn't figure it out because it was all in spanish) and took a video to show it was done. This man was exceptional and made out stay much more comfortable. "

"Great communication leading up to our arrival. Very helpful and accommodating. Close to the airport - might be a bit noisy in the morning - but very coinvent for traveler stop over. Thank you"

"Breakfast is the best i have ever had in a hotel and it's included!"

"Overall, it was a great experience! Our room was fantastic, the staff was super cool, and the hotel is very close to amazing restaurants."

"excellent staff, could not have been more professional and helpful. buffet is great too!"

"It was safe, convenient and close to public transportation. "

"Great stay in the city of Cusco. We enjoyed our stay at this hotel and the staff were friendly and welcoming. Great hotel at a good price. "

"Convenient "

"The property was absolutely perfect. Had an amazing time and the staff was more than friendly. Especially my waiter David, at breakfast, made everything worthwhile. seeing his amazing smile every morning brought an extra warmth to breakfast. If you’re going to Colombia a perfect spot to sleep party and be treated amazingly."