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"I called the night before my arrival and was told that I would have to walk from the bus station to the hotel. It was not easy as uphill and I had two bags. When i arrived ( rather hot amd bothered), the receptionists said I should have called them to pick me up! Once checked in, I called reception three times and room service (there is no mini bar) and no k e picked up. I was told the phone system was not working (although they did get it operating). Electric sockets in hotel were not...

"Good place to stay "

"Would highly recommend staying here. The history of staying in a castle coupled with modern convenience."

"Nice location, friendly staff "

"Great location for shops & trains . Nice breakfast. Friendly staff. Clean room "

"Best place to stay in Interlaken . We loved our stay "

"The rooms were extra clean, the staff super helpful and friendly, the breakfast wss amazing. And the ciews of the lake were somply breathtaking!"

"Breakfast was delightful and walking around the city was beautiful. "

"Incredibly helpful and informative staff. Room gets cleaned every day and they leave a little sweet treat as well. Close to everything, has great views and won’t blow your budget. Highly recommend!"

"Excellent hotel, great staff, great breakfast"

"Clean room and good breakfast options. Staff at checkin was wonderful and very informative on where to eat and how to get tours. "

"Staff are friendfly add courteous, good mountain view from my room, good food."

"Convenient to the train station, clean and quiet. Bare bones amenities but enough if your needs are simple:"

"Really enjoyed our stay here. Nice view out our window. Staff was very friendly. "