Family Triple Room
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Reviews of Hotel Imperial

3 out of 5
Hotel Imperial
Av. 12 de Noviembre 01-27, y Av. del Rey, Ambato, Tungurahua

Reviews

6.8
Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 4 out of 27 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Victor

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel does no have elevators and staff do not help with your luggage…
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Nov 2023

8/10 Good

Liliana

Stayed 2 nights in Sep 2023
Response from Nicole on 6 Nov 2023
Gracias por preferirnos Liliana. Te esperamos pronto.

8/10 Good

SoryG, Cali

Liked: Staff & service
Walking distance to centro of Ambato, restaurants and shopping
Stayed 1 night in Aug 2018
Response from Hotel Imperial on 2 Nov 2018
Muchas gracias, estamos para tenderle

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Nathan, Naples Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is small and the condition of room is not great. Mold is evident on bathroom ceiling and the walls and floor are not so clean. Noise from adjoining rooms and hallway are very easily heard.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest
Hotel is full of mold. It is old and run down. Door handles were falling off room doors. The rooms were filthy. There was no secure parking. We were unable to stay there and they refused to refund our money. I would not recommend this hotel.
Stayed 1 night in Sep 2017

6/10 Okay

Gustavo, San José, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy surroundings
Nearby church with noisy people. Uncomfortable parking and busy área.

8/10 Good

Romel

Liked: Staff & service, property conditions & facilities, room comfort
Very Good by some dust need to be cleaned
I think it is fine. Good price. Good service. They allow pets, very good. Bathroom good, abundant hot water; but a extracting fun is needed. Unfortunately, they need to worry a little more on cleanliness. Some parts of the property is dusty. The good news is that this problem is easily to solve. After solving it I am sure several guests including me will rate much more higher than now. Thanks

10/10 Excellent

regina, cuenca ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel near the bus terminal.
We arrived tired and weary from a long bus ride. The hotel welcomed us with tea and coffee in the lobby. Our rooms were ready and sparkling clean. We had a short but pleasant stay in Ambato.
My single room

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Nicole on 6 Nov 2023
Gracias por preferirnos Peter. Te esperamos pronto.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es tranquila
Stayed 1 night in Feb 2023
Response from Gracias on 23 Feb 2023
Esperamos que haya disfrutado su estancia Jorge.

2/10 Terrible

Jefferson

Stayed 2 nights in Feb 2023
Response from Gracias on 24 Feb 2023
Estimado Jefferson, Lamentamos mucho que su estancia no haya sido placentera, por favor podría ayudarnos con una retroalimentación más amplia sobre lo acontecido? Sus comentarios y sugerencias nos sirven para mejorar nuestros servicios.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente serivicio
El hotel cumplió con absolutamente todo lo indicado.
Stayed 3 nights in Oct 2018
Response from Hotel Imperial on 31 Oct 2018
Gracias por confiar en nosotros.

8/10 Good

Carolina, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities
La única observación es que la habitación que nos asignaron era muy pequeña. Los demás servicios estuvieron muy bien
Stayed 1 night in Sep 2018
Response from Hotel Imperial on 2 Nov 2018
Muchas gracias, estamos en vías de mejora

10/10 Excellent

José Antonio

Excelente
Stayed 3 nights in Aug 2018
Response from Hotel Imperial on 31 Oct 2018
Muchas gracias

8/10 Good

JOSE, MANABI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel cerca del terminal del centro muy bueno
muy buena la estadia el personal de recepcion muy atentos estuvo excelente
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel imperial
El hotel muy bonito y cómodo y estaba cerca de la terminal y estación del tren, lo malo las adecuaciones a las habitaciones no están adecuadas el armario no cerraba y el problema de cañeria muy malo con el olor no se podía descansar bien lamentablemente.
Stayed 2 nights in Oct 2017

6/10 Okay

ANGELICA

Estancia regular
El baño estrecho, mal distribuido el espacio en el cuarto, el jugo del desayuno pésimo.
Stayed 1 night in Aug 2017

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las fotos del hotel fueron engañosas, una habitación extremadamente pequeña y sin ventanas.

6/10 Okay

Juan Pablo

Disliked: Cleanliness, property conditions & facilities
Faltaba un poco de limpieza en las sabanas, una de las almoadas estaban manchadas. La atencion fue buena.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada real
Primero que nada la reserva no se había registrado,por lo tanto al llegar al hotel me dieron la única habitación disponible que era "más económica",lo cual significó encontrarse con una habitación incómoda,sucia y para nada como las fotos que se muestran en Internet,sumado a esto el descomedimiento del recepcionista.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Una noche en Ambato
El precio pagado es bueno ya que solo lo use para dormir. Si bien la habitacion estaba limpia, al no tener ningun tipo de ventilacion exterior se concentra un olor fuerte como a humedad. Cuando hice el check in, demoraron mucho en asignarme un lugar donde parquear mi vehiculo teniendo en cuenta que venia viajando mas de 5 horas me sentia agotada de esperar.

10/10 Excellent

DAYANARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

pedro

Liked: Cleanliness, room comfort

8/10 Good

claudia, ecuador

Liked: Cleanliness, staff & service
Bien en relacion costo beneficio
Bien relacion costo beneficio desayunamos bien buen sabor que ya se incluye en el costo del hotel... El personal del hotel bien mas no excelente y buena ubicacion

6/10 Okay

LUIS

Liked: Cleanliness
Hola Luis. Gracias por elegirnos. Esperamos que la próxima vez podamos satisfacer tus expectativas de mejor manera. Estamos en proceso de mejora en el servicio.